Guest Services: Reservations Agent
3 months ago
The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business
**Responsibilities**
- Communicates reservation information to the front desk
- Processes cancellations and modifications to reservations as required within hotel policy
- Processes and monitors advance deposits on reservations
- Processes all third party billing requests and ensures routing is accurate
- Monitors room type availability (30/60/90 days out), and adjusts as necessary
- Handles daily correspondence from Sales, Central Reservations, Conference Services
- Monitors all group bookings made by Sales and adjusts group block information as necessary, ensuring group block billing arrangements have been recorded
- Processes and communicates in a timely manner regarding Crew and group/wholesale rooming list input or modification, and adjustment to block allocation if necessary
**Requirements**:
- **Has flexible availability to work between Monday to Sunday on weekdays, weekends and public holidays, in the morning and evening**:
- Is a friendly, energetic person who prides themselves on creating memorable guest experiences through warm and innovative service.
- Has 1-2+ years previous hotel experience in a Front Office role, however, relevant experience is also an asset.
- Strong communication skills, proficient in English
- Excellent organizational skills with the ability to multi-task.
- Understands that success lies in working together and enjoys being part of a large team.
- Gets excited by an energetic, fast-paced environment.
- Excellent knowledge of Galaxy, Lightspeed and Microsoft Office (Excel, Word, etc).
- Speaks fluent English. Additional languages to connect with international guests is an asset.
Pay: Up to $25.23 per hour
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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