Inside Sales Representative

3 weeks ago

Quebec City, Canada Laird Plastics Full time

**Résumé de l’emploi et mandat **:Le représentant des ventes internes agira comme ressource principale attitrée aux ventes et à la gestion des comptes existants et nouvellement acquis à l’intérieur du territoire assigné. Dans l’exercice de vos fonctions, vous serez responsable de l’augmentation, de la distribution et des ventes au sein de la région desservie; vous serez appelé à faire croître le nombre de prospects et la clientèle, tout en maintenant et en développant les relations en place et celles à construire. Alors que le représentant des ventes externes est souvent considéré comme un « chasseur », le représentant des ventes internes est quant à lui considéré davantage comme un « agriculteur » qui cultive et développe les liens entre l’entreprise et la clientèle. Il va sans dire que le RPI se doit d’être un communicateur hors-pair.

**Exigences**
- Représenter la compagnie en incarnant nos valeurs d’honnêteté, d’intégrité, d’assiduité et d’amélioration continue propices à votre épanouissement professionnel.
- Augmenter la distribution et les ventes auprès des comptes existants et nouvellement acquis
- Posséder trois (3) années d’expérience en vente sur le terrain ou en gestion de territoire
- Introduire avec succès de nouveaux produits et travailler avec les clients et les prospects afin de rencontrer leurs besoins respectifs
- Traiter efficacement les commandes de produits et maintenir un contact régulier avec chacun des comptes gérés
- Répondre aux demandes et aux plaintes de la clientèle rapidement et efficacement
- Avoir une aisance à travailler en équipe

**Responsabilités**:

- Atteindre les objectifs en ce qui a trait aux revenus des ventes, du volume et de la distribution dans le territoire assigné
- Développer les comptes existants et en acquérir de nouveaux grâce aux ventes complémentaires et aux appels spontanés
- Mettre l’accent sur les caractéristiques clés des produits en se basant sur l’analyse des besoins des clients et sur la connaissance des capacités d’un produit et de ses limitations
- Être attentif et à l’écoute des besoins des clients et répondre à leurs questions au sujet des produits, des prix, des disponibilités, des utilisations possibles et termes techniques
- Rencontrer les clients potentiels ou se déplacer en voiture afin de vendre des produits
- Distribuer des échantillons de produits et de la documentation détaillée
- Expliquer les produits, les prix et démontrer les utilisations possibles
- Identifier des prospects et créer de nouvelles opportunités en utilisant le répertoire des entreprises, en suivant les opportunités existantes associées à chaque compte client, en participant à des événements ou en joignant des groupes de l’industrie et en étant présent lors d’expositions et de conférences.
- Préparer les communications et la documentation relatives à chaque compte, incluant les rapports d’appels téléphoniques entrées dans le système de gestion des relations et aux commandes
- Collaborer avec vos collègues afin d’échanger des informations telles que les stratégies de ventes et des informations marketing
- Mettre à jour les dossiers clients et autres tâches connexes

**Connaissances, talents, habiletés et expérience**:

- Familiarité avec nos gammes de produits, nos plastiques et nos matériaux privilégiés
- Expérience en gestion et/ou en ventes (un atout)
- Connaissances des principes et des méthodes de démonstration, de promotion et de ventes des produits et services, incluant le développement de stratégies et de tactiques marketing, les _démo _de produits, les techniques de vente, le contrôle de vente et les analyses compétitives
- Connaissances des principes et des processus permettant une expérience de service à la clientèle supérieure, incluant une évaluation des besoins de la clientèle, la rencontre des standards de qualité quant aux services rendus et le suivi après-vente

**À propos de l’entreprise **: North American Plastics rassemble 13 marques distinctes qui permet la coordination complète des chaînes d’approvisionnement aux meneurs manufacturiers de l’industrie en distribuant des feuilles, des films et des barres de plastique au travers plus de 88 locations.

Nos valeurs sont au cœur de notre culture d’entreprise; en effet, l’honnêteté, l’intégrité, l’émancipation, l’assiduité et l’amélioration continue font partie de notre ADN. Pour nous, il est important d’incarner chacune de ces caractéristiques afin de joindre la parole à l’action, et nous le faisons bien.

Nous désirons nous imposer comme le distributeur de plastique le plus respecté et à succès au monde. Les matériaux de plastique sont porteurs de changements et améliorent le style de vie que nous apprécions en tant que société. North American Plastics est fier de contribuer à faire du monde un endroit où

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