Implementation Manager

2 weeks ago

Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

About the Role

We are seeking a highly skilled Implementation Manager to join our team at Company 1 - The Manufacturers Life Insurance Company. As an Implementation Manager, you will play a critical role in supporting our distribution partners in the delivery of value-added benefits and superior service to Consultants and Plan Sponsors.

Key Responsibilities

  • Support Distribution partners in the acquisition of new business, including in finalist presentations and implementation/project meetings.
  • Primary contact for the client during new issue implementation and project phases, ensuring the needs, expectations, and timelines set out in the project are being met.
  • Coordinates and facilitates all client and internal project team meetings, including the maintaining of action items and meeting minutes.
  • Delegates, negotiates, and follows up on all implementation tasks with each of the internal areas that are involved.
  • Tracks and reports the status of each project and proactively escalates any significant barriers or issues to Senior management where necessary.

Requirements

  • Minimum five years of work experience in Group Benefits and/or account management.
  • Thorough knowledge of Group Benefits products and services.
  • Previous experience in a project management role/approach.
  • Proficiency in all Microsoft Office products.
  • Ability to influence decision-makers at all levels.

What We Offer

  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.

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