Group Services Account Manager

7 months ago

Blue Mountains, Canada Blue Mountain Resort Full time

Year Round

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Access to purchase one 5x7 Pass for $1; share with a friend
- 50% off an unlimited number of Blue Mountain Lift tickets. 50% off an unlimited number of Ikon Resort Lift Tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

The purpose of this position is to take over all client communication from the Sales Manager once a signed contract and first deposit has been received. All Internal meetings will be handled by the Account Manager, Group Services. The Account Manager, Group Services plans and arranges group details using the group's agenda as a guideline. Group details may include: lodging, indoor function room, outdoor venues, food and beverage, on-site recreation/activities and AV.

**FULL-TIME, YEAR-ROUND**

**SALARY WITH BENEFITS**

**WHAT**
**WILL I BE DOING?**
- Plan all group details (including agenda, audio visual, meeting room set ups, menu selections, lodging information, recreation, outdoor venue spaces)
- Identify opportunities to enhance the guest experience in all areas (including food & beverage, lodging, recreation and by supporting our external partners (audio visual and group activities)
- Create BEO's, MEO's, Lodging Summary Sheets with timely, detailed and accurate information based on the client's expectations and vision
- Ensure service departments are fully aware of the BEO and/or MEO details.
- Liaise with outside suppliers who are involved in décor, transportation etc. Coordinate their set up.
- Oversee special requirements as to the venue set up and required décor.
- Up-sell any meals and extra services that we offer (remembering the required mark-up fee). ie. themes, activities, entertainment.
- Conduct pre-event site inspections with clients
- Build strong, positive and professional relationships with clients
- Build and maintain strong relationships with internal operating departments
- Greet and communicate with conveners and delegates daily during their stay
- Follow internal processes on communication
- Understand and uphold a high level of service excellence
- Follow up post-event on outstanding issues and for feedback from the client.

**WHAT DO WE NEED FROM YOU?**
- University Degree or College Diploma In Event Management
- Experience in the Event Industry required (2 yrs)
- Intermediate knowledge of Microsoft Excel and Word, E-mail
- Knowledge of Delphi, Cenuim or other resort sales and catering software preferred
- Knowledge of Food & Beverage/Banquet or recreation environment preferred
- Knowledge of resort atmosphere

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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