Customer Onboarding Specialist

2 months ago

Mississauga, Canada RhythmQ Full time

The Customer Onboarding Specialist owns and manages customer relationships from the point of sale through successful implementation. They support Sales in closing new accounts, and own current projects. Once implemented, they then transfer the customer relationship to a Customer Success Specialist after a successful onboarding.

**What you’ll be doing**:
**30% - Project Manage**
- As an RQ product and solution expert, you understand your customer’s requirements; you recommend options to create the best user experience for their users; and then setup the system that delivers beyond customer’s expectations
- Use your project management skills You’ll drive our new projects by capturing and implementing each customers specific requirements. They have go-live targets, and it’s your job to hit them

**30% - Set the Account up for Success**
- You’re a teacher. Train new clients on how to use their new software, and how to get the most value out of their investment.
- Capture and document each specific customers requirements and setup. It’s your job to set up the Customer Success Specialist to deliver value, so ensure they know what’s important to each customer, and what’s included in their individual setup

**30% - Build Your Network with the Sales Team**
- At RhythmQ, our Success Team is the most important group in growing our accounts. Work with your sales team to bring new clients onboard and play a key role in the sales process by sharing your expertise
- Provide software demos with your sales team that are tailored to each individual prospective customers’ needs. Bring your creativity here to set us apart
- Do such a good job that your customers want to refer more business to you. Work with your sales team to identify potential customers and network referrals to build our customer base

**10% - Learn and Grow**
- Leave things better than you found them. Schedule time in your calendar to challenge current processes and build new ones that bring value.
- Regularly meet with other members of the RQ team to keep abreast of current customers and their requests, and new product pipeline
- Develop yourself. Grab a book, watch a podcast, take a course - choose what area of your career you’d like to build and commit to it

**Success Metrics, and What We’ll Measure**:

- Hit Your Customers Target Dates
- deliver our product on time
- Make it simple for our customers and their users - enable the best user experience with our product and onboarding, and document setup for future support
- Build your territory - Contribute to building your territory customer base by getting referred to potential customers, and identify potential accounts in your network

**Job Type**: Full time

**Shift & Schedule**:

- Workday: 9:00 am - 5:00 pm
- After hours work may be expected to hit your customer targets

**Remuneration**:

- Salary (base): $50,000 - $60,000 per year
- Commission: Percent(%) of revenue from new assigned customer onboarding
- On-target: $55,000 - $66,000 (Salary, plus Commission paid on a quarterly basis - _uncapped_)
- Heath benefit account ($2,500)

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Tuition reimbursement

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Mississauga, ON L5C 4E5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer onboarding and project management: 1 year (preferred)

Work Location: Hybrid remote in Mississauga, ON L5C 4E5

  • Customer Onboarding Specialist

    3 days ago

    Mississauga, Canada RhythmQ Full time

    The Customer Onboarding Specialist owns and manages customer relationships from the point of sale through successful implementation. They support Sales in closing new accounts, and own current projects. Once implemented, they then transfer the customer relationship to a Customer Success Specialist after a successful onboarding. **What you’ll be...

  • Benefits and Onboarding Specialist

    1 month ago

    Mississauga, Canada Liftow Limited Full time

    Are you a recent HR graduate who is fluent in French and is excited about enhancing the employee experience? Do you want to make meaningful contributions to a dynamic HR team? Are you outgoing, approachable and have a strong sense for customer service? If you answered yes to the above, we would like to hear from you! **What we offer**: - Competitive...

  • Benefits and Onboarding Specialist

    5 days ago

    Mississauga, Canada Liftow Limited Full time

    Are you a recent HR graduate who is fluent in French and is excited about enhancing the employee experience? Do you want to make meaningful contributions to a dynamic HR team? Are you outgoing, approachable and have a strong sense for customer service? If you answered yes to the above, we would like to hear from you! **What we offer**: - Competitive...

  • Onboard Product Specialist

    1 month ago

    Mississauga, Canada Canada Jetlines Full time

    **Onboard Product Specialist - Canada Jetlines** **WHO IS CANADA JETLINES?** Canada Jetlines was created as a value-focused leisure airline, with the aim of providing travellers with more options to fly conveniently within Canada and to preferred sun-destinations. We strive to make air travel the best it can be for the best value possible. Our...

