Customer Care Coordinator

6 months ago

Kingston, Canada JEFF BYRON PUMPS & WATER TREATMENT INC. Full time

We are an industry leader in providing residential and commercial water pumps and water treatment equipment solutions. Our company provides an essential, valuable, and responsive service delivered by our team of licenced water professionals to ensure our customers have safe and clean water.

**Responsibilities and Tasks**
- Booking, dispatching, and tracking service orders and managing customer worksheets. Invoice customers and receive payments using QuickBooks Online.
- Develop daily schedules for field service personnel, considering work order priorities, due dates, time required, location, skills required, workload and urgency.
- Distribute service orders to field service techs, and ensure accurate information is provided.
- Assist field personnel as needed. Look up customer history, directions etc.
- Provide support and backup for other administrative duties as requested.
- Utilize software to coordinate and track technicians to ensure route optimization.
- Maintain communication with customers regarding service times and updates.
- Review and confirm all service order details for accurate invoicing.
- Communicate work orders, messages, and information using phones, computers, or smart devices.
- Develop a deep understanding of all products the company installs and service and installation practices.

**Worker Requirements**
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Coordination - Adjusting actions in relation to others' actions.
- Keyboarding skills 40 wpm. Proficient texting skills.
- Excellent organizational and administrative skills. Attention to detail and time management skills.
- Ability to work independently and in a busy team environment.
- Customer Service - Knowledge of principles and processes for providing customer service.
- English Language - Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

**Worker Characteristics**
- Cooperation - Pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Communication is fun and easy for you, both verbally and written.
- Adept learner, committed to life-long learning.
- Proven ability to process high volumes of work with accuracy.
- Excellent critical thinking, analytical, and decision-making ability.
- Excellent ability to multitask, handle multiple priorities and meet deadlines.
- Builds relationships through trust, honesty, integrity, exceptional communication, and accountability.
- Dependability - The job requires being reliable, responsible, and dependable.

**Your Education and Experience**:

- Minimum one year of office administration experience.
- Minimum one year in a customer service role.
- Previous dispatch/scheduling experience in a comparable environment preferred.
- College diploma in a technical field, office administration or business administration is an asset

Please note:

- Rate of pay dependent on experience.

  • Care Coordinator

    2 days ago

    Kingston, Canada Home and Community Care Support Services South East Full time

    Company Bio Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks (or...

  • Care Coordinator

    6 months ago

    Kingston, Canada Home and Community Care Support Services South East Full time

    **Company Bio** Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks (or...

  • Care Coordinator

    7 months ago

    Kingston, Canada Home and Community Care Support Services South East Full time

    Company Bio Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks (or...

  • Care Coordinator

    7 months ago

    Kingston, Canada Home and Community Care Support Services South East Full time

    **Company Bio** Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks (or...

  • Client Care Coordinator

    7 months ago

    Kingston, Canada Quality Care Full time

    Work Schedule-Alternating 2 weeks on 2 weeks off, 2 weeks on 2 weeks off etc. Job Overview: We are seeking a detail-oriented and organized individual to join our team as a Client Coordinator. As a Client Coordinator, you will play a crucial role in providing administrative support and ensuring smooth operations within our company. This is an excellent...

  • Service Coordinator

    4 days ago

    Kingston, Canada Providence Care Full time

    Service Coordinator, Community Brain Injury Services (CBIS) **Full Time** **$74,353.50 - $87,477.00 Reference#: 22-551A** The Service Coordinator will facilitate linkages between and among institutional and community partners in KFLA, HPE or LLG with the intent of increasing the capacity of and access to services for individuals with Acquired Brain Injury...

  • Customer Service Coordinator

    7 months ago

    Kingston, Canada Eikon Device Inc. Full time

    **An exciting opportunity exists in Kingston for a Customer Service Coordinator with Eikon Device Inc.** Driven by popular lifestyle culture, Eikon Device Inc. has been developing and supplying many of the worlds premier tattoo artists with the highest quality of tattoo equipment and supplies for 29 years. As one of the largest providers of tattoo equipment...

  • Care Coordinator

    6 months ago

    Kingston, Canada Lifemark Health Group Full time

    **Customer Service Representative** - Kingston Blackburn & Taylor Kidd** **Full-Time** **Location: Kingston**, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in...

  • Care Coordinator

    2 months ago

    Kingston, Canada Ontario Health atHome Full time

    **Job Description**: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine...

  • Care Coordinator

    2 weeks ago

    Kingston, Canada Ontario Health atHome Full time

    Job Description: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine...

  • Care Coordinator

    2 months ago

    Kingston, Canada Ontario Health atHome Full time

    **Job Description**: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine...

  • Care Coordinator

    3 weeks ago

    Kingston, Canada Ontario Health atHome Full time

    Job Description: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine...

  • Care Coordinator

    3 weeks ago

    Kingston, Canada Ontario Health atHome Full time

    Job Description: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine...

  • Care Coordinator

    1 month ago

    Kingston, Canada Ontario Health atHome Full time

    **Job Description**: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine...

  • Care Coordinator

    2 months ago

    Kingston, Canada Ontario Health atHome Full time

    **Job Description**: Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine...

  • Inbound Customer Relations Associate

    7 months ago

    Kingston, Canada I-CARE CANADA Full time

    I-CARE CANADA is dedicated to fostering positive change in communities through compassionate initiatives that address critical social issues. Our mission is to uplift and empower individuals, providing essential support and resources to those in need. We are currently expanding our team and seeking a dedicated Inbound Customer Relations Associate to join us....

  • Attendant (Personal Support Worker) Attendance Care

    6 months ago

    Kingston, Canada Providence Care Full time

    **Job Code: 23-ATTENDANT** **Location**: Community Locations **Union**: LIUNA ACOP **Wage**: $20.44 - $20.91 **Posting Period: Posted Until Filled** The Attendant provides personal care and assistance to clients as required by the service plan and in a manner consistent with the Mission, Vision and Values of Providence Care Centre. Duties include but...

  • Care Coordinator

    2 weeks ago

    Kingston, Canada Ontario Health atHome Full time

    Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.As a Care Coordinator, you will assess and determine patient care needs and...

  • Care Coordinator

    4 weeks ago

    Kingston, Canada Ontario Health atHome Full time

    Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (RSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.As a Care Coordinator, you will assess and determine patient care needs and...

  • Customer Care Representative

    2 days ago

    Kingston, Canada Taylor AutoMall Full time

    Taylor AutoMall is growing and has an immediate opening for a full-time BDC Customer Care Representative. The Customer Care Representative’s primary function is to ensure that all customer inquiries are handled in the most friendly and efficient manner while booking appointments for the Service department. We are looking for an individual who is driven to...