Coordinator, Facilitator Engagement

2 days ago

Toronto, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Our LifeWorks Learning division is a rapidly growing, leading provider of workplace learning solutions that help organizations build a more resilient workplace culture by providing preventative, proactive training across a range of topics including mental health, workplace health, and personal health and wellbeing.

**Responsibilities**:
- Support the maintenance and development of the LifeWorks Learning global facilitator network.- Develop and implement provider processes, training, and communications.- Maintain thorough records of all applicant interactions in a centralized location.- Act as initial point of contact and support for our training partners, including building relationships and negotiating contracts.- Proactively assess the needs of the current network and identify gaps by location and areas of expertise.- Support with the interviewing, hiring, and onboarding of new providers. Implement and maintain a robust onboarding process.- Investigate performance issues and complaints within the facilitator network through Quality Assurance Reviews (QARs) as well as proactive reviews of satisfaction data.- Implement and manage an evaluation process for facilitators.- With support from management, implement a facilitator recruitment strategy and collaborate with our Talent Acquisition team to consistently expand and improve current network (quality and quantity).- Provide relevant information regarding our facilitator network to support RFPs and proposals.- Conduct market analysis on provider rates.- Work with Legal team and other internal stakeholders as required to ensure contract terms and standards are kept current.

Succeeding as a Coordinator, Facilitator Engagement will require the following core qualifications and skills:
- 2-5 years work experience in business administration/management and recruiting preferred.- College or university undergrad degree.- Ability to work autonomously, while communicating and collaborating with key stakeholders as required.- Ability to prioritize and manage multiple projects at once.- Excellent planning and analytical skills; strong attention to detail.- Excellent communication skills, conflict management skills, initiative, and problem-solving skills.- Strong computer skills, particularly with MS Word and Excel.- Strong knowledge and understanding of Webinar technology, ex. Zoom, WebEx, etc. preferred.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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