Bilingual Optical Service Specialist

4 weeks ago

Ottawa, Canada Riverside Opticalab Ltd. Full time

**Powering Vision**:
Riverside Opticalab Group is part of the EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

Join our team as a **Bilingual Optical Service Specialist (Technical Advisor - Customer Experience)** and be a visionary. Pave the way to a brighter future, both for yourself and all Canadians needing visual correction.

**Your mission**:
As a **Bilingual Optical Service Specialist (Technical Advisor - Customer Experience)**, you will support the Riverside Ottawa ECP market and contributes to increase customer satisfaction by assisting customers by analyzing their preproduction orders, proposing solutions to various problems reported by customers and providing quality technical support, while collaborating with all departments involved.

**Major Duties and Responsibilities**:

- Ensure Customer Experience are answered within the hour
- Assess job/order feasibility by evaluating resources, timelines, and compliance with operational capabilities to ensure successful execution;
- Support Customer Experience teams and customers by reviewing orders (phone, fax, mail, web) to undertake the necessary execution of these actions:

- Feasibility of order versus control parameters;
- Validation of special or custom orders;
- Redos;
- Non-adaptation.
- Update KPIs on a daily basis to ensure proper customer satisfaction levels;
- Work closely with lab operation team;
- Provide technical support to customer experience teams to identify and solve problems;
- Provide technical support to Sales Consultants and customers for all product-related issues (prescription optimization, non-adaptation, adjustment, frame optimization, etc.);
- Provide technical support to internal customers;
- Know in detail the products and their positioning to provide appropriate technical support;
- Train Customer Experience teams on innovations, new technologies and lenses;
- Collaborate with informal teams on various continuous improvement projects (% of return per customer, etc.);
**Basic Qualifications**:

- Licensed Optician **(strongly preferred);**:

- Minimum of 5 years’ **experience in optics **or a **similar field**;
- Good knowledge of the Microsoft Office Suite;
- Good knowledge of Google Suite;
- Good knowledge of the range and variety of products offered;
- Very good knowledge of or willing to learn LMS systems;
- Strong analytical, communications and problem-solving skills;
- Leadership skills;
- Ability to organize time and ensure follows ups;
- Ability to perform multiple tasks simultaneously;
- Team player.

**Working hours**: Hourly - From 9:00 am to 5:30 pm

**Job Types**: Full-time, Permanent

Pay: $21.00-$27.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

Work Location: In person

  • Bilingual Virtual Technical Support Specialist

    4 weeks ago

    Ottawa, Canada Xplore Inc. Full time

    **Position Overview**: * Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Ottawa, ON area to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will...

  • Bilingual Virtual Technical Support Specialist

    1 week ago

    Ottawa, Canada Xplore Inc. Full time

    **Position Overview**: * Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Ottawa, Ontario area to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You...

  • Optical Associate

    3 weeks ago

    Ottawa, Canada FYidoctors Ottawa Kilborn Full time

    Optical Associate If you have great retail customer service experience and are looking for your next role, we'd love to hear from you. Come and join us at our FYidoctors-Kilborn clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day. Detailed Description: Why We Need You: Our FYidoctors-Kilborn clinic is...

  • Optical Associate

    3 weeks ago

    Ottawa, Canada FYidoctors Full time

    Optical Associate If you have great retail customer service experience and are looking for your next role, we'd love to hear from you. Come and join us at our FYidoctors-McLeod clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day. Detailed Description: Why We Need You: Our FYidoctors-McLeod clinic is...

  • Store Manager

    2 months ago

    Ottawa, Canada Laurier Optical Full time

    We are seeking a Store Manager to join our team at our Innes location. Duties include: - Manage the day-to-day operations of the store and eye exam clinic - Take a leadership role in delivering professional customer service for all our customers - Ensure sales targets and goals are achieved - Assist with staff development, training and recruiting - Prepare...

