Manager, Guest Insights

4 months ago

Toronto, Canada Cabot Link at Inverness Limited Partnership Full time

Title: Manager, Guest Insights and Analytics (Shared Services)
Reports to: (SVP) Head of Guest Services, Cabot Management Company
Location: Toronto, Ontario
Permanent

**About Cabot**

Cabot is a luxury developer of incomparable golf destinations. Its portfolio includes the award-winning Cabot Cape Breton in Nova Scotia, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Cabot Citrus Farms in Florida, and Cabot Highlands in Scotland. Cabot continues to build upon a legacy of excellence in golf, luxury residential offerings and boutique resort lifestyle across each unique property where owners and guests have exclusive access to destination specific experiences and an unparalleled quality of service.

**Position Overview**

Reporting to Cabot’s Head of Guest Services, the Manager, Guest Insights and Analytics is an important member of the Cabot Home Office and Property Operations teams working to deliver a best-in-class guest experience to deliver on Cabot’s mission, “**_To create magical places where remarkable memories are made_**.”

This newly created role at Cabot provides a great opportunity for the right individual to help establish our guest data entry standards and organization methods which will become an important source of intelligence and strategic growth for Cabot. Through the curation of guest focused insights and analytics, and storytelling findings from data, Cabot team members will make fact-based decisions and drive action based on insights. Guest insights and analytics will become a key pillar in how Cabot delivers an unforgettable guest experience.

The Manager, Guest Insights & Analytics will help to build, launch, and oversee continuous improvement of the guest insights and analytics function across all Cabot properties. With Cabot’s growth and expansion, this role presents an exceptional opportunity for an individual who is passionate about guest experience, data and storytelling.

**The Profile**

Your curious personality and analytical mindset combined with creative visualization and storytelling is a must. Combine this with self-starter initiative and a hunger for a process-driven approach, and this is an ideal role for you. Your ability to make insights and data easy to understand, your passion for identifying guest trends (value, booking behaviour, demographics), and your real superpower of inspiring action based on insight will make you a highly valued partner to your Cabot colleagues.

**Core Responsibilities**

**Home Office**:

- Working with senior leaders on-property, responsible for documenting “The Cabot Way” standards for data entry in the areas of reservations, front desk, and golf services teams. Success measured through a data dashboard.
- Support the Head of Guest Services to bring a guest insights-driven focus and rigor to drive decision making strategies for Cabot.
- Responsible for build, oversight and on-going hygiene (including data entry standards) of the Cabot Guest database, used for Insights and Analytics, Profiling and targeted marketing including GDPR and CASL compliance.
- Key contributor to annual business planning efforts focused on reviewing competitive information and strategies, monitor competitive rates and positioning.
- Partner with Digital/CRM and Marketing teams to educate on the ideal guest profile, demographics and lead time to influence the annual marketing calendar, marketing tactics, and merchandising strategies to drive revenue and improve the on-property guest experience.

**On-Property**:

- Support and collaborate with Cabot’s on-property leaders in reviewing and educating property teams on guest trends and behaviour analyses with the intent to improve the on-property guest experience and programming, drive revenue metrics and better under guest demographic profiling.
- Support the annual business planning efforts related to continuous improvement and efforts to deliver a best-in-class guest experience.
- Interpret property specific insights and analytics into meaningful action to improve overall revenue performance.

**Key Relationships**

**Internal**

**External**
- Home Office team
- Cabot Properties
- Multiple Vendors
- Data Analytics Consultants

**Skills**:

- Proficiency in using CRM, data analytics tools and software (such as Hubspot, Salesforce, Tableau, Oracle, AWS/google analytics, PowerBI dashboards, MS Office, Powerpoint, Excel, Word).
- Must be able to condense complex data into meaningful strategy.
- Excellent communication and presentation skills, with the ability to articulate and visually display data/strategies to various audiences.
- Must be able to present contrarian viewpoint and gain consensus through business analytics.
- Results-oriented mindset with a focus on driving revenue growth and achieving targets.
- Adaptability, solution focus and positive resilience to succeed in a fast-moving environment.
- Strong time management skills and capacity to handle multiple tasks sim

  • Guest Insights Specialist

    3 weeks ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global luxury hotel management company that prides itself on delivering exceptional guest experiences. Our company culture is built on the foundation of recognizing and welcoming individuals, treating everyone with respect and kindness, and creating lasting impressions that stay with our guests for a...

  • Guest Insights Specialist

    3 weeks ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global luxury hotel management company that prides itself on delivering exceptional guest experiences. Our company culture is built on the foundation of recognizing and welcoming individuals, treating everyone with respect and kindness, and creating lasting impressions that stay with our guests for a...

  • Consumer Insights Manager, Guest and Brand

    4 months ago

    Toronto, Canada Cineplex Full time

    Work location: Home Office 1303 Yonge St City: Toronto What you will do: **Responsibilities**: - Provide actionable recommendations to drive brand growth, overseeing all aspects of consumer, brand research, and leading vendor research relationships - Manage customer satisfaction measurement programs and other on-going tracking studies. - Take ownership of...

  • Events Program Manager

    2 weeks ago

    Toronto, Ontario, Canada Acuity Insights Full time

    About the RoleWe are seeking an experienced Events Program Manager to join our Marketing team at Acuity Insights. As a key member of our team, you will be responsible for planning and executing our growing events program, which includes conferences, webinars, and other marketing events.Key ResponsibilitiesDevelop and implement event strategies that align...

