Manager, Student Success Advising

3 weeks ago

Kitchener, Canada Conestoga College Full time

**Requisition Details**:

- **Job Title**:Manager, Student Success Advising (2 Vacancies)**:

- **Requisition #**:23-1105**:

- **Campus**: Doon
- **Department**: Student Success & Retention
- **Payband**: 11
- **Payband Range**: $94,113.00 - $117,641.00
- **Hours/Week**: 37.5
- **Posting Date**: Friday, March 15, 2024
- **Closing Date**: Sunday, March 31, 2024 at 11:59 PM EST
- **Vacancy Type**: Administration - Full-time

Two Administrative Full-time Conversion Positions

The Manager of Student Success and Retention plays a pivotal role within the Student Advising, Accessibility & Testing Management team. The incumbent is responsible for the leadership of approximately half of the Student Success Advising (SSA) team, which is the centralized team of support staff connected to program areas and Schools across the College. With an inclusive and student-centered philosophy, the Manager collaborates closely with academic teams to ensure the overall success of the SSA service and alignment of resources with student needs, goals, and outcomes. In addition, the Manager provides leadership and shares accountability for the College retention strategy, specifically in the role of the SSA within that strategy as well as overall Student Success initiatives to support early intervention, retention, and ultimately student success.

**Responsibilities**:
**Retention & Student Success**
- Stays apprised of current trends and research on academic/success advising and retention strategies and uses that knowledge to guide advising and retention strategies.
- Identifies and leads new program and service development strategies
- Collaborates with Executive Deans, Chairs, Office of Institutional Research and Planning, and the Registrar, to develop and monitor student success and retention plans and supporting activities
- Develops, monitors, and reports on student success strategies
- Oversees project-based student success and retention planning activities
- Provides guidance on the effective use of technology to drive improvement
- Initiates research independently and in conjunction with campus partners to support ongoing innovation in student retention and persistence
- Implements innovative ways to leverage technology to support early intervention and success
- Liaises with the Product Manager (Student Affairs) regarding software opportunities and integrations
- Chairs a student advising Community of Practice on topics of strategic importance to the department

**Quality & Operations**
- Ensures that the services, programs, and initiatives within the portfolio are student-centered with an integrated/cross-functional approach to problem-solving and, ultimately supporting an exceptional student experience
- Develops strategies to research, understand, and respond to the continuously evolving needs of Conestoga’s diverse student population with special attention to supporting students from equity-deserving groups
- Provides leadership for the development, implementation, and continuous improvement of quality processes for SSA’s and retention strategies, including information and workflow processes, data management analysis, and reporting utilizing appropriate software and tools
- Works with the Student Success Management team and academic colleagues to ensure services are responsive and proactive in timing and delivery, and financial and human resources are allocated strategically
- Seeks out process improvements, automation, and efficiencies, and contributes to the ongoing documentation of all quality processes and activity cycles
- Provides regular reporting on trend analysis and statistical summaries to monitor performance through appropriate metrics dashboards and delivers regular updates for improvements
- Plays an active role in the planning, development, and ongoing quality assurance of the software/student portal in its capacity as a case management tool, student access tool, and data gathering/early intervention tool
- Gathers and analyzes data used for annual reports, funding provided by the government, and strategic planning

**Human Resources**
- Maintains a high level of staff performance through effective recruitment, selection, development, and evaluation of Full-time and Part-time staff
- Responsible for supporting departmental effectiveness by providing leadership to the SSA’s
- Schedules services in collaboration with Campus Managers and academic colleagues to ensure access to service remotely and at all campus locations
- Nurtures a positive and collaborative work environment where team members work cross-functionally to achieve common goals
- Monitors compliance with service model standards and operations (e.g., wait times, modalities, session limits, triage), and provides direction as needed
- Ensures staff are provided with ongoing team and individualized professional development to ensure employees are confident, high-performing, and successful
- Monitors workload distribution and manages assignmen

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