Manager, Client Services

3 weeks ago


Burnaby, Canada Sephora Full time

**Job ID**: 232377
**Store Name/Number**: BC-Brentwood Town Centre (1510)
**Address**: 4567 Lougheed Hwy #260, Burnaby, BC V5C 3Z6, Canada (CA)
**Full Time/Part Time**: Full Time
**Position Type**: Regular

**You’ll love working here**
As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

- ** Training & Development. **Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
- ** Passionate about Clients. **Ensure the timely response to all client feedback for the store. Action all client
- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
- ** Entrepreneurial Spirit. **Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
- ** Employee Engagement. **Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

**We’d love to hear from you if**
- You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
- You have exceptional leadership and influential skills.
- You have proven ability to lead and build top performing teams.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
- You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.



  • Burnaby, Canada Securiguard Services Ltd. Full time

    At Securiguard, we make people feel safe. Beyond cutting-edge security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment. We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Services Manager to oversee the day-to-day operations of our...


  • Burnaby, Canada Securiguard Services Ltd. Full time

    At Securiguard, we make people feel safe. Beyond cutting-edge security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment. We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Services Manager to oversee the day-to-day operations of our...


  • Burnaby, Canada Securiguard Services Ltd. Full time

    At Securiguard, we make people feel safe. Beyond cutting-edge security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment. We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Services Manager to oversee the day-to-day operations of our...


  • Burnaby, Canada Simon Fraser University Full time

    Union/Affiliation: **Administrative and Professional Staff (APSA)** - Pay range: **$75,285 to $89,904 annually** - SFU Department Descr: **Facilities Services - Client Services** - Position Grade: **10** - # of openings: **1** - Biweekly Hours: **72** **Who We Are** The Client Services team works closely with various departments to provide project...


  • Burnaby, Canada WorkSafeBC Full time

    Job requisition number 037647 Job location Burnaby Full-time / part-time Full-time Posting period From 01/18/2023 to 01/31/2023 Overview Do you have leadership experience in disability management, claims adjudication, and return to work practices, with a track record of successful team results? In this **Manager, Client Services** role in Case...


  • Burnaby, Canada Securiguard Full time

    At Securiguard, we make people feel safe. Beyond cutting-edge security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment.We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Services Manager to oversee the day-to-day operations of our...

  • Client Services

    4 weeks ago


    Burnaby, Canada Sonaris Ear Center Full time

    **CLIENT SERVICES COORDINATOR** **(BURNABY OFFICE)** **ABOUT THE POSITION** The Client Services Coordinator will work primarily out of our Burnaby Office (#306 - 5050 Kingsway). The CSC is responsible for greeting, welcoming, booking, and assisting our clients. The position is front-facing and involves a lot of interaction with clients. **DUTIES** Client...


  • Burnaby, Canada Sephora Full time

    **Job ID**: 235000 **Store Name/Number**: BC-Metropolis (0536) **Address**: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and...


  • Burnaby, Canada Sephora Full time

    **Job ID**: 227990 **Store Name/Number**: BC-Metropolis (0536) **Address**: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and...


  • Burnaby, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Burnaby, Canada Sephora Full time

    **Job ID**: 235000 **Store Name/Number**: BC-Metropolis (0536) **Address**: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and...


  • Burnaby, Canada Fraser Health Full time

    Why Fraser Health?: We currently have an exciting **Casual Client Services Assistant** opportunity for you to join our Home Health - Primary Community Care Services team to provide services in the Fraser North region located in **Burnaby, B.C.** Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9...


  • Burnaby, Canada EightSix Network Inc Full time

    Are you eager to enhance your career with a dynamic, innovative company? Join the Talent Harbour Group, one of Western Canada's fastest-growing boutique talent management firms, as our new Customer Services Manager! This role is perfect for someone with a strong track record in delivering exceptional customer experiences, business development, and account...


  • Burnaby, Canada EightSix Network Inc Full time

    Are you eager to enhance your career with a dynamic, innovative company? Join the Talent Harbour Group, one of Western Canada's fastest-growing boutique talent management firms, as our new Customer Services Manager! This role is perfect for someone with a strong track record in delivering exceptional customer experiences, business development, and account...


  • Burnaby, Canada EightSix Network Inc Full time

    Are you eager to enhance your career with a dynamic, innovative company? Join the Talent Harbour Group, one of Western Canada's fastest-growing boutique talent management firms, as our new Customer Services Manager! This role is perfect for someone with a strong track record in delivering exceptional customer experiences, business development, and account...


  • Burnaby, Canada T-Net British Columbia Full time

    Posted February 23, 2024 Burnaby, BC Job OverviewJOB DESCRIPTIONRoles and Responsibilities include, but not limited to:Manage projects, with the collaboration of Team Managers and key stakeholders in such a way that the work results are delivered on time and within budget.Develop the project statement and plans (communication, scope, quality, risk, human...


  • Burnaby, Canada T-Net British Columbia Full time

    Posted February 23, 2024 Burnaby, BC Job OverviewJOB DESCRIPTIONRoles and Responsibilities include, but not limited to:Manage projects, with the collaboration of Team Managers and key stakeholders in such a way that the work results are delivered on time and within budget.Develop the project statement and plans (communication, scope, quality, risk, human...


  • Burnaby, Canada T-Net British Columbia Full time

    Posted February 23, 2024 Burnaby, BC Job OverviewJOB DESCRIPTIONRoles and Responsibilities include, but not limited to:Manage projects, with the collaboration of Team Managers and key stakeholders in such a way that the work results are delivered on time and within budget.Develop the project statement and plans (communication, scope, quality, risk, human...


  • Burnaby, Canada CompuCom Systems Inc Full time

    Overview ) Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re...


  • Burnaby, Canada Fujitsu Full time

    Roles and Responsibilities include, but not limited to: Project Management duties, • Manage projects, with the collaboration of Team Managers and key stakeholders in such a way that the work results are delivered on time and within budget. • Develop the project statement and plans (communication, scope, quality, risk, human resources, schedule,...