Customer Service Representative
5 months ago
Overview:
**Duties**:
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately and efficiently
- Resolve customer complaints in a professional manner
- Upsell products and services to increase revenue
- Perform data entry tasks to update customer records
- Analyze customer feedback to improve service quality
**Experience**:
- Proven experience in a customer service role
- Strong sales skills with the ability to upsell products
- Excellent communication skills in English; multilingual or bilingual proficiency is a plus
- Proficient in data entry and using CRM software
- Ability to communicate effectively with customers and colleagues
- Familiarity with phone etiquette and handling various customer service scenarios
Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you meet the qualifications above and are passionate about delivering top-notch customer service, we want to hear from you
**Job Types**: Full-time, Permanent
Pay: $16.55-$17.50 per hour
Expected hours: 40 per week
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Morning shift
Work Location: In person
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