Guest Services Associate

6 months ago


Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

*GUEST SERVICES ASSOCIATE* *Wh

’s in it for you:* Working

n the lar
- t hotel in
- couver Aestheticall
- leasing environment with a
- at team *Benefits a
- Perks:*
- plore Trave

Program - Ongoing Associate
- reciation Events D

you like
- provide
- icient servic
- nd creat
- emorable experie
- s by making e
- ional conne
- ons with all our g

s? If so, e
- ore what we have to offer In this p

tion, you will have a di

ct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. *What your day will look like:*
- The Guest Services Associate will be responsible for welcoming our guests and accurately verifying all information during the check-in process and following up during check out.
- Each new associate is required to work the overnight shift.
- Responsibilities include but are not limited to: posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next day reports to the Front Office, Housekeeping, Food and Beverage, Banquets, Health Club, Sales and Executive Office as required. *Your experience and skills include:*
- Previous guest service experience in a large hotel. A minimum of one-year previous hotel experience is preferred but not required.
- This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.
- Able to work flexible hours, including overnight shifts.
- Able to maintain professional standards while multi-tasking in an extremely busy environment.
- Excellent knowledge of the city, including local events, restaurants, shopping, and attractions.
- Able to communicate with guests in a confident and pleasing manner in a variety of situations.
- Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
- Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
- Must possess basic computer skills. *To note:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- RRSP match
- Vision care Flexible Language Requirement:

- French not required Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed Experience:

- Customer service: 1 year (preferred) Work Location: In person



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