Bilingual Customer Success Associate

1 week ago

Thorold, Canada Stokes Seeds Full time

With over 100 years of experience, Stokes Seeds is a primary distributor of commercial vegetable seeds throughout the US and Canada. We have locations in Thorold Ontario, Holland MI, Buffalo NY, Vineland NJ, LaBelle FL, and Moultrie GA. We partner with trusted growers and vendors for research and trialing, ensuring the confidence of carrying only high-quality products. Featuring an experienced sales team, exciting new varieties from world-class vendors, and exceptional customer service, Stokes Seeds continues to be the seed supplier of choice for growers across Canada and the US.

**Position Summary**

Reporting to the Canadian Sales Manager, this role will be responsible for providing prompt, courteous, and knowledgeable service to customers and the Sales department in French and English. They will be responsible for handling customer complaints, inquiries, and orders. The Bilingual Customer Success Associate will meet and exceed personal sales objectives by pursuing customers and developing a network of contacts through which prospective customers are obtained, thus leading to future sales.

**Key Responsibilities**
- **Sales Department Support**_
- Research previous years’ sales to provide information for allocation and prorates
- Provide general support and information for Territory Managers
- Update Territory Managers with item information such as shortages, prorates, and general availability
- Support sales department communications via electronic, written, and verbal forms
- Provide support for Tradeshows as needed
- Assist with sales meetings
- Assist in preparation of vegetative pricing for next season
- Research and assist in retrieving sales data from previous season
- **Customer Support**_
- Provide customers with order information including: item shortages, balances due, credits on orders, order processing status, shipping status and information, and credit card status
- Provide customers with basic product information
- Assist customers with standard account-related requests, website orders and issues, and general order-related problems
- Handle customer complaints
- Print and send customer booking forms and other communications
- Process simple customer service orders
- Understand company confidentiality when sharing information with customers
- Organize, research, and maintain file systems for customer product concern
- **Order Entry**_
- Take customer orders by telephone, fax, and website, entering into Business Central
- Ensure accuracy of order entry, check item notes for any shortcomings, and correctly route orders (looking up shipping charges where necessary)
- Enter phone and mail catalogue requests
- **Order Management**_
- Process web orders
- Manage the order queue, release orders
- Release and cancel backorders processing credits where applicable
- Track and trace through Stokes and courier websites
- Process cancellations: prepare order cancellation-related information and credit/refund paperwork to send to Warehouse
- Complete return paperwork once product is received back in the warehouse
- Sort and file packing slips and originals and pull packing slips as requested
- Enter and expedite delivery of rush orders
- Prepare returns in Business Central
- Process credits and file claims for lost or damaged shipments with courier and post office
- **Other Duties**_
- Contact other departments for product-specific information
- Manage the credit card exception, contacting customers regarding a declined credit card
- Waivers - Understand and follow correct procedures for product requiring waivers, organize and maintain files for waivers
- Switchboard Coverage - answer and direct calls appropriately
- Understand material status - warehouses, bulk inventory, lot notes, item notes
- Updates item availability based on updates from material control as needed
- Other duties as assigned by the Customer Support Supervisor
- Service commercial accounts as required
- Run label programs and complete collateral mailings
- Maintain up to date horticulture information in the library
- Prepare GMO letters as needed
- Assist with catalogue and newsletter proofreading
- Some packaging duties as assigned
- Other duties as assigned

**QUALIFICATIONS**
- Completion of Secondary School Education with some business emphasis
- A post secondary certificate or diploma in a related field preferred
- Fluency in French and English required
- Horticulture background preferred
- Working knowledge of Business Central an asset
- External knowledge of suppliers
- Strong customer service and troubleshooting skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Ability to effectively communicate both verbally and in writing in French and English
- Ability to complete tasks in a professional manner
- Ability to work well under pressure and deadlines
- Strong attention to

  • Customer Success Manager

    3 weeks ago

    Thorold, Canada Stokes Seeds Full time

    With over 100 years of experience, Stokes Seeds is a primary distributor of commercial vegetable seeds throughout the US and Canada. We have locations in Thorold Ontario, Holland MI, Buffalo NY, Vineland NJ, LaBelle FL, and Moultrie GA. We partner with trusted growers and vendors for research and trialing, ensuring the confidence of carrying only...

