Part-time Shipping and Receiving Associate

5 months ago

Thorold, Canada IDHC Full time

**Primary Objective**:
The Shipping and Receiving Associate is responsible for all outgoing mail/courier/resource orders and incoming orders to head office. The Shipping and Receiving Associate accurately and efficiently receives incoming shipments and processes them according to established procedures. The incumbent also prepares outgoing shipments for customers and clients while ensuring accurate completion of the appropriate paperwork. The Shipping and Receiving Associate provides resolution to shipping and receiving discrepancies in coordination with appropriate personnel.

**Key Responsibilities**:
**Shipping and Receiving**
- Contribute to the development of shipping/receiving and inventory management system process and procedure efficiencies
- Monitor and manage inventory quantities, including updating WuCommerce
- Maintain WuCommerce inventory management system
- Ensure Sage inventory management is up-to-date as items are received into inventory
- Set up kits and update the inventory management system with inventory quantities
- As kits are modified, adjust Sage and website accordingly
- Create, or procure, labels/stickers and materials for kits and shipments
- Expedite all outgoing mail/courier/resource orders
- Pack and prepare resources and toolkits for shipping
- Ensure all outgoing shipments are packed securely, as per shipping specifications, for delivery to customers/clients and return shipments to vendors
- Receive incoming shipment orders and verify accuracy and completeness prior to signing shipment receipt(s)
- Contact carrier representatives to obtain quotes, make arrangements and to issue documentation and instructions for shipping and delivery of materials
- Monitor freight charges in order to obtain cost-efficient shipping rates with best value
- Maintain stock and inventory, as well as available shipping space
- Liaise with clients/customers as required (e.g., follow-up/order support, update shipping status, troubleshoot issues)
- Liase and cooperate with Client Services Nurse about subsidy shoe orders
- Identify and resolve issues as shipments arrive, escalating issues, to appropriate personnel, such as Training Administrator or Client Services Nurse, as necessary
- Notify appropriate staff, such as Training Administrator, when shipping material is needed, always ensuring adequate supply[KPM1]
- Collaborate with Training Administrator, who will procure key programming supplies or order shipping supplies, as required
- Receive new orders from Training Administrator
- Set up kits and update the inventory management system with inventory quantities
- As kits are modified, adjust Sage and WuCommerce accordingly
- Organize and maintain the shipping area to ensure accessibility and efficiency
- Other related duties that may be assigned by the Director of Operations or Finance Manager

**General Responsibilities**
- Identify and participate in relevant training related to position duties efficiencies
- Attend staff meetings as requested.
- Contribute to monthly and quarterly reports, as needed

**Public Relations**
- Adhere to professionalism in representing the organization at all times.
- Recognize and respect distinct cultures and community requirements at all times.

**Standards of Performance**
- Support and work toward the IDHC’s overall mission while respecting the IDHC’s values.
- Adhere to all policies and procedures.
- Maintains IDHC’s Code of Confidentiality.
- Collaborate with colleagues as a team member and address conflicts in a positive and open manner.
- Responsible to model and reflect a healthy and positive attitude when interacting with community and staff.

**Qualifications**:

- **Education**_
- High school diploma or equivalent
- **Experience**_
- One year of experience in a similar role
- **Knowledge, Skills and Abilities**_
- Working knowledge of office technology, using computer for processing labels and communications
- Established and proven record as a dependable and competent person
- Co-operative, conscientious and reliable
- Must be able to lift and transport large boxes and resources (up to 50 lb.)
- Current driver’s license and access to vehicle
- Knowledge of, or background in, Indigenous communities, culture, organizations, Indigenous health, diabetes and foot care is an asset

**Accountability**:

- The Shipping and Receiving Associate will be employed by the IDHC, responsible to the policies and directions as determined by the Board of Directors and under the direct supervision of the Director of Operations, with matrix reporting to the Finance Manager as it relates to shipping and receiving financial matters.
- Daily supervision is designated to the Director of Operations.

**Working Conditions**:

- Work in safe and suitable office environment with low
- to mid-level computer use
- Provides support to several team members working under simultaneous deadlines.
- Varied demand for decisions and/or action to be taken.
- Must be able to lift and t

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