  • Optical Associate

    5 days ago

    Ottawa, Ontario, Canada FYidoctors Full time

    Optical AssociateIf you have great retail customer service experience and are looking for your next role, we'd love to hear from you. Come and join us at our FYidoctors-McLeod clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day.Detailed Description:Why We Need You:Our FYidoctors-McLeod clinic is looking...

  • Optical Associate

    4 weeks ago

    Ottawa, Canada FYidoctors Full time

    Optical Associate  If you have great retail customer service experience and are looking for your next role, we'd love to hear from you. Come and join us at our FYidoctors-Kilborn clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day.  When you join FYidoctors, you'll see that this is more than just a...

  • Bilingual Virtual Technical Support Specialist

    5 days ago

    Ottawa, Ontario, Canada Xplore Inc. Full time

    Position Overview:Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Ottawa, ON area to fully train and work all from the comfort of your own homeWe are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be...

  • Optical Associate

    2 weeks ago

    Ottawa, Canada FYidoctors Full time

    If you have great retail customer service experience and are looking for your next role, we'd love to hear from you. Come and join us at our Westboro clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day. **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and feel honored that...

  • Field Service Specialist

    6 days ago

    Ottawa, Ontario, Canada Carl Zeiss Canada Ltd.] Full time

    Job Description:Diagnose and repair designated products within an assigned service territorySchedule, create, verify and modify customer visitsComplete and submit field service and expense reportsMaintain spare parts inventory and service tool calibrationInterface with customers professionallyMaintain effective territory management and expense controlAssist...

  • Optical Associate

    2 weeks ago

    Ottawa, Canada FYidoctors Full time

    **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 15 years from 30 locations to over 350. We could not have gotten to where we are without our...

  • Optical Associate

    2 days ago

    Ottawa, Canada FYidoctors Full time

    Why You Should Join Us: We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 15 years from 30 locations to over 350. We could not have gotten to where we are without our most...

  • Optical Associate

    4 weeks ago

    Ottawa, Canada FYidoctors Full time

    If you have great retail customer service experience and are looking for your next role, we'd love to hear from you. Come and join us at our Westboro clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day.  When you join FYidoctors, you'll see that this is more than just a job. We value our people and...

  • Optical Associate

    3 weeks ago

    Ottawa, Canada FYidoctors Full time

    If you have great retail customer service experience and are looking for your next role, we'd love to hear from you. Come and join us at our Westboro clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day.  When you join FYidoctors, you'll see that this is more than just a job. We value our people and...

  • Optical Associate

    3 weeks ago

    Ottawa, Canada FYidoctors Full time

    Optical Associate  Why You Should Join Us:  We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 15 years from 30 locations to over 350.  We could not have gotten to...

  • Optical Associate

    4 weeks ago

    Ottawa, Canada FYidoctors Full time

    Optical Associate  Why You Should Join Us:  We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 15 years from 30 locations to over 350.  We could not have gotten to...

  • Bilingual Is Helpdesk Specialist

    3 weeks ago

    Ottawa, Canada Giant Tiger Full time

    **About the job** Recognized as an Employer of Choice in the National Capital Region, Giant Tiger’s Home Office provides a dynamic work environment with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking...

  • Optical Associate

    4 weeks ago

    Ottawa, Canada FYidoctors Full time

    Why You Should Join Us:  We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 15 years from 30 locations to over 350.  We could not have gotten to where we are without our...

  • Optical Associate

    3 weeks ago

    Ottawa, Canada FYidoctors Full time

    Why You Should Join Us:  We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 15 years from 30 locations to over 350.  We could not have gotten to where we are without our...

  • Talent Acquisition Specialist

    3 weeks ago

    Ottawa, Canada Giant Tiger Full time

    Bilingual Talent Acquisition Specialist About this Opportunity Recognized as an Employer of Choice in the National Capital Region, Giant Tiger’s Home Office provides a dynamic work environment with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and...