Inside Sales

2 weeks ago

Quebec City, Canada Hyva Corporation Full time

**Inside Sales**

**HYVA Corporation **is currently seeking a **Customer Service Specialist **to join our team in Ottawa/Toronto/Quebec.

**Who We Are**:

- Hyva is one of the world’s leading providers of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries

**About the Role**:

- The Customer Service Specialist provides logistic, administrative, and financial support for completion of sales orders and regularly communications with new and existing customers to provide sales, meet revenue targets and provide a superior level of customer satisfaction.
- Bilingual in English and French is required

**What You’ll Do**:

- Provide customer service and conduct sales with new and existing customers via telephone
- Support the dealers regarding technical questions
- Make agreements regarding prices and delivery conditions
- Create and send quotations and agreements in line with Hyva’s price policies, ensuring proper follow up
- Ensure correct administrative completions of sales orders, such as the processing in the ERP system
- Ensures correct provision of information regarding sales orders for invoicing, considering particulars
- Monitor the delivery times and inform the customer
- Maintain contact with the client, such as providing product and price information
- Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions
- Perform commercial activities focused on sales to attract new customers
- Maintain contact with the customers
- Analyze external market and competition
- Work in conjunction with Finance department regarding late payments and delivery stoppage.
- **Education and Experience**_
- Minimum 1 to 2 years of related experience in business to business customer service and/or technical product sales
- Demonstrated experience using Microsoft Office Outlook, Word and Excel
- Demonstrated experience working cross-functionally
- Solid independent judgment and initiative required
- Familiarity working in warehouse environment
- High school diploma is required
- **Required Skills and Abilities**_
- Attention to detail
- Excellent written and verbal communication skills; ability to write effective customer and field sales communications without direct manager oversite
- Ability to multitask, adjusting priorities as needed
- Good problem solving and analytical skills

**What We Offer**:

- Competitive pay; commensurate with experience
- Benefits package is available

Pay: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Quebec Province: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Support & Client Services Occupations: 2 years (required)
- Inside sales: 1 year (required)

**Language**:

- French (required)

Work Location: In person

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