Customer Care Representative

4 days ago


Kingston, Canada Taylor AutoMall Full time

Taylor AutoMall is growing and has an immediate opening for a full-time BDC Customer Care Representative. The Customer Care Representative’s primary function is to ensure that all customer inquiries are handled in the most friendly and efficient manner while booking appointments for the Service department. We are looking for an individual who is driven to succeed and works well in a fast environment. This position has an hourly base and monthly incentive bonuses.

Hours of work:
Monday - Friday: 8:00 am - 5:00 pm

Duties & Responsibilities:

- Retrieve customer information & maintain customer profiles with accurate contact information
- Make outbound calls according to daily targets
- Book appointments according to daily targets
- Manage large amounts of inbound calls
- Maintain a team orientated attitude
- Update department Manager with any customer feedback
- Provide nightly report log of calls and appointments
- Provide recommendations for necessary vehicle maintenance
- Exceptional customer service
- Variable duties could apply

Qualifications:

- Strong phone etiquette and excellent communication skills
- Prior dealership or BDC experience considered an asset
- Automotive knowledge considered an asset
- Ability to multi-task
- Ability to work efficiently in a fast-paced and high-pressure environment
- Organizational and problem-solving skills

Expected start date: As soon as possible.

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person



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