Support Analyst I

1 month ago

Vancouver, Canada University of British Columbia Full time

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level A

Job Title

Support Analyst I

Department

Administrative Support | Department of Psychology

Compensation Range

$5,209.17 - $7,485.33 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

March 27, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Dec 31, 2024

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students, and is essential to fostering an outstanding work environment. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

Organizational Status

Reports to the Director, Administration. This position interacts with department staff, faculty and students.

Work Performed

Specific Duties:

- Problem determination, escalation, and resolution of requests made to the Department Help Desk.
- Performs analysis, diagnosis, and resolution of complex desktop problems for users, recommends and implements corrective solutions as needed.
- Assists users to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
- Installs, configures, tests, and troubleshoots workstations and related hardware and software.
- Performs preventive maintenance tasks, troubleshoots and repairs on a variety of computer systems, databases, and peripheral office equipment.
- Installs, sets up, and supports wireless network in the office and for laptops and mobile devices.
- Liaises with third-party support and equipment vendors when necessary.

Core Duties:

- Provides advice on information technology improvements, services, policies and procedures.
- Designs basic record and report formats.
- Develops training materials and provides training for users in use and configuration of software, hardware, network systems and peripheral equipment.
- Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
- Performs preventive maintenance tasks, troubleshoots and repairs on a variety of computer systems and peripheral equipment.
- Deploys new hardware, software, networking and security updates.
- Maintains an inventory of equipment, service contracts, warranty and maintenance agreements.
- Prepares and maintains documentation in accordance with prescribed standards.
- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
- Performs other related duties as required.

Consequence of Error/Judgement

Error in judgement or decision-making will negatively impact on the Department of Psychology. Exercises judgement and initiative in handling matters off a non-routine nature requiring interpretation of University and Department guidelines, policies and procedures. Computer and network issues have a direct effect on department and research productivity, efficiency and effectiveness.

Supervision Received

Required to work independently. Supervised by the Director, Administration. Meets weekly and receives specific instructions as required.

Supervision Given

None.

Minimum Qualifications

Undergraduate degree in a relevant discipline. Minimum of one year of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

Collaboration - Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.

Communication for Results - Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of inte

  • Support Analyst I

    7 days ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level A Job Title Support Analyst I Department Student Housing and Community Services | Desktop Services IT Compensation Range $4,688.67 - $6,754.00 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for...

  • Support Analyst I

    1 month ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level B Job Title Support Analyst I Department UBC IT | Desktop | Operations 2 Compensation Range $5,468.83 - $7,878.17 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of...

  • Support Analyst I

    3 weeks ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level BJob TitleSupport Analyst IDepartmentUBC IT | Desktop | Operations 2Compensation Range$6, $8,724.25 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately...

  • Support Analyst I

    3 weeks ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level BJob TitleSupport Analyst IDepartmentUBC IT | Desktop | Operations 3Compensation Range$6, $8,724.25 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately...

  • Support Analyst I

    1 month ago

    Vancouver, Canada UBC Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level A Job Title Support Analyst I Department Administrative Support | Department of Psychology Compensation Range $5,209.17 - $7,485.33 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The...

  • End User Support Analyst I

    4 weeks ago

    Vancouver, Canada Best Buy Full time

    End User Support Analyst I (12 Month Contract) Do you love technology and know how to use it? Do you thrive on the daily challenges of working in a constantly evolving field? As an End User Support Analyst I, you will be responsible for the effective and efficient delivery of L1/L2 services and will work independently or collaboratively with a team to...

  • Data Analyst I

    4 weeks ago

    Vancouver, Canada B.C. College of Nurses and Midwives Full time

    **What you’ll be doing** Reporting to the Director, Information Management, and under the direction of the Data Analyst II team lead, the Data Analyst I (DA I) requires an understanding of BCCNM’s mandate and statutory obligations to collect, process and disclose information under our legislative framework and information sharing agreements signed with...

  • Support Analyst I

    3 weeks ago

    Vancouver, Canada The University of British Columbia Full time

    Job SummaryThe Support Analyst I provides technical advice and support in use, configuration and selection of software, hardware and network systems and various end user devices.In an Enterprise Network environment, the Support Analysts provides support for Desktop, Virtual Desktop, Desktop Peripheral Hardware, various operating systems including Windows,...

  • IT Support Specialist I

    1 month ago

    Vancouver, Canada LMI Technologies Full time

    **What will you do as an IT Support Analyst I?** The IT Support Specialist I will work closely with the IT team and provide technical support efforts for the company. This position requires direct participation in day-to-day operations such as troubleshooting, implementing changes, migrations, escalations, and end-user support.**: Working as part of our...

