Scheduling Clerk

5 months ago

Kingston, Canada Tozer Heating & Air Full time

**About us**

Tozer Heating & Air is a small business in Kingston, ON K7M 4W9. We are professional, collaborative, customer-centric, and our goal is to provide excellent service and installations for our clients..

Our work environment includes:

- Modern office setting
- Casual work attire
- Relaxed atmosphere

**Job Summary**:
This position is full-time, Monday-Friday. Hourly wage will be based on experience. HVAC experience an asset, but not required. This position plays a crucial role in ensuring efficient operations within the organization.

**Responsibilities**:

- Speak with customers over the phone in order to schedule and confirm appointments
- Schedule appointments based on a scope of work
- Add, cancel or make changes to appointments in the Tozer schedule
- Resolve appointment conflicts for staff and customers
- Process payments
- Send invoices and receipts
- Explaining maintenance packages
- Contact clients with outstanding balances
- Field questions from clients and ask basic troubleshooting questions prior to booking
- Answer incoming calls and respond to inquiries promptly
- Utilize scheduling software to manage appointments effectively
- Collaborate with various departments to coordinate schedules

**Qualifications**:

- A high school diploma, GED, or any other equivalent qualification is the minimum requirement for this role. However, a university or college degree will be an asset
- Previous experience in an administrative position is desirable
- A schedule clerk should have great administrative and organization skills
- Excellent scheduling and communication skills will also be necessary for this role
- General math skills and experience working with data
- Computer competency for data entry and the production of reports and schedules
- Excellent communication skills in customer service and experience working as a company team member
- Ability to fulfill the company's standards and values when performing scheduling tasks
- Display kindness and be open to providing scheduling accommodations to customers, clients, or staff
- Have an eye for detail and organization
- Ability to prioritize tasks and solve problems quickly
- Advanced knowledge of confirming and rescheduling appointments, as well as record keeping practices
- Ability to adapt in a fast-paced environment
- Familiarity with front desk operations and clerical tasks
- Knowledge of phone systems and handling incoming calls effectively

This position offers the opportunity to work in a dynamic environment where your organizational skills will be valued. If you are a proactive individual with a passion for scheduling and customer service, and believe you'd be a good fit for our team we'd love to chat with you

**Job Types**: Full-time, Permanent

Pay: $17.50-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

Work Location: In person

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