Guest Experience Manager
3 weeks ago
The Blue Horizon seeks an energetic and enthusiastic Guest Experience Manager (GEM) to join our team.
We are well located in the heart of Robson Street with its wonderful variety of shops and eateries for every taste and budget. Our 215 spacious guest rooms are all corner rooms with 2 walls of windows from the cruciform shape of the hotel. Our guests enjoy spectacular panoramic views of our beautiful city with the English Bay water view being the favourite.
We value delivering excellent guest service experiences, teamwork, a respectful workplace and consistent processes.
**Responsibilities**:
- Reporting to Front Office Manager, the GEM plays a key supporting role with in our team to ensure the highest level of guest satisfaction and employee accountability.
- Train and coach Guest Service Agents.
- Respond to guest inquires with ease and finesse and be proactive.
- Reply to guest reviews on various platforms.
- Respond to reservation inquiries from perspective guests via all available communication channels.
- Hands-on position - assist with check-ins and check-outs at the front desk, as needed.
- Safety of guests and team members; have working knowledge of Fire Safety Plan.
**WHAT WE LOOK FOR**:
We look forward to hearing from you if you feel you are a good fit to join our team.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Discounted or free food
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Hotel Front Desk: 2 years (required)
- Supervisory: 1 year (required)
Work Location: One location
-
Guest Experience Centre Consultant
4 weeks ago
Vancouver, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...
-
Guest Experience Centre Consultant
2 weeks ago
Vancouver, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...
-
Guest Experience Centre Consultant
4 weeks ago
Vancouver, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...
-
Bilingual Guest Experience Centre Consultant
3 weeks ago
Vancouver, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...
-
Guest Experience
2 months ago
Vancouver, Canada HOUSE iD HOUSE Concepts Full time**THE ROLE** In this role, you will be a part of both the House Concepts and HOUSE iD guest experience and retail sales teams. **GUEST EXPERIENCE -** - Provide excellent customer service to all guests of House Concepts - Greet and welcome all guests - Assist coaches to ensure successful class check in and set up - Ensure studio space is maintained -...
-
Assistant Manager, Guest Experience
1 week ago
Vancouver, British Columbia, Canada Pacific National Exhibition Full timeJob Description:Full-Time; PermanentDate Posted: January 16, 2023Who we are The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 112-year-old, non-profit organization generates revenue through four activity streams: the 15 day annual summer Fair which averages...
-
Manager, Premium and Guest Experience
3 weeks ago
Vancouver, Canada BC Pavco Full timeAt BC Place, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As Western Canada's leading venue for live events, we host a year-round schedule of sporting events, concerts, consumer shows and more each year while also supporting the...
-
Assistant Manager, Guest Experience
2 weeks ago
Vancouver, Canada Vancouver Aquarium Full timeVancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...
-
Manager, Guest Experience Training
3 days ago
Vancouver, Canada Vancouver Airport Authority Full timeYVR connects our beautiful province and all it offers to the world. We are a place of connection and a destination for our community to gather. Passenger Experience is an integral part to of YVR’s mission of delivering a memorable travel journey for our guests. The Passenger Experience team drives effortless travel for our guests, while also providing an...
-
Manager, Guest Experience Centre
4 weeks ago
Vancouver, Canada Rocky Mountaineer Full time**Purpose** Reporting to the Director, Global Reservations, this position on the Global Reservations Team plays a key role in delivery of service excellence for guests during travel and post-travel. It is responsible for the development and delivery of guest care programs and management of the Guest Experience Centre (GEC). This role is a vital bridge...
-
Guest Experience Manager
1 week ago
West Vancouver, Canada Hollyburn Country Club Full time***: **KEY RESPONSIBILITIES**: - Ensure timely and effective two-way communication between Members, Management and staff - Act as the lead the “Manager on Duty” and manage the MOD program, where the Guest Experience Manager, along with other qualified individuals, are the active floor Manager from 1pm-9pm on weekdays, and 9am-9pm on weekends - Ensure...
-
Coordinator, Guest Experience
1 week ago
Vancouver, British Columbia, Canada Vancouver Aquarium Full timeVancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...
-
Guest Experience Supervisor
3 days ago
Vancouver, Canada FlyOver Attractions by Pursuit Collection Full timeWhat perks can you expect?: The wage for this role is $19.95 hourly and a full breakdown of benefits and perks will be discussed in the interview process. Overview: The Guest Experience Supervisor will report directly to the Guest Experience Manager at FlyOver Canada Vancouver (“FOCV”) and play a critical role in the success of the overall operation. As...
-
Guest Experience Supervisor
1 week ago
Vancouver, British Columbia, Canada Vancouver Aquarium Full timeVancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...
-
Assistant Manager, Guest Experience
2 months ago
Vancouver, Canada Pacific National Exhibition Full timeJob Description**:Full-Time; Permanent** **Date Posted: January 16, 2023** * Who we are * The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 112-year-old, non-profit organization generates revenue through four activity streams: the 15 day annual summer...
-
Guest Experience Specialist
1 week ago
Vancouver, British Columbia, Canada Rocky Mountaineer Full timeRocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service.We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes.The Guest Experience Specialist (GES) reports to the Station Management team.This position is responsible for providing excellence in guest satisfaction...
-
Seasonal Assistant Manager, Guest Experience
5 days ago
Vancouver, Canada Pacific National Exhibition Full time**Job Description**: **Full-Time; Seasonal** **(April 1 to December 31, 2024)** **Date Posted: February 5, 2024** **Who we are** The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 114-year-old, non-profit organization has an annual operating budget of...
-
Guest Experience Agent
2 weeks ago
Vancouver, Canada BC Indigenous Housing Society Full time**JOIN OUR TEAM !** **GUEST EXPERIENCE AGENT** (Casual employment, extendable based on business needs) **ABOUT US** Skwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous Fair Trade Gallery. The...
-
Guest Experience Ambassador
3 weeks ago
Vancouver, Canada Vancouver Convention Centre Full timeAt the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to...
-
Guest Experience Ambassador
2 months ago
Vancouver, Canada Vancouver Convention Centre Full timeAt the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to...