Customer Service Representative

5 months ago


Thorold, Canada The Career Club.ca Full time

Overview:
**Duties**:

- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately and efficiently
- Resolve customer complaints in a professional manner
- Upsell products and services to increase revenue
- Perform data entry tasks to update customer records
- Analyze customer feedback to improve service quality

**Experience**:

- Proven experience in a customer service role
- Strong sales skills with the ability to upsell products
- Excellent communication skills in English; multilingual or bilingual proficiency is a plus
- Proficient in data entry and using CRM software
- Ability to communicate effectively with customers and colleagues
- Familiarity with phone etiquette and handling various customer service scenarios

Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you meet the qualifications above and are passionate about delivering top-notch customer service, we want to hear from you

**Job Types**: Full-time, Permanent

Pay: $16.55-$17.50 per hour

Expected hours: 40 per week

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Morning shift

Work Location: In person



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