Account Representative

2 weeks ago

Halton Hills, Canada Metrie Full time

Metrie is a multi-national leader in the millwork industry with over 30 locations that produces and sells interior finishings across North America. We’re passionate about making a difference by helping our customers transform their houses into homes and love where they live You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.
Why should you work for Metrie? With us, you’re more than just a number. We work hard to create a home for our Metrie family where you are empowered to be your best every day. Your contributions matter to us We take pride in our culture of learning, owndership and one team, and are committed to cultivating a diverse and inclusive workplace for everyone.
**The Position**
As an **Account Representative** you play a key role on our Sales team. You are the first point of contact for our customers calling in to receive inside sales support. You develop relationships with our customers by fielding customer calls, entering orders, responding to any questions, and quickly resolving any issues or problems.
As an Account Representative, we need your customer focus and sound business acumen to:

- Drive sales with our current and prospective account base, through developing and maintaining positive customer relationships
- Fielding continuous calls from customers and data entry; multitasking and leveraging multiple types of source documents
- Provide price quoting to customers and coordinate with onsite production department to facilitate the movement of sale through to production
- Collaborate within cross functional teams; act as a liaison between operations functions and customers to manage expectations on delivery schedules and order fulfillment
- Maintain and keep current detailed records, reports, and customer data

**How You’ll Succeed**
- **Customer Focused -** Provide exceptional customer service, through focusing on the customer experience and engaging in meaningful interactions
- **Product Knowledge -** Deeply understand our product lines and products. Effectively answer any questions concerning our offerings and ensure customers are connected to the right people and opportunities
- **Problem Solving -** Listen, ask questions, understand our customer needs, and provide the best options. Remain solution-focused in order to identify opportunities to help our customers

**Who You Are**
- You are customer oriented. You put the customer first and go the extra mile to make our customers happy
- You love to learn. You are passionate about growing your knowledge and skills and being the best you can be
- Values matter to you. You bring your true self to work and live by ours values - passion, respect, integrity, collaboration, and excellence
- You demonstrate exceptional verbal and written communication skills; fluent in English
- You are proficient with web-based computer services, specifically SAP
- You have a post-secondary diploma/degree or equivalent work experience (preferred)
- You have experience within the distribution or manufacturing industry (preferred)

**What Metrie Offers**
- A c ollaborative work environment that has clear direction for future strategy and goals
- A competitive base salary and profit-sharing program
- Comprehensive benefits package - medical, dental, and life
- 5% RRSP Matching Program
- Challenging and meaningful work, and the chance to participate on cross-functional teams across the company
- Development opportunities - we recognize potential in our people and strive to offer various opportunities for advancement, training, and personal growth
- Family-oriented culture, focused on putting our people first

Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers feel like they belong. We are an equal opportunity employer and invite any and all qualified applicants. We are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005, within our recruitment process. If you require accommodation at any time throughout the recruitment process, please contact Human Resources.

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