  • Sales Associate

    2 weeks ago

    Thorold, Canada 7-Eleven, Inc. Full time

    Overview: The person who greets and helps customers in a local 7-Eleven is the most important person in the 7-Eleven corporation. Bar none. You are the face of our company. You are 7-Eleven to our customer. We rely on you to provide outstanding service; maintain a clean, customer-friendly environment; stock and merchandise products; and, naturally, operate...

  • Representative, Customer Care

    3 weeks ago

    Thorold, Canada Enbridge Full time

    Posting End Date: April 23, 2024 Employee Type: Regular-Full time Union/Non: This is a non-union position Enbridge is opening a new office in the Niagara region focused on Customer Experience and we want you to join in on this exciting opportunity! #joinourteam What’s in for you? We are excited to present a wealth of customer centric opportunities. So,...

  • Representative, Customer Care

    2 weeks ago

    Thorold, Canada Enbridge Full time

    Posting End Date: May 23, 2024 Employee Type: Regular-Part time Union/Non: This is a non-union position Enbridge is opening a new office in the Niagara region focused on Customer Experience and we want you to join in on this exciting opportunity! we are hiring for 5 part-time positions #joinourteam What’s in for you? We are excited to present a wealth...

  • Customer Service Representative

    7 days ago

    Thorold, Canada The Career Club.ca Full time

    Overview: **Duties**: - Assist customers with product information, pricing, and availability - Process orders, returns, and exchanges accurately and efficiently - Resolve customer complaints in a professional manner - Upsell products and services to increase revenue - Perform data entry tasks to update customer records - Analyze customer feedback to improve...

  • Customer Support Clerk

    2 months ago

    Thorold, Canada Stokes Seeds Full time

    Main Duties: - Answering incoming phone calls - Entering customer orders - Providing excellent customer service Skills and Qualifications: - Computer skills sufficient to move easily around a database - Communication skills sufficient to correspond by mail and telephone - Bilingual - French and English - an asset - Familiarity with photocopier, printer...

  • Administrative Associate

    2 months ago

    Thorold, Canada NPL Canada Ltd. Full time

    **Job Title: Administration Associate** **Location: Thorold, ONT.** **Reports To: Superintendent** **Responsibilities**: The primary responsibilities and focus for the Administrative Associate will be to work alongside and support the Operations team with administrative and accounting tasks. **Knowledge, Skills & Abilities**: - 2-3 years of previous...

  • Administrative Associate

    5 days ago

    Thorold, Canada NPL Canada Ltd. Full time

    **Job Title: Administration Associate** **Location: Thorold, ONT.** **Reports To: Superintendent** **Responsibilities**: The primary responsibilities and focus for the Administrative Associate will be to work alongside and support the Operations team with administrative and accounting tasks. **Knowledge, Skills & Abilities**: - 2-3 years of previous...

  • Spa Assistant

    2 weeks ago

    Thorold, Canada Adore Aesthetics Full time

    Job Summary: We are seeking a dedicated and friendly Spa Associate to join our team. As a Spa Associate, you will be responsible for providing exceptional customer service to our clients and ensuring a smooth operation of the spa. If you have excellent communication skills, a passion for customer service, and enjoy working in a fast-paced environment, we...

  • Warehouse Associate

    7 days ago

    Thorold, Ontario, Canada Book Depot Full time

    WAREHOUSE ASSOCIATE - Permanent, Full-TimeJoin One of Canada's Best Managed Companies:Located in the beautiful Niagara Region and the recipient of both the Canada's Best Managed Companies and Canada's Most Admired Corporate Culture awards, Book Depot Inc. is an innovative leader in the bargain book industry, and we have been for more than 30 years. Today,...

