Customer Service Specialist-retention

6 days ago

Mississauga, Canada ACHEV Full time

**Summary**

Achev **Customer Service Specialist-Retention **for Peel Employment Ontario will provide follow up activities and documentation for the Employment Services program. Reporting to the Employment Services Coordinator-Retention, the **Customer Service Specialist-Retention **will be responsible for contacting assigned clients, data entry, updating notes, collecting and processing documentation as required by the program. At this time, this is a Work from Home opportunity with flexibility required to attend work in office as required by the program. Hours of work will be 11 am-7pm M-F (Training/onboarding will be in person, on-site 8:30-4:30pm for 2-3 weeks)

**DUTIES & RESPONSIBILITIES**:
**Duties & Responsibilities**:

- Enthusiastically engage with clients using Customer Service Principles to achieve performance-based funding and program targets and established reporting

deadlines
- Quickly assess clients needs and regularly discuss clients process and status with retention coordinator and colleagues for additional support and referrals as

needed
- Utilize the client/data management system for tracking clients scheduled check points activities including entering case notes, collecting and verifying

documentation for claim submission
- Collect, review, data entry and evaluate client information and service information with reference to Service Delivery Guidelines
- Assist with quality control of client files by verifying accuracy of data entered and notifying coordinator of discrepancies/concerns
- Update client tracker and initiate incentives, provide statistical reporting
- Complete file closures data entry requirement on approval
- Provide support and appropriate referrals to clients who identify as needing additional job retention coaching support
- Inform clients of the online tools and resources available to support work sustainability
- Provide general information and resources on job search strategies, workplace expectations, improve integration and any changes in a workplace setting
- Perform additional duties as assigned

**QUALIFICATIONS**:

- Some post-secondary education or additional training is preferred or demonstrated skills and experience
- Minimum 2+ years of customer service and data entry experience in a fast-paced professional environment handling multiple priorities
- Demonstrated ability to work with marginalized/diverse groups including: barriered youth, newcomer, aboriginal persons, persons with disabilities, persons with mental health and addictions issues
- Excellent technology skills (MS Office Suite, DocuSign, Adobe Acrobat,, etc.), experience using client/customer databases and aptitude to learn new technologies autonomously
- Excellent communication skills, both verbal and written
- Ability to follow guidelines and procedures for standardized outputs
- Proven ability to act professionally and maintain confidentiality, ensuring sensitivity to the needs and interests of project stakeholders
- Proven organizational skills coupled with the ability to handle multiple tasks, meet deadlines, and report on the status of work when requested
- Not-for-profit or settlement sector experience an asset

  • Customer Retention Specialist

    7 days ago

    Mississauga, Ontario, Canada LUS Brands Full time

    The RoleWe're seeking a highly skilled Email Marketing Specialist to join our team at LUS Brands. As a key member of our marketing department, you'll be responsible for developing and executing email and SMS campaigns that drive customer engagement and retention.You'll work closely with the team to identify opportunities for growth and improvement,...

  • Sussex es

    4 weeks ago

    Mississauga, Canada Achēv Full time

    At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto...

  • Sussex es

    3 days ago

    Mississauga, Canada Achēv Full time

    At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto...

  • Retention Specialist

    2 weeks ago

    Mississauga, Canada OSL Retail Services Corporation Full time

    It's an exciting time to be at OSL Retail Services, working for a people focused company that's at the top of its game. The momentum we've generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new...

  • Retention Specialist

    5 days ago

    Mississauga, Ontario, Canada OSL Retail Services Corporation Full time

    It's an exciting time to be at OSL Retail Services, working for a people focused company that's at the top of its game. The momentum we've generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new...

  • Retention Specialist

    3 days ago

    Mississauga, Ontario, Canada OSLRS Full time

    OverviewIt's an exciting time to be at OSL Retail Services, working for a people-focused company that's at the top of its game. The momentum we've generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...

