Customer Success Manager
3 weeks ago
Full Time] Customer Success Manager at PiinPoint (United States) | BEAMSTART Jobs Customer Success Manager
Full Time
Remote Work
We are looking for a confident, professional, and hard-working individual with sound business acumen to join our team as the Customer Success Manager. Reporting to the Vice President of Customer Experience at PiinPoint, you will support the lifecycle management practice for our Customer Success program, by developing long term relationships with select clients, being their PiinPoint subject matter expert, ensuring satisfaction and retention, offering training and support, identifying additional revenue opportunities and developing best-practice educational materials. You will work with some of the largest retailers in the world to help solve some of the most pressing questions in retail real estate.
In this position, you’ll play an instrumental role in supporting hundreds of retail real estate professionals use location intelligence for their decision making. If you’re looking for an incredible opportunity to learn, grow, and develop the building blocks for a career in Customer Experience and beyond, we’d love to talk to you.
As a Customer Success Manager, you are a trusted advisor and ally for the client, providing coaching on the PiinPoint application, becoming curious about their workflow and unique challenges, and communicating changes and updates about the product to each user. By collaborating with users and working alongside their expansion, you are excited by turning customers into a network of champions, focusing on their engagement and PiinPoint’s corresponding revenue goals. You will develop strong customer relationships, and constantly offer the voice of the customer internally at PiinPoint for sales, marketing, and product objectives.
The Customer Success Manager’s key accountability is to maintain high customer and net revenue retention. Build and execute on customer success roadmaps to ensure client satisfaction and loyalty.
Proactively identify client risk factors and develop strategies to mitigate them
Identify opportunities to expand existing customer accounts
3+ Years of experience in customer success, sales, customer service or equivalent, preferably working with B2B SaaS technology
~ you're both confident and empathetic and can engage customers over the phone, by video and in person
~ Service-oriented attitude towards customers
~ Highly organized with excellent time-management skills to balance scheduled and reactive work
~ Strong copywriting skills with proven experience writing for email and the web
~ com, Mixpanel, Vitally, Github, Figma, Salesforce, Gong
~ An interest in B2B software, and an ability to quickly learn how our platform and industry work
~ College diploma or equivalent relevant work experience
Working knowledge of the fundamentals of Customer Success in a B2B contextProfessional working knowledge of French
Account Management and Growth
Supporting clients throughout the lifecycle from onboarding and initial training to account renewal and upsell identification, thereby delivering a superior customer experience with PiinPoint
Developing and fostering strong customer relationships through regular communication via email, telephone, intercom (in-app support) and video conferencing
Proactively measuring and tracking customer/account product usage to identify emerging needs for PiinPoint product upgrades/upsells
Keeping customer accounts engaged with product upgrades and changes and where they can help the customer achieve their goals
Developing a network of champions and advocates via education, coaching, and influencing skills, becoming a trusted advisor to our customers.
Identifying opportunities to optimize Customer Success program and processes
Developing an intimate understanding of our customers’ businesses to help inform the development of our product roadmap
Education, Training, and Facilitation
Using sales collateral and creative assets in a targeted fashion to promote account expansion (i.e. case studies, whitepapers, videos, presentations etc.) - Advise Marketing and Sales on refinements and improvements to the company’s positioning, messaging and overall marketing effectiveness
Identifying opportunities for Marketing to collaborate with customers on marketing material development
Supporting the development of content for product adoption through newsletters, in-app updates, and webinar facilitation
What you can expect at PiinPointYou will work with all aspects of the business (sales / marketing / product / data science / software development) in an innovative and rapidly growing company. We offer a competitive salary and a team willing to support your career development. Our team hosts monthly social events (both remotely or in person), and there are flexible work hours and the option to work remotely.
More Full Time Jobs
Growth Marketer and Marketing Operations Manager (remote or on-site in SF; Full Time
$Full Time
$Full Time
$Executive Assistant to Co-Founder & CTO
Full Time
$Full Time
$BEAMSTART brings you the latest news, databases, and jobs from all around the world on startups, technology, and business. Stay updated with industry news, plug-in to exciting community events, and discover incredible career opportunities with the world's most innovative companies.
Full Time
Part Time
Contract
Internship
News
Database
-
Customer Success Manager
2 days ago
Kitchener, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...
-
Customer Success Manager
3 days ago
Kitchener, Canada SkyWatch Full time**Customer Success Manager** **Revenue | NA Based| Full-time** **Descripti** **on**- **Our Products**Today, satellite imagery is expensive and difficult for customers to access and manage. SkyWatch addresses these challenges through a multi-product strategy focused on both the supply and demand sides of the ecosystem.- ** TerraStream**, a data...
-
Customer Success Manager
2 weeks ago
Kitchener, Canada DOZR Full timeDOZR is a marketplace for the online rental of heavy equipment. Our platform helps contractors of all sizes find the equipment rentals they need anywhere, anytime, and instantly compare prices from thousands of equipment suppliers across North America (including peer-to-peer equipment sharing). Founded by experienced construction veterans, DOZR is disrupting...
-
Customer Success Manager
6 days ago
Kitchener, Canada DOZR Full timeDOZR is a marketplace for the online rental of heavy equipment. Our platform helps contractors of all sizes find the equipment rentals they need anywhere, anytime, and instantly compare prices from thousands of equipment suppliers across North America (including peer-to-peer equipment sharing). Founded by experienced construction veterans, DOZR is disrupting...
-
Customer Success Manager
2 weeks ago
Kitchener, Canada Dabadu Full timeDo you love helping customers? Do you thrive in chaotic, driven, and fast-paced environments? Do you want to make a major impact at a high-growth startup? As the Customer Success Manager at Dabadu, you’ll represent the customer's opinion to our product team and play a key role in executing our best-in-class customer service. Alongside your team, you will...
-
Customer Success Specialist
3 weeks ago
Kitchener, ON, Canada D2L Full timeGeneral Description: Every day, our software is used by millions of people around the world, and we are looking for individuals who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the...
-
Enterprise Customer Success Manager
1 month ago
Kitchener, Canada Acceldata Full time**About Us** Acceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products. Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as...
-
Enterprise Customer Success Manager
3 weeks ago
Kitchener, Canada Acceldata Inc Full timeAbout UsAcceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products.Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as AI, LLMs,...
-
Enterprise Customer Success Manager
3 weeks ago
Kitchener, Canada Acceldata Inc Full timeAbout UsAcceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products.Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as AI, LLMs,...
-
Enterprise Customer Success Manager
3 weeks ago
Kitchener, Canada Acceldata Inc Full timeAbout UsAcceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products.Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as AI, LLMs,...
-
Enterprise Customer Success Manager
1 week ago
Kitchener, Canada Acceldata Inc Full timeAbout UsAcceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products.Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as AI, LLMs,...
-
Enterprise Customer Success Manager
1 week ago
Kitchener, Canada Acceldata Inc Full timeAbout UsAcceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products.Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as AI, LLMs,...
-
Customer Success Manager, Smb
1 day ago
Kitchener, Canada Dialpad Inc. Full time**Work beautifully** Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry's most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world's most advanced AI Contact Center—Dialpad is completely transforming how the world works...
-
Customer Success Manager
3 weeks ago
Toronto, ON, Canada Messagepoint Full timeAbout Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX teams...
-
Customer Success Manager
7 days ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
-
Customer Success Manager
1 week ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
-
Customer Success Manager
3 weeks ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
-
Customer Success Manager
3 weeks ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
-
Customer Success Manager
1 week ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
-
Customer Success Manager
2 weeks ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
