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Bilingual (French) Insurance Claims Specialist
3 months ago
**About Canadian Dealer Lease Services Inc.**
Canadian Dealer Lease Services Inc. (CDLSI) is a leading provider of white-label and branded leasing solutions to the automotive industry. With a rapidly-growing portfolio based on industry-leading partnerships, CDLSI offers leasing solutions across Canada.
CDLSI develops, launches, and operates white-label leasing solutions for the retail automotive industry across Canada. We deliver integrated leasing solutions for our clients, with outstanding customer service, all the way through to effective end-of-term management and remarketing. We develop tailored programs which respond to our clients’ individual needs - allowing them to build business volume and strengthen customer relationships while we deliver robust and scalable leasing programs.
We focus on driving successful relationships for our clients, lessees and our team
**Responsibilities**:
- Reviews initial claims report to determine type of claim, insurer, and filing process according to insurer requirements;
- Negotiates losses with insurance for settlement;
- Works interactively with insurance adjusters;
- Discusses claims with customers;
- Collaborates with the Accounting Department;
- Follows up with settlement cheques;
- Prepares applicable paperwork relating to claim;
- Other duties as assigned.
**Qualifications**:
- Must be bilingual in French and English - both verbal and written
- Proficient with Microsoft Office (Word, Excel and Outlook)
- Attention to detail
- Ability to plan, organize and multi-task
- Understanding of leasing/financing
- 1+ years customer service experience
- 1+ years working in leasing/ financing
- Ability to find a solution for or to deal proactively with work-related problems
- Able to work independently
- Critical thinking
- Excellent active listening, negotiation, and presentation skills
- Able to deal with confrontation in a professional manner
- Excellent verbal and written communication skills
- Ability to complete assigned tasks under stressful situations
- College or university degree preferred
- Experience working in insurance claims is an asset
