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Office Manager

4 weeks ago


Oakville, Canada Palermo Plus Physiotherapy and Wellness Centre Full time

Duties and responsibilities include, but not limited to:

- Oversee billing and collections to third party insurers, MVA & WSIB.
- Managing clinic stock and ordering clinic and office supplies
- Basic IT troubleshooting
- AR reconciliation
- Management of complaints or other day to day issues as they arise
- Developing positive and professional relationships with patients and the Palermo Plus Physiotherapy and Wellness team
- Managing a team of 15-20+ therapists and front desk team members
- Maintaining a positive atmosphere within the clinic
- Responsible for in house laundry and the general tidiness of the clinic
- Payroll
- Hiring and training of therapists and front desk team members
- Inventory checks & ordering
- Communications with lawyers, auto insurance adjusters and private insurance companies
- Staff scheduling
- Preparing shipments of orthotic casts
- Review, evaluate and implement new administrative procedures
- Maintain confidentiality in all aspects of patient interactions and transactions.
- Ensure optimal patient care by suggesting additional services or products as indicated, and in the patient’s best interest.
- Other duties as assigned by the therapists and owner

Skills and Qualifications
- 2+ years in an operations role within health care, Physiotherapy, or similar clinic experience
- Experience in Universal Scheduling software is an asset
- Excellent organizational skills
- Solid understanding of financial management
- Leadership qualities, with good communication skills
- Ability to work in a fast-paced environment and under pressure
- Tight deadlines, repetitive tasks
- Organized and detail-oriented
- Reliable, punctual, and flexible
- Experience in handling WSIB, HCAI/MVA, and EHC billing

We provide a positive working environment in a team atmosphere, 2 weeks paid vacation with a starting wage approx. $22-24/hr based on experience.

We are looking to fill the position as soon as possible and to begin training ASAP.

Palermo Plus Physiotherapy and Wellness Centre is an equal opportunity employer, committed to employment equity and diversity in the workplace. We take pride in community involvement and encourage our team to do the same.

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $25.00-$26.00 per hour

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2021-12-03