Reservations Agent
4 days ago
We operate two (2) adjoining hotel properties - Sheraton Parkway Toronto North Hotel and Best Western Parkway Hotel, conveniently located at Highway 7 and Leslie Street in Richmond Hill. Accessible via YRT /VIVA transit, and Highways 7, 404 and 407.
We offer complimentary staff parking, staff meal program, discounted health club membership, discount at all food & beverage outlets, along with discounted hotel stays at any Marriott brand hotel around the globe (or at home) through the EXPLORE associate discounted hotel rate program, along with Best Western Employee Rates at any global Best Western property.
We currently have an opportunity for a full time Reservations Agents to work with our Reservations team. This is a replacement position and is available immediately.
**Job Description**:
To handle, process and respond to reservations requests for both Best Western and Sheraton Parkway.
Responsibilities include but not limited to the following:
- Data Entry
- Audit reservations from Central Reservations Office
- answering phones: for reservation questions, guest service questions, and appropriate transfers to other departments
- Create new reservations, modify and cancel existing reservations
- Update and compile reservation and revenue related reports for both Best Western and Sheraton Parkway
- Liaising with Sales/Catering and Front Office teams regarding group bookings/room blocks
- Audit future reservations from all internal and external sources
- Create group masters, enter rooming lists, Create corporate account profiles in Hotel’s computer system
- Back up/assist Front Desk as may be required
Other duties as may be assigned by the Reservations Manager, Director of Rooms Division and/or General Manager
Job Requirements:
- Must have previous hotel Front Desk experience
- Must have excellent communication and interpersonal skills
- Must have the ability to speak English clearly, distinctly and cordially with guests and employees
- Must have a pleasant telephone voice
- Must have the ability to read and write English
- Must have organizational and problem solving skills
- Galaxy and/or Lightspeed training an asset
- Must be self-motivated and detail oriented
- Must be flexible with shift availability (hours of operation are 7:30am - 11:00pm, 7 days a week)
INTERESTED AND QUALIFIED CANDIDATES ARE INVITED TO SEND RESUME/COVER LETTER,
NO TELEPHONE INQUIRIES.
ONLY THOSE CANDIDATES SELECTED FOR AN INTERVIEW WILL BE CONTACTED.
**Job Types**: Full-time, Permanent
**Salary**: From $16.00 per hour
**Benefits**:
- Discounted or free food
- On-site gym
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekend availability
Ability to commute/relocate:
- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you currently legally authorized to work in Canada?
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
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