Group Product Manager, Credit Cards Client

7 months ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You’ll Be Doing
- Reporting to the Senior Director, Client Acquisition, you will be managing and implementing the one-year client acquisition plan for all consumer credit card products. Retail channels include CIBC Banking Centres, Contact Centres, and CIBC Mobile Specialists. You will be responsible for leading key client acquisition and revenue enhancement strategies to maximize cardholder profitability and ensure CIBC remains competitive in the marketplace including: managing & monitoring key business metrics (new credit card sales, approval rates, activation rates, and utilization rates), evaluating and sizing new credit card sales opportunities, and identifying opportunities within existing processes and systems for improvement and optimization. You will work with high performing, highly productive and diverse teams to successfully implement programs that drive revenue growth while maintaining a strong focus on client experience.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._
- How You’ll Succeed
- Strategic Planning - Lead the development and implementation of client acquisition strategies to achieve targets for all consumer credit card products. Identify and implement new opportunities for credit card client acquisition. Determine feasibility and financial impact while contributing to CIBC’s client experience objectives. Optimize client acquisition tactics and marketing budget to ensure profitable return on investment.
- Leadership - Manage and own final accountability for client acquisition Retail Channels strategic plan and initiatives for all consumer credit card products. Continuously monitor and interpret business results against key performance targets to recommend growth initiatives.
- Relationship Management - Collaborate with key partner stakeholders to ensure alignment with the client acquisition strategies being implemented. Establish rapport and work effectively with internal and external partners including Retail Channels, Risk Management, Finance, Legal and Compliance, Sales Support, Marketing, Technology, other lines of businesses, and business partners.
- Who You Are- You can demonstrate experience in strategic and business planning, business model development and marketing best practices. You have strong analytical skills and have a proven ability to execute net new initiatives. In-depth knowledge of Credit Card business, financial services, and product management experience will be strong assets-
- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.-
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.-
- You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.-
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Banking, Business Planning, Leadership, Long Term Planning, Product Development, Proj

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