Guest Service Supervisor

5 days ago

Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**GUEST SERVICE SUPERVISOR**

**RESPONSIBILITIES**:

- Lead our Front Office Team and maintaining a level of professionalism according to the standards set forth by Wall Centre & Marriott.
- Adhere to all policies and procedures set forth by Wall Centre & Marriott.
- Participate in and oversee the completion of the Front Office task list and special projects as assigned by AFOM/FOM.
- Ensure that any guest concerns are resolved and addressed in a timely manner.
- Assist with reviewing Marriott Mobile Chat and responding to guests within the allotted timelines and ensure thresholds are being met.
- Review Marriott Mobile Control Panel and assist with sending room readiness notifications and Mobile Keys to guest in a timely manner.
- Solve guests’ concerns and reported defects by coordinating with the Manager on Duty and offering compensation and solutions according to hotel and front office guidelines.
- Enter all guest requests and reported defects into Guest Experience, GXP system for effective reporting and follow up.
- Promote and actively enroll guests to the Marriott Rewards Program while adhering to all Marriott Brand Standards
- Assist with any other duties assigned by the Front Office Manager and/or Assistant Front Office Manager.
- Schedule breaks and ensure that both desks and communications are covered during busy times.
- Assists with training of new associates.
- Promote Marriott Rewards program and ensure daily & monthly enrollment quotas are met.
- Adhere to all emergency procedures when called upon.
- Adhere to and promote all company health and safety policies and procedures to ensure a safe work environment.
- Tour preparation and arrival, as needed

**QUALIFICATIONS**:

- Minimum of 2 years Guest Service experience on a front desk or equivalent in a similar field.
- Minimum 6 months of night audit experience.
- Demonstrated leadership qualities and the ability make decisions that balance value to our guests and profitability to the hotel.
- Scheduling flexibility and the ability to work more than 8 hours a day is required.
- Fluent in English, both verbal and written.
- Familiarity with all guest related activities and events available within and through outside agencies including: theater, sporting events, recreational activities and the arts.

**PERKS**:

- Explore Travel Program
- Ongoing Associate Appreciation Events

**DIVERSITY**

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

**Job Types**: Full-time, Permanent

**Salary**: $30.30-$31.35 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Guest Service: 2 years (required)
- Night Audit: 1 year (preferred)

Licence/Certification:

- Covid19 Vaccination 2 doses (required)

Ability to Commute:

- Vancouver, BC V6Z 2R9 (required)

Work Location: In person

  • Supervisor, Guest Services

    7 days ago

    Vancouver, British Columbia, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's...

  • Guest Services Supervisor

    1 week ago

    Vancouver, British Columbia, Canada Arc'teryx Full time

    Department: Commercial - Guest ServicesReports to: Manager, Guest ServicesLocation: North Vancouver, B.C.Your Opportunity at ARC'TERYX:As Guest Services Supervisor, you will build a high-performing team of Guest Services Representatives. Using a solution mindset, you will coach your team to consistently exceed the needs of our guests through superior product...

  • Guest Services Supervisor

    3 weeks ago

    North Vancouver, Canada Grouse Mountain Full time

    Supervisor, Guest Services **Job Title**: Supervisor, Guest Services **Department**: Sales, Guest Services **Reporting Manager**: Manager, Guest Services **Role Status**: Full time, permanent Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. Grouse Mountain offers a...

  • Guest Services Supervisor

    3 weeks ago

    North Vancouver, Canada Grouse Mountain Full time

    Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences. Supervisor, Guest...

  • Supervisor, Guest Services

    3 weeks ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Services Supervisor

    1 week ago

    Vancouver, British Columbia, Canada Hotel Blu Vancouver Full time

    Hotel: Hotel BLUPosition: Guest Services SupervisorAs member of Hotel BLU Vancouver Front Office team, the Guest Services Supervisor(GSS) plays a key role in attending to the immediate needs of each guest, prior their arrival at the hotel, during their stay and through to their final departure. In addition the GSS will act as the immediate assistant to the...

  • Guest Services Supervisor

    4 weeks ago

    Vancouver, Canada Arc'teryx Full time

    **Department**: Commercial - Guest Services **Reports to**: Manager, Guest Services **Location**: North Vancouver, B.C. **Your Opportunity at ARC’TERYX**: As Guest Services Supervisor, you will build a high-performing team of Guest Services Representatives. Using a solution mindset, you will coach your team to consistently exceed the needs of our guests...

  • Guest Services Supervisor

    24 hours ago

    Vancouver, Canada Arc'teryx Full time

    **Department**: Commercial - Guest Services **Reports to**: Manager, Guest Services **Location**: North Vancouver, B.C. **Your Opportunity at ARC’TERYX**: As Guest Services Supervisor, you will build a high-performing team of Guest Services Representatives. Using a solution mindset, you will coach your team to consistently exceed the needs of our guests...

  • Gmr Guest Services Supervisor

    1 week ago

    Vancouver, British Columbia, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's...

  • Guest Experience Centre Consultant

    4 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Gmr Guest Services Supervisor

    2 days ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Service Supervisor

    1 week ago

    Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Guest Experience Centre Consultant

    4 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    2 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Bilingual Guest Experience Centre Consultant

    3 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Guest Service Supervisor

    7 days ago

    Vancouver, British Columbia, Canada Sheraton Vancouver Wall Centre Hotel Full time

    ABOUT USThe Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in...

  • Guest Experience Supervisor

    2 months ago

    Vancouver, Canada FlyOver Attractions by Pursuit Collection Full time

    What perks can you expect?: The wage for this role is $19.95 hourly and a full breakdown of benefits and perks will be discussed in the interview process. Overview: The Guest Experience Supervisor will report directly to the Guest Experience Manager at FlyOver Canada Vancouver (“FOCV”) and play a critical role in the success of the overall operation. As...

  • Guest Experience Supervisor

    1 day ago

    Vancouver, Canada FlyOver Attractions by Pursuit Collection Full time

    What perks can you expect?: The wage for this role is $19.95 hourly and a full breakdown of benefits and perks will be discussed in the interview process. Overview: The Guest Experience Supervisor will report directly to the Guest Experience Manager at FlyOver Canada Vancouver (“FOCV”) and play a critical role in the success of the overall operation. As...

  • Guest Experience Supervisor

    2 months ago

    Vancouver, Canada Pursuit Collection Full time

    Overview The Guest Experience Supervisor will report directly to the Guest Experience Manager at FlyOver Canada Vancouver (“FOCV”) and play a critical role in the success of the overall operation. As a Guest Experience Supervisor, your goal is to lead and coach a group of Guest Experience Guides to ensure team members have engaging interactions...

  • Guest Services Representative

    3 weeks ago

    Vancouver, Canada Parq Vancouver Full time

    **OUR COMPANY** Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...