Guest Services Shift Manager

3 weeks ago

Vancouver, Canada Parq Vancouver Full time

**OUR COMPANY**
- Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

**OVERVIEW**
- Reporting to the Director of Slots and Guest Services, the Guest Services Shift Manager is responsible for the overall operation of the Guest Services department and management of Guest Services Supervisors and Representatives. The Guest Services Shift Manager supports the team to ensures guests’ needs are met, and service is exceptional and efficient.

The Guest Services Shift Manager must be people oriented and highly organized, with a flexible work schedule according to the casino operational needs, including evenings, weekends and holidays.

**DUTIES AND RESPONSIBILITIES**
- Ensure Health and Safety protocols are followed by all Associates
- Consistently provide high standards of service and resolve guest concerns that are escalated by the Guest Services Supervisors effectively and efficiently
- Ensure all Associates and department operations are compliant to BCLC and Parq Policies and Procedures, and report to Director of Slots and Guest Services through Daily Manager Report
- Update and implement Guest Services Policies and Procedure in a timely manner and make recommendations to improve operational efficiency as needed
- Work closely with the Marketing team to communicate promotions and offers with Guest Services Associates through regular team briefings and memos
- Prepare department bid block and weekly schedule based on operational needs and submit to the Director of Slots and Guest Services to review
- Document employee attendance and P&P violations for Manager’s review, and issue disciplinary action as needed according to Collective Bargaining Agreement
- Track and input employee time card accurately and resolve any discrepancies with Payroll
- Maintain accounting templates for Lottery sales, resolve and report variances to Director of Slots and Guest Services on a daily basis
- Conduct month-end inventory count and report to Accounting in a timely manner
- Recruit, interview and hire new employees, and assist Human Resource with new employee on-boarding process
- Develop department training plan for new employees, and conduct on-going training sessions for all Guest Services Associates as needed
- Consciously create a caring and trustworthy department atmosphere by coaching, mentoring and developing Associates, and always lead by example
- Build strong and positive relationship with all departments and business outlets at Parq

**QUALIFICATIONS AND EXPERIENCE**
- 3-4 years’ experience in the Hospitality and Service industry
- 2-3 years in a supervisor or manager role
- Experience in a casino setting preferred
- Post-secondary education in a related field preferred, but not required
- Must be literate and fluent in English and a second language is an asset
- Must be able to multi
- task and work under pressure
- Must be proficient working with Microsoft Office
- Must have excellent customer service skills and interpersonal skills
- Ability to lead and motivate employees effectively
- Excellent interpersonal skills with the ability to network across all levels and all disciplines in the organization

**CERTIFICATES AND/OR LICENSES REQUIREMENTS**
- Ability to obtain a valid GPEB registration
- Ability to complete all BCLC required trainings
- Serving it Right Certification

**PHYSICAL REQUIREMENTS**
- Able to lift, handle, and transport materials that are over 20lbs
- Required to sit, stand and walk during working hours

  • Guest Services Shift Manager

    4 weeks ago

    Vancouver, Canada Parq Vancouver Resort & Casino Full time

    OUR COMPANY Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...

  • Guest Experience Centre Consultant

    4 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    3 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    3 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Services Manager

    2 weeks ago

    Vancouver, Canada Century Plaza Hotel Full time

    The family owned and operated **Century Plaza Hotel** provides guests with a home away from home ambience in the middle of downtown Vancouver. We are currently looking for a **Guest Service Manager / Duty Manager** to join our team on a full-time basis. The Guest Service Manager / Duty Manager is responsible for helping to create and maintain a positive...

  • Guest Services Supervisor

    4 weeks ago

    Vancouver, Canada Hotel Blu Vancouver Full time

    **Hotel: Hotel BLU** **Position: Guest Services Supervisor** As member of Hotel BLU Vancouver Front Office team, the Guest Services Supervisor(GSS) plays a key role in attending to the immediate needs of each guest, prior their arrival at the hotel, during their stay and through to their final departure. In addition the GSS will act as the immediate...

  • Guest Services Agent

    2 weeks ago

    Vancouver, Canada SilverBirch Hotels & Resorts dba: Residence Inn by Marriott Vancouver Downtown Full time

    SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott and Hilton. Duties and Responsibilities: - Complete all...

