Customer Service Coordinator

4 weeks ago


Hamilton, Canada Darling International Canada Inc. Full time

Darling International Canada Inc., is Canada's largest provider of rendering and recycling services to the food industry, operating six processing facilities across Canada. Darling Canada provides essential services for the efficient and environmentally responsible management of collecting, processing and recycling edible and inedible animal by-products. Darling is committed to environmental sustainability, superior quality and excellent customer service.

***:
**KEY RESPONSIBILITIES**:

- Receive inbound & make outbound calls
- Handle customer inquiries and concerns in a professional manner
- Appropriately analyze individual customer issues to determine the most effective resolution for the customer
- Respond to client inquiries in a prompt, efficient manner
- Work closely with Logistics and Sales to resolve customer concerns

**QUALIFICATIONS**:

- At least 2 year of customer service experience
- Call center/customer service experience is an asset
- Excellent written and verbal communication skills
- Strong interpersonal and organizational skills
- Ability to communicate clearly and concisely over the telephone and electronically
- Enthusiastic, positive and self-motivated, with an ability to work independently
- Proven ability to multi-task in a fast pace environment
- French Bilingual (an asset)

Thank you for your interest in Darling Ingredients. Only those selected for an interview will be contacted.

Darling Ingredients is committed to a workforce that reflects the diversity of the communities where our facilities are located. We actively seek qualified individuals with demonstrated skill and knowledge to deal with all aspects of diversity in a manufacturing environment. Darling Ingredients is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources Coordinator responsible for this position will work with applicants requesting accommodation at any stage of the hiring process. This document is available in alternate format on request.



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