Customer Service Representative
6 months ago
In this role you will have the opportunity to work with varied and interesting products in interior wall finishes. You will be required to acquire a strong knowledge of our products and stay current. You will provide sales support to our outside team and process orders and credit adjustments while also interfacing with suppliers and customers to provide information on the status of orders. This job also requires a high degree of mobility and dexterity. Service showroom customers as required.
**Responsibilities & Key Tasks**:
- Process orders accurately and within time constraints
- Process changes to orders as requested by customers
- Coordinate with the sales team to ensure accuracy of orders placed
- Provide customers with pricing, product availability information, order status information
- Make recommendations to improve department operations and policies
- Interface with various departments to facilitate meeting customers' service requirements
- Work with various suppliers to facilitate delivery of orders to meet customer expectations
- Serve showroom customers as required
- Process returns from customers and return them to suppliers
- Perform receiving and shipping activities as required
- Coordinate with AR/Credit department to ensure orders are processed in a timely fashion and payments processed as required.
**Qualifications**:
High degree of organizational skills and ability to multitask
Ability to organize
Ability to cope with stress
Ability to work in a fast paced environment
Ability to lift 40 lbs and negotiate ladders
Ability to move quickly
Interpersonal skills
Can work in a team environment
Knowledge of order management process
Excellent written and verbal communication skills
Knowledge of shipping and receiving
Schedule:
- Monday to Friday
Work Location: In person
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