  • Guest Services Manager

    3 weeks ago

    Vancouver, Canada Marriott International Full time

    **Additional Information** Bonus Eligible, Flexible Work Option, Full Benefits & Pension **Job Number** 24077928 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Associate

    2 weeks ago

    Vancouver, Canada Executive Hotel Vintage Park Full time

    Checks in and Checks out members and guests Processes all guest room reservations and cancellations Fully understands all functions of the front desk and abides by all policies and procedures. Knowledge of location, rates, features of the guestrooms, facilities and hours of operation Works closely with the Housekeeping Department Answers guest...

  • Service Technician

    4 weeks ago

    Vancouver, Canada Shift Full time

    Shift Clean Solutions is looking for a Service Technician to Commission and Service Industrial Marine Energy Storage Systems. Shift Service Technicians travel extensively and support our customers during the commissioning, and testing phases of their Marine Energy Storage projects. Our Service Technicians also access systems remotely and travel to support...

  • Guest Services Manager

    3 weeks ago

    West Vancouver, Canada Cypress Mountain Full time

    **Location**:Cypress Mountain Resort*** 6000 Cypress Bowl Road, West Vancouver, BC V7V 3N9 **Reports To**:Sales and Marketing Director **Department**: Guest Services **Status**:Full Time/Year Round Position **Start Date**:As Soon As Possible This dynamic role of Guest Services Manager oversees the daily operations of the busy Guest Services Office as...

  • Guest Services Manager

    4 weeks ago

    West Vancouver, Canada Cypress Mountain Full time

    This dynamic role of Guest Services Manager oversees the daily operations of the busy Guest Services Office as well as the Downhill Ticket Office & Communications Centre. They manage and support the activities of the Front Line Teams in the three areas as well as the Supervisors. Customer care and Team engagement are the primary focusses of this role....

  • Guest Experience Manager

    3 weeks ago

    Vancouver, Canada Blue Horizon Hotel Full time

    The Blue Horizon seeks an energetic and enthusiastic Guest Experience Manager (GEM) to join our team. We are well located in the heart of Robson Street with its wonderful variety of shops and eateries for every taste and budget. Our 215 spacious guest rooms are all corner rooms with 2 walls of windows from the cruciform shape of the hotel. Our guests enjoy...

  • Shift Manager

    4 weeks ago

    Vancouver, Canada Church's Chicken Full time

    The Church’s Chicken Shift Supervisor is a dynamic leader who is passionate about providing our guests a high quality, value oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The position is responsible and accountable for all the following: - Provide a superior and memorable experience for all restaurant...

  • Guest Service Supervisor

    4 weeks ago

    Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Shift Manager

    3 weeks ago

    Vancouver, Canada Church's Chicken Full time

    The Church’s Chicken Shift Supervisor is a dynamic leader who is passionate about providing our guests a high quality, value oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The position is responsible and accountable for all the following: - Provide a superior and memorable experience for all restaurant...

  • Shift Manager

    4 weeks ago

    Vancouver, Canada Church's Chicken Full time

    The Church’s Chicken Shift Supervisor is a dynamic leader who is passionate about providing our guests a high quality, value oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The position is responsible and accountable for all the following: - Provide a superior and memorable experience for all restaurant...

  • Guest Service Agent

    4 weeks ago

    Vancouver, Canada Seasons in the Park Full time

    **About us**: **Storied Seasons in the Park Restaurant is in search of a qualified Guest Services Agent to join our team. We are in the heart of Queen Elizabeth Park at the highest point of Vancouver. We are a busy special occasion fine-dining restaurant, with a loyal following and high standards.** **Responsibilities**: - Greet and welcome guests upon...

  • Guest Relations Manager

    2 weeks ago

    Vancouver, Canada Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Canada- Province/City- Vancouver, B.C.- Location- Rosewood Hotel Georgia- Department- Rooms - Front Office- Job Type- Full-time Permanent**OVERVIEW/BASIC FUNCTION**: - Observe guests’ personal preferences and habits and anticipate their needs using the utmost discretion, so the guest’s recognition is ensured...

  • Guest Services Associate

    4 weeks ago

    Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

    *GUEST SERVICES ASSOCIATE* *Wh ’s in it for you:* Working n the lar - t hotel in - couver Aestheticall - leasing environment with a - at team *Benefits a - Perks:* - plore Trave Program - Ongoing Associate - reciation Events D you like - provide - icient servic - nd creat - emorable experie - s by making e - ional conne - ons with all our g s? If so,...