It/ot Technical Business Partner

2 weeks ago


SaintLaurent, Canada Agropur Full time

For Current Agropur Employees:



Workday Home Page.
**Job Type**:
Regular

Working at Agropur means choosing a committed employer who invests daily to give its employees the means to develop professionally. It is also means being part of a large family where simplicity and honesty are lived on a daily basis and where the management style is based on integrity, openness and autonomy. Invest in yourself and join Agropur to realize your full potential.

The IT/OT Field Technician is responsible for providing technical support and resolving incidents/requests for end-users across Canada as a member of the IT END USER PLANT group.

More specifically, you will:
- Resolve incidents/requests, in a timely manner, to ensure user satisfaction, eliminate downtime and prevent cost overruns.- Install, configure, maintain and troubleshoot a wide range of hardware and software issues.- Isolate, reproduce and analyze complex or escalated support issues through to resolution, either via assignment or direct ownership depending on severity.- Maintain inventory at your location and make sure inventory procedures are being respected.- Communicate on a timely basis with supervision, management, and/or end-users regarding issues, failures, upgrades, or replacements to ensure understanding and planning.- Oversee work and performance of IT subcontractors. Ensure that company standards are being met and work is being completed to the highest level.- Deal with escalations and complaints quickly while reinforcing SLAs to manage end-user expectations.- Keep good communication with end-users and provides ongoing training.- Maintain up-to-date reference documentation in the TI SharePoint site and the corporate intranet.- Identify and communicate areas for improvement. Help implement these changes.- Support and help maintain production environments (where applicable).- Establish good communication with plant leadership to ensure IT needs are being met.- Support IT standards and help the IT Department recognize where they need to be added.- Work in partnership with plant automation teams to build strong IT and OT synergy.

**Requirements**:
- College Diploma in a relevant field- Minimum of 3 to 5 years' experience in a similar position- Knowledge of TCP/IP network fundamentals and concepts. ( IP Subnets, VLANS and basic routing)- Basic understanding of Windows Server technologies. ( RDP, DNS, DHCP, SCCM, Remote Admin Tools)- Knowledge of automation systems (Rockwell, Wonderware, etc.) is an asset- Excellent command of French is required- Be able to travel to different sites, mainly in Eastern Quebec.



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