Manager, Credit Cards Product Integration

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 189282

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Manager, Product Integration, Credit Cards, you will be part of the core program team responsible for ensuring successful migration of the retail and small business credit card products from KS to TSYS TS2. As a member of the Project Conversion team, you will work closely with the Senior Manager, Product Integration to ensure the design of the core credit card and lending system meets the needs of the business for conversion and is optimized to deliver cost efficiencies and potential revenue opportunities while driving towards the Product Roadmap end state.

**Is this role right for you? In this role, you will**:

- Support the identification and articulate the needs of the Credit Cards Lending business line and formulate requirements, options, and solutions as part of the core system migration
- Support and review documentation of Business, Operations and Technical requirements from a product perspective, including strategies, design, testing and implementation for the KS to TSYS migration
- Ensure mandates and specifications of the payment network (Visa, MasterCard, AMEX) are applied to the business decisions and requirements
- Ensure updates to the overall end-to-end pricing processes and procedures are efficient and meet the needs/requirements of all related internal partners
- Work closely with the Senior Manager, Product Integration and the Credit Cards and Unsecured Lending product teams to develop a product rationalization and simplification strategy and execute all components pre-conversion
- Support the development and execution of a product cleanup and migration plan for products to be stop sold and legacy products that have been stop sold
- Participate in the migration strategy for the conversion including ensuring legal, compliance, AML, Privacy, Consumer Protection and audit requirements are adhered to
- Rationalize and standardize various channel/customer marketing communications to communicate changes as part of the migration strategy
- Support the Conversion Project team with necessary business line decisions and formal sign-offs in a timely manner to avoid impacting conversion timeline
- Review and provide input into necessary requirement/design/testing/implementation documents and support technology teams (business analysis/development/testing/production support) when required to ensure successful implementation
- Support training efforts, provide input, document requirements, and support the design and delivery of training programs as required
- Support the tracking, monitoring and communication of progress of product specific initiatives against defined project milestones to ensure progress versus expectations
- Establish a two-way communication process with project participants, senior management and all other product stakeholders to maintain support, negotiate priorities and ensure the change initiatives stay on track
- Support the scheduling of all planning steps including change management strategy planning and business planning/alignment
- Develop effective relationships with many key internal and external partners
- Support the assessment of change impact by conducting impact analysis, assessing change readiness, and identifying key stakeholders as required in partnership with the dedicated Business Operational Readiness lead within the business line/segment/corporate function they support
- Support the creation and delivery of all relevant communication efforts in order to deliver a single consistent message across the organization, in partnership with key internal and external partners
- Support the design and delivery of related training efforts, in partnership with key internal partners
- Champion a customer focused and strong risk culture by playing a key role in the change management process through leveraging the Bank’s relationships, systems and knowledge

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- Multiple years of lending and banking industry experience, with a strong understanding of credit cards and unsecured lending products, programs, processes, policies and regularity requirements
- Prior experience with system migrations/conversations and 3rd party vendors; TSYS specific experience would be considered a preferred asset
- Prior experience in product management, marketing, strategy or experience operating in a business line is an asset
- An understanding of financial services industry trends, areas of opportunity and competitor practices
- Demonstrated written and verbal commination skills, including preparing and presenting decks
- Experience and understanding of P&L analysis
- An analytical and problem solving mind-set, and enjoy working in a team environment to resolve issues and develop innovate solutions to meet business needs

Location(s): Canada : Ontari

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