Customer Onboarding Manager

5 months ago

Toronto, Canada KEV Group Full time

**About KEV**

KEV Group is an enterprise SaaS company providing online payment and accounting software to simplify student activity fund management in schools. KEV’s easy
- to-use web-based software automates the collection, disbursement, and management of student funds, thereby reducing the time it takes to receive and account for all school activity fees and increasing the time teachers can spend on education. The company is based in Toronto, with offices in the US. KEV is a portfolio company of Serent Capital, a leading middle market private equity firm focused on high growth technology businesses.

**Why Join KEV?**
- Work in an industry that benefits children, parents and schools
- Do meaningful and purpose-driven work, and make a real impact
- Join a quickly growing organization with real opportunity for learning and growth
- Passionate and accessible leadership team that cares about people, personally and professionally
- Flexible work environment

**About the Role**:
**What You’ll Do**:
Being a highly skilled communicator who is focused on successful customer outcomes, the Customer Onboarding Manager** **will lead implementations, drive timelines, and obtain high customer satisfaction by performing the following (and not exclusive) list of activities on a day-to-day basis:

- Provide impactful training to customers both at a district and school user level
- Build strong relationships with key customer stakeholders and influence them on the adoption of implementation and software usage best practices
- Provide project management services to each implementation in terms of reviewing project scope, specifying deliverables, estimating and controlling project duration and effort
- Collaborate with other Professional Services team members and other teams on the delivery of services related to software implementations
- Liaise with Customer Success Managers to facilitate smooth transitions of customer as they progress through the journey from Implementation to Support

**What You’ll Need**:

- Required Experience:_
- Experience onboarding and training customers in the SaaS space, ideally in the K-12 segment
- Awareness of finance, bookkeeping and accounting practices
- 3+ years of project management experience in the delivery of SaaS professional services
- Proven oral and written communication, presentation and interpersonal skills, with a track record of exemplary customer outcomes
- Meets deadlines and adheres to project management and Customer Success best practices
- Negotiation with all levels of an organization both internally and externally
- Required Skills:_
- Ability to multitask & deal with requests from multiple customers and departments within Kev Group
- Ability to communicate within technical and non-technical audiences, ability to interface with a broad range of contacts from technical staff, business partners, customers, and senior management
- Customer service skills with exceptional interpersonal communication and ability to influence
- Detail-oriented with excellent analytical and problem-solving skills
- Quick learner, adaptable, ability to “_wear different hats_” and adapt to changing customer expectations
- Thrives in a diverse, fast-paced, entrepreneurial environment
- Energetic, well mannered, enthusiastic, and highly positive attitude
- Very well organized with the ability to handle multiple concurrent activities
- Calm under stressful situations

**We Offer**:

- Competitive salary
- Hybrid work environment
- Comprehensive health and dental benefits
- Professional development opportunities
- Continuing Education
- Casual Office
- Snack packed kitchen
- Great colleagues and collaboration

It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

KEV Group is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with Human Resources or the hiring manager.

KEV Group is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

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