Account Representative

2 weeks ago

Waterloo, Canada RIVERSIDE MILLWORK GROUP INC Full time

Are you ready for change, challenge, and opportunity? Whether you're looking to launch your career or grow an existing one, Riverside Millwork Group is the type of company that supports its employees no matter where they are in life or their career.

Riverside Millwork Group is a forward-thinking group of companies built upon a solid foundation of values that we continue to live by every day. Since 2005, Riverside has been supplying homeowners and builders with the finished products that make a house a home. Our suite of millwork products includes interior and exterior wood doors, interior mouldings, door hardware, closet organizers, custom millwork solutions, and millwork installations.

As one of Canada's fastest growing companies, we are looking to give the right individual an opportunity to excel within our organization. We are seeking a dependable and motivated **Account Representative** to join our team** **and contribute to the success of our organization by delivering products and an excellent client service experience.

The Account Representative is primarily responsible for closing transactions on supplied business leads and servicing an existing portfolio of client accounts. As a brand ambassador, this position provides best in class customer service to retain and sell to an existing portfolio of Riverside clients and is expected to perform functions with a high level of initiative. The Account Representative translates and explains highly complex technical information to customers and focuses on providing input on product design where needed to be tailored to the client. This position requires some travel.

**Essential Functions**:

- Identify sales opportunities within client portfolio.
- Provides best in class customer service and support to clients with portfolio of business.
- Accountable for retaining client portfolio of business.
- Accountable for meeting established sales targets.
- Negotiate and close sales deals.
- Visit on-site locations to evaluate the needs of the client or to promote product or service sales.
- Assess client needs, recommend, or assist in the selection of appropriate products or services that can meet clients’ needs.
- Emphasize product features, based on analyses of customers’ needs and on technical knowledge of product capabilities and limitations.
- Answer customers’ questions about products, prices, availability, product uses, and credit terms.
- Obtain and read blueprints or specifications for estimating project costs.
- Estimate or quote prices, contract terms, and delivery dates in keeping with Company policies and procedures.
- Ensures the timely submission of estimates.
- Complete on-site takeoffs.
- Perform administrative duties including but not limited to updating new client information, keeping sales records, etc.
- Timely completion and submission of sales report.
- Attend department meetings as required.
- Contribute to sales department initiatives.
- Participate in client turnover meeting with Sales Representative, New Business in keeping with Company policies and procedures.
- Research and monitor market conditions, product innovations, market trends, and competitors’ products and prices.
- Compliance with all Company policies and procedures.
- Demonstrates courtesy and professionalism with all team members, clients, and homeowners.
- Assists Accounts Receivable in the collection of payment on new sales accounts as necessary.
- Performs ad-hoc projects as directed.

Work Environment: Office, Construction Sites, Residential Homes, Showroom.

Tools: Cell Phone, Computer, Laser Printer, Calculator, Scanner, Photocopiers.

**Job Specifications**:

- High School Diploma.
- University Degree in Engineering, Interior Design, or Business or College Diploma in Construction Engineering Technology or Architectural Technology or other program related to the business.
- Health & Safety Courses/Training: WHMIS and Health & Safety Awareness Training (HSAT).
- Valid G class Driver’s License.
- 2+ years’ sales experience required - focus on building material or manufacturing sales preferred.
- Previous customer service experience is preferred.
- Previous residential construction experience is preferred.

**Knowledge, Skills, Abilities, and Other Attributes**:

- Knowledge of principles and methods for Sales and Marketing including showing, promoting, and selling products or services as well as sales techniques and sales control systems.
- Knowledge of principles and processes for providing customer services, meeting quality standards for service and evaluating customer satisfaction.
- High degree of initiative and persistence.
- Maintaining challenging achievement goals and exerting effort toward mastering tasks.
- Negotiation and persuasion skills.
- Strong communication skills - written and oral.
- Critical thinking skills - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to proble

  • Strategic Account Representative

    21 hours ago

    Waterloo, Canada Northern Digital Inc Full time

    At NDI, our mission is built around using our measurement technologies to improve medical procedures and patients’ lives. This requires product innovation that is achieved through fostering collaboration, trust, and strong relationships. At NDI, you will work with talented people who are ready and willing to push their limits in an environment where...

