Manager, Housing First Response Team

2 weeks ago

Oakville, Canada Support House Full time

**Our vision of community.**

At Support House, our vision is to create a community where people with mental health and/or substance use concerns are treated with dignity and respect; and where housing, services and supports are available whenever and wherever needed to positively impact wellness.

To do this, we take a values-driven approach to provide our community with:

- **Person-directed supports** that put people first.
- **Connection and engagement **through conversation so we can be reflexive and responsive.
- A culture that inspires **health and wellness**.

Support House is directed by these core values. They guide our agency’s decisions and actions, unite our staff, define our brand, and inspire our culture.

All of us are expected to support and protect our core values, culture and to embrace them in our behaviours and in our decision-making. Our **Core Values Oath** is a commitment as employees, volunteers and Board members to honour our core values in the way we behave with clients, each other and our partners.

At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support.

Support House is directed by our core values. They guide our agency’s decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful relationships. We put people first by supporting them to direct their own path. We focus on holistic wellness. We foster engagement through designing housing, supports and the system together.

Support House offers supportive housing options, community outreach, peer support and building system capacity.

**Diversity, Equity, and Inclusion**

**The main purpose of this position**

Our Leadership Team focuses on supporting the Agency’s oath, core values, and culture, as well as accountability, dedication to ensuring quality services, providing supportive supervision, and working through the lenses of trauma-informed, diversity, equity and inclusion, housing-first, harm reduction and safety principles.

Specifically, supportive supervision is based on mutual respect, strength-based, commitment to ongoing learning, self-awareness, integrity, effective communication, trusting relationships/transparency, autonomy with accountability, and personal growth.

Responsible for all operations, staffing, and services provided for Housing First Response Team, including program development, evaluation, staff supervision, maintaining strategic alignment and partnership development & sustainability.

**The main purpose of the Housing First Response Team**

The Housing First Response Team will be responsible for providing one-to-one community-based support, housing & service navigation across the Halton region supporting people who are unhoused

and who experience mental health and substance use concerns. The team will work primarily in the community meeting people where they are at, including shelters, supportive housing and street level outreach.

This position is a part of an assertive outreach team where communication and team building is paramount to support positive outcomes for the people we support. You will work closely together to respond quickly to community homelessness support needs, including crisis and distress.

Areas of support will include building trusting relationships; crisis intervention, mediation, and de-escalation; urgent housing placements; connection to health care resources; harm reduction supports and resources; individually defined holistic needs and goals.

This team will include Community Outreach Coordinators and Peer Support Workers that have expertise in crisis supports, harm reduction, justice, and housing.

**Responsibilities**
- Internal Management Role_
- Responsible for operating programs and services with the strategic values and goals of the organization, including active participation in organizational strategic planning.
- Responsible for maintaining support staff including recruitment, hiring, coaching, mentorship, scheduling, team building, and succession planning.
- Promote and role model the Agency’s brand promise.
- Development of staff capacity around agency core competencies (trauma-informed, harm reduction, crisis navigation, peer support, health & safety, etc.)
- Debrief and support complex situations.
- Responding to crisis/incidents, including thorough follow-up and prevention recommendations
- Mentorship and development of Leadership Team
- Provide direct supports on behalf of or alongside your team when required.
- Aligning services with internal programs to better support client needs, including advocacy.
- Participate in Manager On-Call schedule rotation, with compensation through vacation time for shifts.
- Coach supervisors and staff to ensure accountability over programs and services standards.
- Accountable to perform regular audits to ensure support services standards, budget guid

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