  • Administrative Associate

    7 days ago

    Thorold, Ontario, Canada NPL Canada Ltd. Full time

    Job Title: Administration AssociateLocation: Thorold, ONT.Reports To: SuperintendentResponsibilities:The primary responsibilities and focus for the Administrative Associate will be to work alongside and support the Operations team with administrative and accounting tasks.Knowledge, Skills & Abilities: 23 years of previous experience in an administrative...

  • Customer Service Administrator, Low Rise

    2 weeks ago

    Thorold, Canada Empire Communities Full time

    Creating Communities Beyond the Home We are one of North America’s largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas and Tennessee. Our vision is to continue to grow, innovate and Create Experiences That Matter for both homeowners and our team. There is no set path at Empire; we offer you the opportunity to grow in ways...

  • Retail Sales Associate

    1 week ago

    Thorold, Canada Front Row Sports Full time

    The Retail Sales Associate is responsible for all sales activities from greeting customers, answering questions, offering assistance, suggesting items, lending opinions when asked and providing extensive product information. This individual will help to promote a positive store environment that sets the bar for the retail service industry. Duties &...

  • Part-time Shipping and Receiving Associate

    2 weeks ago

    Thorold, Canada IDHC Full time

    **Primary Objective**: The Shipping and Receiving Associate is responsible for all outgoing mail/courier/resource orders and incoming orders to head office. The Shipping and Receiving Associate accurately and efficiently receives incoming shipments and processes them according to established procedures. The incumbent also prepares outgoing shipments for...

  • Warehouse Associate

    2 months ago

    Thorold, Canada Book Depot Full time

    WAREHOUSE ASSOCIATE - Permanent, Full-Time **Join One of Canada’s Best Managed Companies!**: Located in the beautiful Niagara Region and the recipient of both the Canada’s Best Managed Companies and Canada’s Most Admired Corporate Culture awards, Book Depot Inc. is an innovative leader in the bargain book industry, and we have been for more than 30...

  • Warehouse Associate

    2 months ago

    Thorold, Canada Book Depot Full time

    WAREHOUSE ASSOCIATE - Permanent, Full-Time **Join One of Canada’s Best Managed Companies!**: Located in the beautiful Niagara Region and the recipient of both the Canada’s Best Managed Companies and Canada’s Most Admired Corporate Culture awards, Book Depot Inc. is an innovative leader in the bargain book industry, and we have been for more than 30...

  • Warehouse Associate

    3 weeks ago

    Thorold, Canada Book Depot Full time

    WAREHOUSE ASSOCIATE - Permanent, Full-Time **Join One of Canada’s Best Managed Companies!**: Located in the beautiful Niagara Region and the recipient of both the Canada’s Best Managed Companies and Canada’s Most Admired Corporate Culture awards, Book Depot Inc. is an innovative leader in the bargain book industry, and we have been for more than 30...

  • Warehouse Associate – Permanent, Full-Time

    2 months ago

    Thorold, Canada Book Depot Full time

    WAREHOUSE ASSOCIATE – Permanent, Full-Time Join One of Canada’s Best Managed Companies! Located in the beautiful Niagara Region and the recipient of both the Canada’s Best Managed Companies and Canada’s Most Admired Corporate Culture awards, Book Depot Inc. is an innovative leader in the bargain book industry, and we have been for more than 30...

  • Warehouse Associate – Permanent, Full-Time

    7 days ago

    Thorold, Ontario, Canada Book Depot Full time

    WAREHOUSE ASSOCIATE – Permanent, Full-Time Join One of Canada's Best Managed Companies Located in the beautiful Niagara Region and the recipient of both the Canada's Best Managed Companies and Canada's Most Admired Corporate Culture awards, Book Depot Inc. is an innovative leader in the bargain book industry, and we have been for more than 30 years....

  • Warehouse Associate – Permanent, Full-Time

    3 weeks ago

    Thorold, Canada Book Depot Full time

    WAREHOUSE ASSOCIATE – Permanent, Full-Time Join One of Canada’s Best Managed Companies! Located in the beautiful Niagara Region and the recipient of both the Canada’s Best Managed Companies and Canada’s Most Admired Corporate Culture awards, Book Depot Inc. is an innovative leader in the bargain book industry, and we have been for more than 30...