  • Insurance Account Representative

    1 month ago

    Waterloo, Canada Dave Watters - Desjardins Agent Full time

    The Desjardins Group is a Canadian financial service cooperative and the largest federation of credit unions in North America. A subsidiary of Desjardins Group, Desjardins General Insurance Group (DGIG) is a leading insurance company in Canada and operates the largest insurance agency network in Ontario. It offers a full range of financial products and...

  • Account Services Representative

    4 weeks ago

    Waterloo, Canada Long & McQuade Full time

    **Department** All Departments **Hours** Full-time permanent **Availability Required** Weekdays, Weeknights & Weekends **Location** 36 King Street N Waterloo, ON - Collection of accounts receivable, outstanding rentals, and bad debts - Credit approvals for term and balance forward accounts - Credit approvals for consumer and commercial account rentals -...

  • Account Services Representative

    4 weeks ago

    Waterloo, Canada Long & McQuade Limited Full time

    Location36 King Street NWaterloo, ONJob Description• Collection of accounts receivable, outstanding rentals, and bad debts• Credit approvals for term and balance forward accounts• Credit approvals for consumer and commercial account rentals• Assist customers inquiring about their accounts and rents• Locate new contact information for credit...

  • Sales Representative

    1 month ago

    Waterloo, Canada Smartec Solutions Full time

    **Sales Representative** Smartec Solutions is a Waterloo, ON-based manufacturer of industrial lubricants and additives, with a growing presence in the aerospace, defense, industrial, and medical markets. We are committed to providing the highest quality products and services at an affordable price. We are looking for a results-driven Sales Representative to...

  • Customer Service Representative

    5 days ago

    Waterloo, Canada ACUTE Environmental Services Full time

    **Customer Service Representative** **ACUTE Environmental and Safety Services Inc**. is looking for an experienced, career-minded **Customer Service Representative **whois responsible for serving customers in person and via the telephone. The Customer Service Representative is accountable for dealing with customer inquiries, and processing transactions,...

  • Client Services Representative

    6 days ago

    Waterloo, Canada Independent Accountants' Investment Counsel Inc. (IAIC) Full time

    We are currently recruiting for a full-time Client Services Representative. **This position has a hybrid schedule and requires two days a week in the Waterloo office.** **Duties and Responsibilities**: - Being the first point of contact for in-bound calls; - Communicating with referring offices; - Processing client requests and transfers; - Interacting...

  • Account Services Representative

    4 weeks ago

    Waterloo, ON, Canada Long & McQuade Limited Full time

    Location 36 King Street N Waterloo, ON Job Description • Collection of accounts receivable, outstanding rentals, and bad debts • Credit approvals for term and balance forward accounts • Credit approvals for consumer and commercial account rentals • Assist customers inquiring about their accounts and rents • Locate new contact information for...

  • Accounts Receivable Specialist

    1 month ago

    Waterloo, Canada Accelerated Systems Inc. Full time

    Accelerated Systems Inc. (ASI) is a clean energy innovation company. A global Designer and Manufacturer of fully integrated electric vehicle Drive Systems including electric motors, motor controllers, battery systems and custom hardware. We specialize in the electrification of equipment that is currently powered by internal combustion engines thereby...

  • Inside Sales Representative

    5 days ago

    Waterloo, Canada Waterloo Hydrogeologic Full time

    Company: Waterloo Hydrogeologic (the “Company” or “Waterloo Hydrogeologic”) Job Title: Inside Sales Representative Reports to: Water Business Sales Manager Position Summary The Inside Sales Representative will be responsible for growing sales of our commerical off-the-shelf envirnonmetal software and maintenance renewals by develping leads,...