  • Mortgage Retention Specialist

    2 weeks ago

    Mississauga, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Customer Retention Marketing Specialist

    7 days ago

    Mississauga, Ontario, Canada LUS Brands Remote Work Freelance Full time

    Job Description:At LUS Brands, we're on a mission to help people love and accept themselves. As our Email Marketing Specialist, you'll play a crucial role in achieving this goal by owning our email and SMS campaigns.**Your Key Responsibilities:**Plan, execute, and refine lifecycle marketing strategies to drive performance across key channels.Develop customer...

  • Mortgage Retention Specialist

    3 weeks ago

    Mississauga, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not. Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online. That’s...

  • Mortgage Retention Specialist

    4 days ago

    Mississauga, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Retention Specialist

    4 weeks ago

    Mississauga, Ontario, Canada OSLRS Full time

    OverviewOSL Retail Services is a people-focused company that's at the top of its game. With our commitments to client customers, innovation, business results, and an entrepreneurial spirit, we've generated momentum in recent years. This energy, enthusiasm, and engagement among our employees are pushing us to new heights.The Company:Established in 2012 in...

  • Retention Manager

    2 weeks ago

    Mississauga, Canada Knowledge First Financial Full time

    **Retention Manager** **Plan administration & Contact centers** At Knowledge First Financial (KFF), we’re on a journey to create an entirely new student experience. One that is built on instilling confidence in students around the paths they are choosing and their ability and agency to achieve their goals for the future. As enablers and orchestrators of...

  • Marketing Retention Specialist

    4 days ago

    Mississauga, Ontario, Canada LUS Brands Full time

    About the Role:The Retention Marketing Specialist role is perfect for someone who thrives in both high-level planning and day-to-day execution. You will be responsible for managing email and SMS campaigns, owning our email/SMS calendar and creative briefing process for campaign materials, and collaborating across marketing channels to leverage content,...

  • Employment Consultant

    5 days ago

    Mississauga, Canada WCG Services Full time

    **Program**: Employment Ontario **Location**:Mississauga **Who we’re looking for**: **Employment Consultant - Retention Specialist** Like WCG, you believe in the power of work to transform lives. As Employment Consultant -Retention Specialist, you’ll be responsible to provide a solution focused approach to assisting clients find and maintain...

  • Retention Marketing Specialist

    7 days ago

    Mississauga, Ontario, Canada LUS Brands Full time

    We are seeking a highly motivated and experienced Retention Marketing Manager to join our team at LUS Brands. As a key member of our marketing team, you will be responsible for driving customer engagement and retention through innovative marketing strategies.Key ResponsibilitiesDevelop and execute retention marketing strategies that drive customer engagement...

  • Lease Retention Specialist

    5 days ago

    Mississauga, Canada Lithia Motors, Inc. Full time

    Lease Retention Specialist Pfaff BMW Mississauga ON L4W 5K3 Who We Are At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell,...

  • Career Specialist Retention 2

    3 weeks ago

    Mississauga, Canada Achev Full time

    At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto...

  • Retention Marketing Strategy Lead

    7 days ago

    Mississauga, Ontario, Canada LUS Brands Remote Work Freelance Full time

    Marketing Magic Happens Here:We're LUS Brands, a Toronto-based DTC hair care brand dedicated to helping people love and accept themselves. As our Email Marketing Specialist, you'll be part of a dynamic team that's passionate about creating engaging experiences for our customers.**Your Mission:**Owning our email and SMS campaigns to drive customer engagement...

  • Customer Retention Marketing Lead

    7 days ago

    Mississauga, Ontario, Canada LUS Brands Full time

    At LUS Brands, we are committed to helping our customers love and accept themselves. As the Retention Marketing Manager, you will be at the forefront of driving meaningful connections with our customers.Job DescriptionReporting directly to the VP of Growth Marketing, you will own a core current revenue-driving channel for us (Email) while working on...

  • Customer Retention Marketing Manager

    4 weeks ago

    Mississauga, Ontario, Canada LUS Brands Full time

    Company Overview LUS Brands ("Love Ur Self") is a profitable, digitally native hair care brand that's backed by Y Combinator, Sound Ventures, Comcast and other notable VCs and angel investors. Since launching in 2017, we have shipped over 6 million bottles of our innovative hair care products to consumers with curly hair worldwide and earned 50K+ 5-star...