  • Events Program Manager

    2 weeks ago

    Toronto, Ontario, Canada Acuity Insights Full time

    About the RoleWe are seeking an experienced Events Program Manager to join our Marketing team at Acuity Insights. As a key member of our team, you will be responsible for planning and executing our growing events program, which includes conferences, webinars, and other marketing events.Key ResponsibilitiesDevelop and implement event strategies that align...

  • Events Program Manager

    2 days ago

    Toronto, Ontario, Canada Acuity Insights Full time

    Unlock Your Potential as an Events Program Manager at Acuity InsightsAre you a seasoned events professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking an Events Program Manager to join our Marketing team at Acuity Insights, a leading provider of education...

  • Events Program Manager

    2 days ago

    Toronto, Ontario, Canada Acuity Insights Full time

    Unlock Your Potential as an Events Program Manager at Acuity InsightsAre you a seasoned events professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking an Events Program Manager to join our Marketing team at Acuity Insights, a leading provider of education...

  • Marketing Events Manager

    2 weeks ago

    Toronto, Ontario, Canada Acuity Insights Full time

    About the RoleWe are seeking a highly skilled Marketing Events Manager to join our team at Acuity Insights. As a key member of our marketing team, you will be responsible for planning and executing a wide range of events, including conferences, webinars, and trade shows.Key ResponsibilitiesDevelop and implement event strategies that align with company goals...

  • Marketing Events Manager

    2 weeks ago

    Toronto, Ontario, Canada Acuity Insights Full time

    About the Role:Acuity Insights is seeking a highly skilled Marketing Events Manager to join our team. As a key member of our marketing team, you will be responsible for planning and executing our growing events program, which includes conferences, webinars, and podcasts.Key Responsibilities:Develop and implement event strategies that align with company goals...

  • Marketing Events Manager

    2 weeks ago

    Toronto, Ontario, Canada Acuity Insights Full time

    About the Role:Acuity Insights is seeking a highly skilled Marketing Events Manager to join our team. As a key member of our marketing team, you will be responsible for planning and executing our growing events program, which includes conferences, webinars, and podcasts.Key Responsibilities:Develop and implement event strategies that align with company goals...

  • Marketing Events Manager

    2 weeks ago

    Toronto, Canada Acuity Insights Full time

    Be a part of Acuity Insights’ startup-to-scaleup journey as a Marketing Events Manager.In this contract role, you’ll support a core aspect of our inbound marketing and lead generation engine. You'll manage and optimize an established conference and webinar program, deliver an annual summit for higher education professionals, and support a wide range of...

  • Events Program Manager

    2 weeks ago

    Toronto, Canada Acuity Insights Full time

    Be a part of Acuity Insights’ startup-to-scaleup journey as an Events Program Manager.In this contract role, you’ll support a core aspect of our inbound marketing and lead generation engine. You'll manage and optimize an established conference and webinar program, deliver an annual summit for higher education professionals, and support a wide range of...

  • Marketing Events Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Acuity Insights Full time

    About the RoleWe are seeking a highly skilled Marketing Events Manager to join our team at Acuity Insights. As a key member of our marketing team, you will be responsible for planning and executing our growing events program, which includes conferences, webinars, and podcasts.Key ResponsibilitiesDevelop and implement event strategies that align with company...

  • Analyst, Consumer Insights

    2 weeks ago

    Toronto, Canada Cineplex Full time

    Work location: Home Office 1303 Yonge St City: Toronto What you will do: The Consumer Insights Analyst, Brand and Guest Experience role will focus on providing administrative and analytical support to the Research & Insights team. You will work with the senior leadership team, management teams and vendor management to explain and exchange key data sets,...

  • Business Development Manager

    1 week ago

    Toronto, Ontario, Canada Acuity Insights Full time

    About the RoleWe are seeking a highly skilled Business Development Manager to join our team at Acuity Insights. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities in the higher education sector.Key ResponsibilitiesDevelop and execute a sales strategy to drive revenue growth in the higher...

  • Business Development Manager

    1 week ago

    Toronto, Ontario, Canada Acuity Insights Full time

    About the RoleWe are seeking a highly skilled Business Development Manager to join our team at Acuity Insights. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities in the higher education sector.Key ResponsibilitiesDevelop and execute a sales strategy to drive revenue growth in the higher...

  • Events Program Manager

    1 week ago

    Toronto, Ontario, Canada Acuity Insights Full time

    Unlock Your Potential as an Events Program Manager at Acuity InsightsAre you a seasoned events professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking an Events Program Manager to join our Marketing team at Acuity Insights, a leading provider of education...

  • Events Program Manager

    1 week ago

    Toronto, Ontario, Canada Acuity Insights Full time

    Unlock Your Potential as an Events Program Manager at Acuity InsightsAre you a seasoned events professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking an Events Program Manager to join our Marketing team at Acuity Insights, a leading provider of education...

  • Events Program Manager

    2 weeks ago

    Toronto, Ontario, Canada Acuity Insights Full time

    Unlock Your Potential as an Events Program Manager at Acuity InsightsAre you a seasoned events professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking an Events Program Manager to join our Marketing team at Acuity Insights, a leading provider of higher...

  • Events Program Manager

    2 weeks ago

    Toronto, Ontario, Canada Acuity Insights Full time

    Unlock Your Potential as an Events Program Manager at Acuity InsightsAre you a seasoned events professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking an Events Program Manager to join our Marketing team at Acuity Insights, a leading provider of higher...