Change Management Specialist

3 weeks ago

Calgary, Canada ATB Financial Full time

**Our bottom line is different.**

There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Department: Planning, Assurance, Insights & Delivery

Job Number: REQ6572

Location: Calgary or Edmonton, AB (Hybrid)

Paygrade: K/L - OTH

System Title: Change Management Specialist 6/7

Positions available: 1

Leader Name: Director, Change Management

Work Arrangement: Hybrid: You’ll work both remote and onsite, where time onsite is based on your job accountabilities and performance objectives.

**We are looking for ATB’s next Change Management Specialist/Strategist to join our Planning, Assurance, Insights & Delivery team.** As a Change Management Specialist/Strategist, you are an expert in change management and will ensure the success of our project deliveries in Client Experience & Technology by keeping the client at the center of everything you do to deliver delightful experiences that are intentionally sequenced.

The ultimate goal of the Change Management Specialist/Strategist is to create and execute change strategies that drive business results. Whether it is a process, system, or product (or all of the above), we are only successful if clients or team members change their behaviors and start doing something in a way that drives value. You will drive behaviour change by coordinating and aligning all stakeholders, partners and experts to create a holistic change strategy for clients, as well as readiness strategies that prepare team members to support the successful adoption of the change. You will use data and insights to inform strategies you know clients will love and will drive value for ATB. You are a passionate storyteller and understand how all of the pieces come together to create change.

Do you enjoy work that is non-routine, fluid and unpredictable? Are you focused on creating value and driving results? Do you enjoy tackling meaty problems with a team of diverse people with diverse perspectives? If you said yes, then you belong at ATB.

**In ALL ATBers we are looking for**:

- Growth mindset
- Client obsession
- Adaptability
- Creativity
- Pro-teaming
- Empathy

**Change Management Specialist/Strategist Accountabilities**:

- Create and execute on an experience strategy that includes the direct to consumer change strategy and the team member change strategy
- Identify major areas of impact, identify change risks, design stakeholder engagement activities, ensure sponsor preparation, develop team member readiness tactics and establish change metrics
- Assess impact of change(s) being introduced and identify the impacted stakeholders
- Works alongside (and within the processes of) our internal communications team to ensure effective communications tactics
- Ensure the clear articulation of the business goals to be achieved through behaviour changes are identified in change strategies
- Consult and think critically in order to effectively identify client needs, navigate complex people matters and formulate recommendations for leader consideration & action
- Leverage and champion the enterprise change framework to create the change impact assessment and change strategies
- Participate in data review and adjust and iterate strategies as appropriate
- Make recommendations of whether the readiness strategies are ready to successfully go to market and create the intended experience
- Stay abreast of best practice in execution strategies and behaviour change
- Update and prepare stakeholders on readiness strategies and how they can support through sponsorship plans
- Develop a strong transition to business ownership plan with key stakeholders and business partners
- Report on progress of tests and recommendations to scale
- Master your technology and tools
- Ask for, receive and give feedback
- Learn and Unlearn
- Seek out new information and share it with others
- May take an advisory / coaching role regarding change

**Requirements**:
**As the ideal Change Management Specialist/Strategist you possess**:

- The ability to translate client and business outcomes into specific behaviours that drive business value
- A passion for being client obsessed and having that at the core of everything you do
- Excellent facilitation skills
- 360-degree influence - personal presence and the ability to clearly interpret and t

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