Client Support Clerk

4 months ago

Kingston, Canada Ministry of Public and Business Service Delivery Full time

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.
**What can I expect to do in this role?**: In this role, you'll:

- prepare and distribute routine, confidential and secure documents
- sort and distribute incoming and outgoing mail
- provide data entry support and services
- perform quality checks on processed documents to ensure they meet client standards
- provide assistance in training co-workers, junior, new or inexperienced staff

**How do I qualify?**:
**Mandatory**: - You will be required to lift heavy weights of up to 60 lbs or push carts of up to 1000 lbs. handle the day-to-day workflow of an office environment
**Customer Service Skills**: You can provide:

- optimal customer service experiences to clients
- provide general information to clients and other staff in person or over the telephone

**Office Administration Knowledge and Skills**: You can:

- handle incoming/outgoing mail processing noting security and confidentiality requirements

handle records management operations for storage and retention purposes and for easy retrieval
- ensure work is completed within established time frames

**Technical Skills**:

- You have keyboarding skill to input/retrieve data in a consistent format with accuracy, dexterity and speed on various databases
- You can sort, collate and scan documents

**Attention to Detail and Problem Solving Skills**:

- ensure completeness and accuracy of data entered into databases
- organize and carry out a range of data entry, verification and validation procedures
- identify, document and report inconsistencies and errors associated with data

**Additional Information**:
**Address**:

- 3 English Temporary, duration up to 12 months, 1355 John Counter Blvd, Kingston, East Region, Criminal Record Check

**Compensation Group**:

- Ontario Public Service Employees Union- Understanding the job ad - definitions
- **Schedule**:

- 3.7**Category**:

- Administrative and Support Services**Posted on**:

- Friday, September 20, 2024**Note**:
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
- T-MG-219611/24(3)

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