Technical Support Specialist
2 months ago
Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: Experience an asset
- **Work setting**:
- Head office
- ** Tasks**:
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- ** Computer and technology knowledge**:
- Networking software
- Servers
- Database software
- MS Office
- SQL
- ** Transportation/travel information**:
- Public transportation is available
- ** Personal suitability**:
- Accurate
- Client focus
- Organized
- Team player
- ** Health benefits**:
- Dental plan
- Health care plan
- Vision care benefits
- ** Financial benefits**:
- Group insurance benefits
- Life insurance
- ** Other benefits**:
- Other benefits
- ** Support for newcomers and refugees**:
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
- **Support for youths**:
- Provides awareness training to employees to create a welcoming work environment for youth
- ** Support for Indigenous people**:
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
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