Manager, Community Education

2 months ago

Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

Identifying Information

**Job Title**: Manager, Community Education & Training

**Program Area**: Community Education & Training

**Job Level**: Program Manager

**Reports to**: Senior Director, Strategy

Organization Summary

CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer support; suicide grief and family support; information and referral support; and providing opportunities to improve your wellness.

**Job Summary**

Reporting to the Senior Director, Strategy, the Manager, Community Education & Training provides leadership and direction to the Community Education & Training program area. The position has responsibility for the overall management of program development, implementation, expansion and evaluation of multiple areas including Recovery College; Peer College; Mental Health Training and Education; and curriculum co-development. The Manager, Community Education & Training develops relationships with community organizations and other key stakeholders, reviews their effectiveness, and nurtures them for continued growth. The Manager, Community Education & Training is also responsible for financial and human resource management and contributing to the implementation of the agency’s strategic plan.

**Job Duties and Responsibilities**

**Program Planning, Implementation, and Administration**
- Oversees service delivery and program operations for Recovery College; Peer College; Mental Health Training and Education; and Curriculum Co-development.
- Anticipates and identifies special needs and trends in the community and plans, develops, and coordinates efforts with community partners to provide community-based education and training services to meet system gaps.
- Oversees operational planning activities for areas of responsibility to ensure the smooth and ongoing functioning of the associated program area.
- Oversees the budget for Recovery College; Peer College; Mental Health Training and Education; and Curriculum Co-development to ensure optimal use is made of the agency’s financial resources and that the funds are spent appropriately.
- Ensures all contract reporting requirements are met and provided/submitted on schedule.
- Researches, assembles, prepares and provides reports on matters related to the program.
- Participates in all accreditation processes as necessary by engaging staff and volunteers as required to ensure accreditation is maintained.
- Ensures that approved accreditation recommendations for each program area are implemented and are being followed as intended.
- Implements approved policies in a manner consistent with and supportive of the vision, mission, values, and goals as described in the Strategic Plan.

**Leadership and Supervision**
- Leads and provides direction to the Recovery College; Peer College; Mental Health Training and Education; and Curriculum Co-development teams by establishing standards and expectations, providing overall direction, and monitoring performance delivery.
- Hires, coaches, mentors, leads, manages performance, and administers HR, policy, and operational practices for program staff, and/or contractors including:

- Initiates the recruitment of staff;
- Ensures staff have the necessary training, resources, and equipment needed to perform their duties;
- Reviews and approves staff absence and vacation forms, employee timesheets, etcetera;
- Provides leadership at team meetings including the presentation of new concepts, addressing deficiencies, and implementing process changes;
- Coordinates ongoing work requirements for the Recovery College; Peer College; Mental Health Training and Education; Curriculum Co-development; and any special events which may involve the staff;
- Conducts and/or obtains input/feedback on staff performance from stakeholders for use in performance reviews;
- Ensures appropriate and effective performance management processes are followed and undertaken when addressing team issues;
- Ensures business continuity through appropriate succession planning for all program areas in the event of disruption to agency operations.
- Oversees and evaluates the work delivered by staff and contractors, providing direction as appropriate and monitoring work for compliance with policies and procedures.
- Promotes a strategic mind-set which enhances the goals and objectives of CMHA-Edmonton.
- Ensures all staff have appropriate opportunities for professional and personal development.
- Undertakes a collaborative, coordinated, and timely response for emergent issues and involves the Executive Team and CMHA-Edmonton Management Team as appropriate.

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