Service Specialist

1 month ago

Ottawa, Canada Convergint Technologies Ltd Full time

Convergint is looking for a full-time, team-oriented, results-driven Security Service Technician, to join our amazing culture in our Ottawa location. In this position, you are responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

**Who You Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**What you’ll do with “Our Training and Your Experience”**
- Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a variety of systems for more complicated problems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary.
- Identifies and resolves problems for most types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
- Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
- Provides technical support to end users when applicable. Seeks technical guidance from more experience staff for difficult and unusual situations.
- Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
- Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.

**What You’ll Need**
- Diploma in Electronics preferred.
- Minimum of two years of previous, relevant field security service experience
- Exceptional customer focus and ability to work under pressure; ability to determine the needs and wants of the customer without being prompted
- Solid technical skills and experience related to electronic security systems
- Solid programming skills and proven ability to troubleshoot problems and look for solutions
- Must be a self-starter and work well with general supervision
- Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
- Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
- Strong verbal, written and interpersonal communication skills
- Solid organizational skills and the ability to handle multiple service needs simultaneously

**Requirements**:

- Minimum of three to five years of previous, field service experience
- Diploma in Electronics preferred
- Must also possess or be willing to obtain top secret security clearance
- Industry-specific certifications such as; Lenel, Genetec, CCure, AMAG, Kantech, Avigilon,

**Company Benefits and Perks**

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

- Company Holidays and Paid Time Off
- Fun & Laughter Day Off
- Immediate comprehensive benefit plan (medical, dental, etc.)
- Employer contribution to RRSP;
- Work environment committed to safety;
- Fleet Vehicle
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Corporate Social Responsibility Day
- And much more

**_ Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer._**

**_ Visit our Convergint careers site to learn more about the company and the exciting opportunitie

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