  • Inside Sales Representative

    5 days ago

    Waterloo, Canada Waterloo Hydrogeologic Full time

    Company: Waterloo Hydrogeologic (the “Company” or “Waterloo Hydrogeologic”) Job Title: Inside Sales Representative Reports to: Water Business Sales Manager Position Summary The Inside Sales Representative will be responsible for growing sales of our commerical off-the-shelf envirnonmetal software and maintenance renewals by develping leads,...

  • Inside Sales Representative

    5 days ago

    Waterloo, Canada Waterloo Hydrogeologic Full time

    Company: Waterloo Hydrogeologic (the “Company” or “Waterloo Hydrogeologic”) Job Title:Inside Sales Representative Reports to:Water Business Sales ManagerPosition Summary The Inside Sales Representative will be responsible for growing sales of our commerical off-the-shelf envirnonmetal software and maintenance renewals by develping leads, acquiring...

  • Accounts Payable Clerk

    1 month ago

    Waterloo, Canada Accelerated Systems Inc. Full time

    Accelerated Systems Inc. (ASI) is a clean energy innovation company. A global Designer and Manufacturer of fully integrated electric vehicle Drive Systems including electric motors, motor controllers, battery systems and custom hardware. We specialize in the electrification of equipment that is currently powered by internal combustion engines thereby...

  • Account Manager

    1 month ago

    Waterloo, Canada Durrell Communications Full time

    Durrell Communications is seeking a highly motivated and knowledgable public relations Account Manager to join our team! The Account Manager is responsible for client branding, PR related initiatives and communication of our client’s business activities to their stakeholders and the public. Working as the liaison between the client and the Durrell...

  • Business Development Representative

    1 month ago

    Waterloo, Canada American Income Life AO - Kelechi Anele Full time

    Ready to embark on a career adventure like no other? Look no further! We're on the hunt for passionate individuals who crave excitement, innovation, and a workplace where every day feels like a new opportunity.We are currently seeking a candidate as our Business Development Representative. The ideal candidate for this role would have a resilient personality,...

  • Billing Representative

    1 month ago

    Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Sales Representative

    4 days ago

    Waterloo, Canada TW Insurance Services (TWIS) Full time

    Company Description Every industry and profession have their own special characteristics, just as individuals do. At TWIS, our seasoned team of brokers and managers take those characteristics into account when designing training programs for our teams and tailored insurance solutions for our clients. We have one common goal in mind: protecting our...

  • Inside Sales Representative

    5 days ago

    Waterloo, Canada Waterloo Hydrogeologic Full time

    Company: Waterloo Hydrogeologic (the “Company” or “Waterloo Hydrogeologic”)Job Title: Inside Sales Representative Reports to: Water Business Sales ManagerPosition SummaryThe Inside Sales Representative will be responsible for growing sales of our commerical off-the-shelf envirnonmetal software and maintenance renewals by develping leads, acquiring...

  • Inside Sales Representative

    3 weeks ago

    Waterloo, Canada Waterloo Hydrogeologic Full time

    Company: Waterloo Hydrogeologic (the “Company” or “Waterloo Hydrogeologic”) Job Title: Inside Sales Representative Reports to: Water Business Sales Manager Position Summary The Inside Sales Representative will be responsible for growing sales of our commerical off-the-shelf envirnonmetal software and maintenance renewals by develping leads,...

  • Inside Sales Representative

    3 weeks ago

    Waterloo, Canada Waterloo Hydrogeologic Full time

    Company: Waterloo Hydrogeologic (the “Company” or “Waterloo Hydrogeologic”)Job Title: Inside Sales Representative Reports to: Water Business Sales ManagerPosition SummaryThe Inside Sales Representative will be responsible for growing sales of our commerical off-the-shelf envirnonmetal software and maintenance renewals by develping leads, acquiring...