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Bilingual Claims Support Specialist
5 months ago
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
KEY OBJECTIVE:
The Bilingual Claim Support Specialist will provide support and administrative assistance to the Claims Department. Contact is with both internal and external stakeholders, primarily with adjusters, brokers, insureds, and vendors.
MAJOR RESPONSIBILITIES:
- Providing initial guidance on new claims process and communicating to insureds expectations and future steps to be taken, as well as sending out acknowledgment letters.
- Assigning files based on severity and maintaining an assignment log.
- Acting as SME and main point of contact in managing the relationship with our offshore support team, Genpact, on a day-to-day basis.
- Providing claims updates on behalf of the department to underwriters, brokers, insureds, and vendors.
- Responding to daily task assignments from adjusters within the larger Claims Department to complete various administrative tasks, as assigned.
- Assisting with the auto theft salvage process.
- Acting as liaison and first point of contact for auditors.
- Auditing daily financial processing results from each claim discipline to ensure claim files are properly documented and payments are in line with Chubb’s best practices.
- Manually entering and verifying banking information received from insureds and claimants.
- Reviewing current processes for control/optimization opportunities
- Other tasks as assigned.
Chubb est un chef de file mondial dans le domaine de l’assurance. Présente dans 54 pays, Chubb offre des assurances de dommages personnelles et commerciales, des assurances accident-maladie complémentaires pour les particuliers, ainsi que de la réassurance et de l’assurance vie à une grande variété de clients. Notre compagnie se distingue grâce à un large éventail de produits et services, une vaste capacité de distribution, une santé financière exceptionnelle, son excellence en souscription, une expertise supérieure en matière de traitement des sinistres, en plus de sa présence locale à travers le monde.
OBJECTIFS PRINCIPAUX:
L’adjoint(e) aux sinistres fournira un soutien et une assistance administrative au service des sinistres. Il/elle communiquera avec les parties intéressées à l’interne et à l’externe, principalement les experts en sinistres, les courtiers, les assurés et les fournisseurs.
RESPONSABILITÉS PRINCIPALES:
- Répondre aux appels téléphoniques, aux courriels et aux courriers physiques reçus par le Centre de traitement des réclamations, ce qui comprend les demandes de renseignements généraux, le traitement de nouvelles réclamations et la prise de décisions selon l’autorité conférée;
- Donner des directives initiales concernant le processus de déclaration d’un nouveau sinistre, expliquer les attentes et les prochaines étapes aux assurés et envoyer les lettres d’accusé de réception;
- Attribuer les dossiers en fonction de leur gravité et garder à jour un journal des attributions;
- Agir à titre d’expert technique et de point de liaison principal dans la gestion au quotidien de la relation avec équipe d’assistance à l’étranger, Genpact;
- Au nom du Service des sinistres, informer les souscripteurs, courtiers, assurés et fournisseurs de l’avancement des dossiers de réclamation;
- Répondre aux affectations de tâches quotidiennes des experts en sinistres au sein du Service des sinistres élargi et effectuer diverses tâches administrative;
- Gérer le processus de récupération des véhicules volés;
- Assurer la liaison avec les auditeurs et être leur premier point de contact;
- Vérifier les résultats du traitement financier quotidien de chaque volet de réclamation pour s’assurer que les dossiers de réclamation sont correctement documentés et que les paiements sont conformes aux meilleures pratiques de Chubb;
- Saisie et vérification manuelles des renseignements bancaires reçus des assurés et des demandeurs;
- Tâches connexes, telles qu’attribuées.
- Bilingualism required (French and English). Bilingualism in French and English is necessary to ensure effective communication with all stakeholders of the Chubb company.
- Completion of post-secondary university or college program and/or equivalent experience required.
- Strong written and verbal communication skills; fluency in both English and French is an asset.
- Exceptional customer service and interpersonal skills.
- Proven ability to take initiative in solving problems independently.
- Excellent organizational and time managemen
