Manager Accessory Programs

6 months ago

Delta, Canada MTU Maintenance Canada Ltd Full time

MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Quality, efficiency and innovation are our strengths. You, too, can become part of our dedicated team in **Delta, BC** as

**Manager Accessory Programs**

**Code**:MCVA / 23235**

**Salary**:$108,000 - $135,000 per year**

The Manager Accessory Programs is the leader responsible to ensure that the customer service team. They have the tools, knowledge and processes to execute best in class customer service. The team is the technical and commercial interface between the company and the customer. The Manager Accessory Programs will be responsible for the professional management and support of its customers and contracts and core KPIs externally to the customer and internally to MTU.

Typical duties include representing the customer effectively within MTU, by building and leading a team to drive the customer’s requirements through the organization on time, on budget, on quality, ensuring and improving our customer’s satisfaction while maintaining optimum results for MTU-C and its customers. The Manager Accessory Programs must also have experience in process implementation and transformation/change management. They must also be fluent with current technology and experience with Tableau.

**Your Tasks**:
**Sales Oriented**:

- Support sales activities with existing and new customers, involvement in proposals and contracts for new customers.
- Manage customer orders and contracts as well as ensure profit and loss analysis.
- Support customer program reviews

**Shop Visit Related**:

- Ensure each shop visit follows the shop visit execution process, technical requirements outlined in the Component Maintenance Manual (CMM), commercially and meets the company’s financial goals

**Contract Related**:

- Monitor all key KPIs and Program health: TAT, budgets/costs, customer satisfaction, quality in accordance with contractual arrangements, customer requirements and MTU requirements.
- Ensure optimized contract management and post shop visit analysis
- Optimize the financial result in accordance to MTU guidelines.
- Responsible for coordination of on-call service and AOG support.
- Initiate customer complaint management and voice of the customer actions as required
- Ensure that after each shop visit the organization evaluates the activities and processes with a focus for continuous improvement
- Ensure that effective customer set-up is achieved and that the customer requirements and budgets are effectively communicated to Operations and implemented prior to the shop visit.
- Build both strong internal and external customer relationships based on trust and reliability

**Our Requirements**:

- Bachelor/University degree in a Business related area and 5-7 years of experience in customer support, preferable in an aviation environment with some financial background/experience
- or >6 years equivalent education with technical background and customer support, preferable in a aviation environment
- Advanced knowledge of MS Office Word, Excel, Power Point
- Intermediate knowledge of SAP or similar ERP system in Customer Support specific functions/transactions is preferred

**The Perks (The Good Stuff)**:

- We offer great benefits from your first day (no waiting period)
- 100% match company pension
- Employee and Family Assistance Program
- Life Insurance
- Vision Care and Rx Safety Vision Program
- Free On-site Parking
- Extended Medical and Dental Programs starting the 4th month
- Disability Insurance starting the 4th month

Apply

  • Project Manager

    1 month ago

    Delta, Canada MTU Maintenance Canada Ltd Full time

    MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Quality, efficiency and innovation are our strengths. You, too, can become part of our dedicated team in **Delta, BC** as **Project Manager (12 Month Contract)** **Code**:MMAP...

  • Program Manager

    7 months ago

    Delta, Canada SGK Full time

    ***: The Program Manager will work directly with customers in the fuel cell industry. They will be directly responsible for overseeing the development and installation of manufacturing industrial equipment used to produce fuel cell components such as plates, electrodes, and stack hardware. They will be developing product and equipment specifications,...

  • Retail Store Manager

    6 months ago

    Delta, Canada Skechers Full time

    Company Description Headquartered in Southern California, Skechers has spent nearly 30 years helping men, women and kids everywhere look and feel good. Developing comfort technologies is at the foundation of all that we do—delivering stylish, innovative, and quality products at a reasonable price. From our diverse footwear offering to a growing range of...

  • Program Manager

    7 months ago

    Delta, Canada eVoque Event Management Full time

    **Job description** We invite you to join us and bring your unique vision and planning style to our collaborative team. At eVoque event management we specialize in customized planning for a variety of event styles with a main focus in corporate and association conference planning. Responsibilities will include start to finish project management and...

  • Program Manager, Defense

    7 months ago

    Delta, Canada Latecoere Aerostructures Canada (Avcorp Industries) Full time

    **Job description** **As an international "Tier 1" partner of the world's major aircraft manufacturers (Airbus, Boeing, Bombardier, Dassault, Embraer, Lockheed Martin ), Latecoere serves aerospace with innovative solutions for a sustainable world**. The Group is active in all segments of the aerospace industry (commercial, regional, business and military...

  • Program Manager

    7 months ago

    Delta, Canada QM Environmental Full time

    QM Environmental is one of Canada’s largest full-service national decommissioning and environmental remediation firms. Always committed to health, safety and environment; QM has been experiencing a consistent growth in the last years and we would like to invite you to be part of this team. We offer exciting career growth, professional development, and a...