  • Business Analyst I

    1 month ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level C Job Title Business Analyst I - Cybersecurity IAM Department OCIO | Enterprise Identity & Access Management Compensation Range $6,551.00 - $9,418.83 CAD Monthly The Compensation Range is the span between the minimum and maximum base...

  • Systems Analyst I

    7 days ago

    Vancouver, Canada B.C. College of Nurses and Midwives Full time

    **Status: Regular, Full-Time** **Work Location: Hybrid (a combination of in-office and remote work)** **What you’ll be doing** Reporting to the Director, Information Technology, and under the direction of the Information Systems Quality Assurance Analyst/Team Lead, the Systems Analyst I (SA I) works with a team consisting of staff and a consortium of...

  • Business Analyst I

    1 month ago

    Vancouver, Canada The University of British Columbia Full time

    Job SummaryThe Business Analyst I is responsible for supporting requirements definition, business process analysis and design, functional design, configuration, implementation, testing, training, and documentation for projects and services delivered by Arts Instructional Support and Information Technology (ISIT). The incumbent works with faculty, staff, and...

  • Financial Analyst I

    1 month ago

    Vancouver, Canada Vancouver Police Department Full time

    **Vancouver Police Department** **Financial Analyst I**: **COMPETITION: #**2375-50041429 **_Classification: _** **Financial Analyst I** **DEPARTMENT: Vancouver Police** **DIVISION: Support Services Division** **SECTION: Budgets & Reporting** **STATUS**: Temporary Full-Time (EXEMPT) **DURATION**: **Approximately to April 2024** Assignment may be...

  • Senior Business Analyst to support the selection and implementation of a new HRMS solution

    5 days ago

    Vancouver, Canada S I Systems Full time

    Senior Business Analyst to support the selection and implementation of a new HRMS solution - RFC-2024-012S.i. Systems Transportation client is looking for a Senior Business Analyst to support the selection and implementation of a new HRMS solution - RFC-2024-012.This is a 6-month contract to start with strong chances of extension. Hybrid model 1 day/week in...

  • Senior Business Analyst to support the selection and implementation of a new HRMS solution

    5 days ago

    Vancouver, Canada S I Systems Full time

    Senior Business Analyst to support the selection and implementation of a new HRMS solution - RFC-2024-012S.i. Systems Transportation client is looking for a Senior Business Analyst to support the selection and implementation of a new HRMS solution - RFC-2024-012.This is a 6-month contract to start with strong chances of extension. Hybrid model 1 day/week in...

  • Senior Business Analyst to support the selection and implementation of a new HRMS solution

    4 days ago

    Vancouver, Canada S I Systems Full time

    Senior Business Analyst to support the selection and implementation of a new HRMS solution - RFC-2024-012S.i. Systems Transportation client is looking for a Senior Business Analyst to support the selection and implementation of a new HRMS solution - RFC-2024-012.This is a 6-month contract to start with strong chances of extension. Hybrid model 1 day/week in...

  • Budget Analyst I

    4 weeks ago

    North Vancouver, Canada City of North Vancouver Full time

    Position Information **Title** - Budget Analyst I**Job Status** - Temporary Full Time**Position Overview** - The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Liveable City, a Vibrant City, a Connected...

  • Financial Analyst I

    1 month ago

    Vancouver, British Columbia, Canada Vancouver Police Department Full time

    Financial Analyst ICOMPETITION: # CLASSIFICATION: Financial Analyst IDEPARTMENT: Vancouver Police DepartmentDIVISION: Support Services DivisionSECTION: Financial ServicesSTATUS: Regular Full-Time- EXEMPTWORKSITE: 3585 Graveley Street, VancouverHOURS OF WORK: Monday - Thursday ;SALARY: Pay Range 80- $97,032 to $121,294 annual$53.14 to $66.42 per hourCOMP. END...

  • Systems Analyst I

    1 day ago

    North Vancouver, Canada Seaspan ULC Full time

    The Systems Analyst I maintains operational excellence of Seaspan’s live business systems. Working closely with team members and directly supporting end users, the Systems Analyst responds to user needs while determining appropriate urgency and priority. **What you'll do** - Provide end-user support and maintains relationships through incident...

  • Information Security Analyst I

    1 month ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level C Job Title Information Security Analyst I Department Information Security | Dean's Office | Faculty of Medicine Compensation Range $6,551.00 - $9,418.83 CAD Monthly The Compensation Range is the span between the minimum and maximum base...