IT Support Specialist I

3 weeks ago

Vancouver, Canada LMI Technologies Full time

**What will you do as an IT Support Analyst I?**
The IT Support Specialist I will work closely with the IT team and provide technical support efforts for the company. This position requires direct participation in day-to-day operations such as troubleshooting, implementing changes, migrations, escalations, and end-user support.**:
Working as part of our global IT team, you will report to the IT Service Team Lead at our Burnaby head office.

Typical duties, responsibilities and activities include:

- Work to ensure that IT’s internal and external customers’ technical needs are met
- Effectively collaborate with internal customers and team members from across the world
- Work to ensure that IT service KPI objectives are met
- Author technical documentation including procedures and incident analysis
- Monitor for alerts and respond as needed
- Provide support for other IT initiatives and projects
- Proactively contribute to continuous improvement initiatives
- Track IT assets and manage the lifecycle
- Perform Hardware and software upgrades
- Manage patching and antivirus of clients
- Manage IT, and suppliers, for services and equipment
- Actively engage and communicate with the IT team and clients
- Provide input on the IT budget and dashboards
- Provide mentorship and guidance to other IT personnel
- Provide support and training to other IT team members and customers
- Uphold and enforce IT policies throughout the company
- Adhere to the LMI Employee Handbook and company policies
- Perform other duties as required

**What do you need to be successful?**:

- Diploma in Technical Support Professional and/or an equivalent number of relevant courses
- 3 years of relevant experience in an office environment
- Applications experience:

- Fundamental understanding of IT ticketing system
- Fundamental understanding of asset management systems
- Fundamental understanding of Backup/Recovery systems
- Networking experience:

- Fundamentals of corporate networking
- Experience with Meraki switches and PaloAlto Firewall is a plus.
- Platforms experience:

- Expert knowledge of Google Workspace, Microsoft Office 365, Microsoft AD (cloud/on-premise), and basic knowledge of Linux and MacOS systems is a plus.
- Experience with Atlassian is a plus
- Excellent problem-solving abilities
- Strong initiative and enthusiasm
- Patient and attention to detail
- Self-motivated, strong work ethic, and ability to stay on top of a large number of priorities while under pressure to deliver.
- Effectively collaborate with other remote team members
- Excellent interpersonal skills to interact with a wide range of individuals from diverse backgrounds.
- Positive attitude and ability to provide and receive constructive criticism.

**How to submit your interest?**:
**Why being inclusive is important to us?**:
At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.

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