Implementation Coordinator

6 months ago

Toronto, Canada WELL Health Technologies Corp Full time

**Entity**:WELL Health Technologies Corp, WELL EMR Group

**Position**: Implementation Coordinator (Technical)

**Type**:Full Time Permanent

**Location**:Toronto, Ontario

**About the Company**:
**Position Summary**:
**What you will be doing**:

- Manage end-to-end implementation of EMR system for new clients, including planning, scheduling, and execution of all implementation activities including back-end technical tasks.
- Collaborate with internal teams to gather necessary information, documents, and resources for successful onboarding, including data migration projects.
- Plan, coordinate, and oversee the migration of client data, ensuring accuracy, security, and compliance with regulatory requirements.
- Conduct client orientation sessions, explaining processes, services, and addressing any questions or concerns related to data migration, with the support of a Data Analyst.
- Create and maintain detailed project plans, outlining tasks, timelines, and responsible parties for each client onboarding which may include a data migration.
- Monitor the progress of multiple onboardings and data migration projects simultaneously, identifying potential roadblocks and taking proactive measures to ensure on-time delivery.
- Coordinate with clients to collect required documentation and data, working closely to facilitate a smooth migration process.
- Handle escalated issues and client concerns related to onboarding or a data migration, demonstrating a calm and professional demeanor while working towards effective resolution.
- Conduct regular check-ins with clients to provide updates, gather feedback, and ensure satisfaction throughout the onboarding process and data migration.
- Maintain accurate and organized records of client interactions, onboarding status, data migration details, and communications.
- Collaborate with cross-functional teams to continuously improve the onboarding process and data migration procedures.
- Provide support to clients on utilizing their EMR and understanding the data migration process.
- Stay updated on industry trends, best practices, and regulatory changes related to client onboarding, data migration, and support.

**You have**:

- Bachelor's degree in business (management) or Computer Science preferred.
- Strong project management skills, with the ability to handle multiple tasks and prioritize effectively to ensure on-time delivery.
- Exceptional communication skills, both verbal and written, to convey complex information clearly and concisely.
- Proven ability to provide excellent client support and handle client escalations professionally.
- Strong technical skills, with the ability to handle software back-end tasks efficiently.
- Detail-oriented mindset with the ability to manage and track multiple concurrent onboardings and data migration projects with accuracy.
- Experience in managing data migration projects and ensuring data integrity would be an asset.
- Proficiency in project management tools and software.
- Ability to work collaboratively within a team and across departments to ensure successful onboarding and data migration outcomes.
- Strong problem-solving skills and the ability to identify issues and develop practical solutions.
- Excellent organizational skills, ensuring all required documentation, data, and tasks are properly managed and tracked.
- Prior experience in client support, project management, data migration, or onboarding roles.
- Ability to adapt to changing priorities and effectively manage time and resources.
- High level of professionalism and integrity when handling client interactions, sensitive information, and data migration.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success - this is the WELL Way

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

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