  • Bilingual Employment Onboarding Specialist

    5 days ago

    Mississauga, Canada ICON HR Consultants Canada dba Vendorpass Full time

    JOB SUMMARY: We are looking for someone to join our team who is fluent in both english and french and has fantastic customer service skills including but not limited to: Building Rapport, Conflict Resolution, De-escalations, and Explaining Difficult Concepts. Someone who can effectively explain our contracts process to consultants (Some with strong...

  • Talent Acquisition and Onboarding Specialist

    5 days ago

    Mississauga, Canada Boston Pizza Full time

    Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Serving more than 40 million guests annually, Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 380 restaurants in Canada and more than $1 billion in sales. Boston Pizza has for decades enjoyed a significant takeout...

  • Order Fulfillment Specialist

    2 months ago

    Mississauga, Canada Epiroc Customer Center Full time

    **Order Fulfillment Specialist - Mississauga, ON** **Order Fulfillment Specialist** The Order Fulfillment Specialist will be an official resource for the Canadian Order Fulfillment Team. This position will be responsible for Supply Chain related tasks such as open order reporting to customers, expediting where available and working with regional and global...

  • Customer Success Specialist

    2 weeks ago

    Mississauga, Canada Snaplii Full time

    **About Snaplii** The Digital Wallet Snaplii has architected a deep bond between Users and Merchants for more efficient communication. The value-added features include making payments with credit cards and exploring favourite merchants and cash-back cards along with the data-driven marketing solutions that allow us to deliver the best in-store and online...

  • Customer Success Specialist

    1 week ago

    Mississauga, Canada Snaplii Full time

    **About Snaplii** The Digital Wallet Snaplii has architected a deep bond between Users and Merchants for more efficient communication. The value-added features include making payments with credit cards and exploring favourite merchants and cash-back cards along with the data-driven marketing solutions that allow us to deliver the best in-store and online...

  • Product Specialist/onboarding Administrator

    1 month ago

    Mississauga, Canada BrokerPocket Inc Full time

    **Real Estate Product Onboarding Specialist** If you are a detailed oriented person that is a self starter, this opportunity may be right for you! **Monday - Friday 9:30am-6:00pm** **Salary**:$45,000-$50,000 + Share Bonuses **Support**: Handle all incoming Tickets via Zendesk, billing issues and special requests **Onboarding**: Platform demonstration to...

  • Order Fulfillment Specialist

    1 month ago

    Mississauga, Canada Epiroc Customer Center Full time

    The Order Fulfillment Specialist will be an official resource for the Canadian Order Fulfillment Team. This position will be responsible for Supply Chain related tasks such as open order reporting to customers, expediting where available and working with regional and global colleagues to resolve late orders and order issues. RESPONSIBILITIES: - Maintain...

  • Customer Service Specialist-retention

    3 days ago

    Mississauga, Canada ACHEV Full time

    **Summary** Achev **Customer Service Specialist-Retention **for Peel Employment Ontario will provide follow up activities and documentation for the Employment Services program. Reporting to the Employment Services Coordinator-Retention, the **Customer Service Specialist-Retention **will be responsible for contacting assigned clients, data entry, updating...

  • Customs Specialist

    3 weeks ago

    Mississauga, Canada Prestige World Full time

    Company Description Prestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to grow Role Description This is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing...

  • Customs Specialist

    3 weeks ago

    Mississauga, Canada Prestige World Full time

    Company Description Prestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to grow Role Description This is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing...

  • Customs Specialist

    3 weeks ago

    Mississauga, Canada Prestige World Full time

    Company DescriptionPrestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to growRole Description This is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing...

  • Customer Success Specialist

    3 days ago

    Mississauga, Canada RhythmQ Full time

    The Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. They are the primary contact for customers, they understand customer success criteria, address questions, resolve issues and over time serve as a trusted RQ product advisor to help each...

  • Customs Specialist

    3 weeks ago

    Mississauga, Canada Prestige World Full time

    Company Description Prestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to grow Role Description This is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing...

  • Customs Specialist

    3 weeks ago

    Mississauga, Canada Prestige World Full time

    Company DescriptionPrestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to growRole DescriptionThis is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing import/export...

  • Customs Specialist

    3 weeks ago

    Mississauga, Canada Prestige World Full time

    Company DescriptionPrestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to growRole DescriptionThis is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing import/export...

  • Customs Specialist

    3 weeks ago

    Mississauga, Canada Prestige World Full time

    Company DescriptionPrestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to growRole DescriptionThis is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing import/export...