Data Center Manager

7 months ago


Montréal, Canada Cologix, Inc. Full time

**_About our Company:_**

Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 40+ digital edge and ScalelogixSM hyperscale edge data centers in 11 markets across the United States and Canada along with a carrier-dense ecosystem of 700+ networks, 360+ cloud providers, 30+ onramps and six Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

**_ About the position:_**

Cologix is looking for a highly motivated individual who will lead, direct and plan Cologix's 24X365 colocation and interconnection operations in its new datacenter in Ville Saint-Laurent, Quebec, Canada. The Data Center Manager is responsible for the daily operations and maintenance of the colocation data center. Performs or delegates all tasks associated with the installation, acceptance, and maintenance of a variety of telecommunication equipment. Responsibilities for the Manager and the operations team range from installation of cabinets, equipment, cross-connects, power circuits, performing remote hands requests, and managing vendor maintenance of all critical infrastructure equipment. Project installation, testing and troubleshooting of telecommunication infrastructure components including, but not limited to, ladder rack, fiber guide, MDFS, IDFS, switches, routers, and related cabling is also required. This person will also have to coordinate efforts with the project manager for customer installation projects, electrical services and interconnections, assist with capacity management as well as 24X365 monitoring of critical infrastructure according to the mission and the mandate of the operations team as communicated by Cologix management. This individual will also be responsible for the following tasks: developing and implementing goals, objectives, and priorities as communicated by Operations Management; analyzing data and developing solutions regarding administrative, organizational and operational problems. This individual will be specifically accountable for all operational results (including: operations personnel and colocation and network assets) relating to his Data Center operations.

**_ What you do daily:_**
- Manage all aspects of the Datacenter operations
- Oversee the operations of a 24X365 data center, customer order installations, 24X365 customer access, 24X365 infrastructure and active and passive network equipment. Assist with capacity planning, continuous improvement metrics and management, and interact with advanced operations and technical equipment support engineers.
- Oversee that all procedures and policies are enforced
- Ensure that best practices are adhered to in areas of power, cooling, labeling, data cabling. Conforms to TIA-942 and BICSI standards
- Manage installs against aggressive schedules
- Validate that requests are handled in a timely manner and documented in the ticketing system
- Maintain detailed and up to date site documentation such as floor/cabinet layout, electrical panel inventory, etc.
- Be accountable for all interconnection services including installation, restoration, and maintenance of Meet Me Rooms, fiber optic cabling, fiber optic patch panels, CAT 6A STP cabling, CAT6A patch panels, MDFS, IDFS, and customer fiber optic and copper cross connects.
- Coordinate with multiple vendors for data cabling, cage builds, cabinet purchases etc.
- Coordinate shipping and receiving tasks
- Be responsible for the installation and maintenance of all mechanical, electrical, security (including security cameras) and fire systems and the installation and maintenance of passive DWDM systems, metro fiber optic cable systems and MPLS routers and switches.
- Manage and track capacity such as cabinet/space allocations, UPS and cooling plants loads
- Plan new customer installs including cage designs, cabinet assignments, power provisioning etc.
- Participate in the change management process to approve facilities maintenance tasks/MOPS
- Participate in regular facilities audits
- Manage to Cologix performance metrics and participate in Operational Reviews to achieve industry leading SLAs
- Participate in pre-sales tours and solutions designs for prospective customers
- Maintain high cleanliness standards throughout the datacenter
- Communicate business decisions including the context and reasons behind to direct reports
- Optimize opportunities and the efficiency of tasks set by appropriately assigning personnel.
- Evaluate overtime, shift-strategies and usage of resources.
- Interact externally with c



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