  • Emergency Management Program Coordinator

    3 months ago

    Delta, Canada Delta Police Department Full time

    **Emergency Management Program Coordinator**: **Delta Police Department - Civilian** **Delta, British Columbia, Canada** *** **Department**:DPD Administration - Planning & Development **Employment Group**: Exempt **Job ID**:CE24-26 **Hours of Work**: 35 hrs **Pay Rates**: $77,768 to $92,727 (2024 Rates) **OVERVIEW** The Emergency Management Program...

  • Contract Support Administrator

    7 months ago

    Delta, Canada MTU Maintenance Canada Ltd Full time

    MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Quality, efficiency and innovation are our strengths. You, too, can become part of our dedicated team in **Delta, BC** as Contract Support Administrator*** **Code**:MVCS /...

  • Supply Chain Manager

    2 weeks ago

    Delta, Canada MTU Maintenance Canada Ltd Full time

    MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Quality, efficiency and innovation are our strengths. You, too, can become part of our dedicated team in **Delta, BC** as Supply Chain Manager** **Code**:MMSA /...

  • Retail Product Specialist

    6 months ago

    Delta, Canada Skechers Full time

    **Company Description** Headquartered in Southern California, Skechers has spent nearly 30 years helping men, women and kids everywhere look and feel good. Developing comfort technologies is at the foundation of all that we do—delivering stylish, innovative, and quality products at a reasonable price. From our diverse footwear offering to a growing range...

  • Aircraft Component Specialist

    1 month ago

    Delta, British Columbia, Canada MTU Maintenance Canada Ltd Full time

    We are seeking a skilled Aircraft Component Specialist to join our team at MTU Maintenance Canada Ltd in Delta, BC. The successful candidate will be responsible for carrying out disassembly, assembly, inspection and test stand work on aeronautical components/accessories.About the RoleIn this role, you will implement work plans by following instructions from...

  • Program Coordinator

    2 months ago

    Delta, British Columbia, Canada beBee Professionals Full time $75,000 - $95,000

    beBee Professionals is seeking a Program Coordinator to oversee projects from conception to completion in Delta Canada. The ideal candidate will have a strong background in project management and be able to effectively coordinate and manage project resources.Key Responsibilities:Develop and implement project plans and timelines.Coordinate and manage project...

  • Program Coordinator

    3 months ago

    Delta, Canada Progressive Intercultural Community Services Society Full time

    **Job Title: Program Coordinator** **Location: Delta PICS** **Hours: 35 hours/per week** **Program: Immigrant Women Trades Apprenticeship (IWTA) Program** **Reports to: Program Manager** **Wage range: $29 - $30 per hour** **Project Overview**: The Immigrant Women Trades Apprenticeship (IWTA) Project has been designed by PICS and its partners to meet...

  • Component Technician

    2 months ago

    Delta, British Columbia, Canada MTU Maintenance Canada Ltd Full time

    About the RoleWe are seeking a highly skilled Component Mechanic to join our dedicated team at MTU Maintenance Canada Ltd. In this role, you will be responsible for carrying out disassembly, assembly, inspection, and test stand work on aeronautical components and accessories. Your expertise will be essential in ensuring the quality and efficiency of our...

  • Manager, Clinical Operations

    6 months ago

    Delta, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $57.83 - $83.13 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...

  • Manager, Clinical Operations

    7 months ago

    Delta, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $57.83 - $83.13 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...

  • Mental Health Clinical Program Manager

    4 weeks ago

    Delta, British Columbia, Canada Fraser Health Full time

    Job Summary:We are seeking a skilled Mental Health Clinical Program Manager to lead and coordinate our clinical services, ensuring that our clients receive the highest quality care and support.About Fraser Health:Fraser Health is committed to providing exceptional mental health services. As a respected organization, we strive to make a meaningful impact on...

  • Supply Chain Manager

    2 weeks ago

    Delta, Canada MTU Maintenance Canada Ltd Full time $80,000 - $120,000

    MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Quality, efficiency and innovation are our strengths. You, too, can become part of our dedicated team in Delta, BC as a Supply Chain Manager The Supply Chain Manager (SCM)...

  • Director Engine Programs

    2 days ago

    Delta, Canada MTU Maintenance Canada Ltd Full time

    MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Quality, efficiency and innovation are our strengths. You, too, can become part of our dedicated team in **Delta, BC** as Director Engine Programs** **Code**:MMCE /...

  • Genetic Program Coordinator

    6 months ago

    Delta, Canada Rubicon Organics Inc. Full time

    As our Genetic Program Coordinator, you will lead all aspects of the execution of Rubicon’s genetic development strategy. **Purpose of the Genetic Program Coordinator** - Coordinate movement of genetic starting materials. - Genetic Program Management: execute Rubicon's genetic program according to the company's genetic strategy, including new genetic...