Ramp Manager
4 weeks ago
**Samsic Assistance Canada** operates in four out of the five major airports in Canada: Edmonton, Calgary, Vancouver, and Montreal. Montréal-Trudeau International Airport (YUL) is the third busiest Canadian airport which welcomes more than 19 million travelers every year. Specialized in the well-being of travelers, **Samsic Assistance Canada** is established in this airport and works every day for the comfort of passengers and flight personnel by offering such services as Passengers with Reduced Mobility (PRM) assistance, Guest Service assistance, Ramp handling, and Baggage handling.
"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde
**Samsic Assistance Canada** offers competitive salary packages, an incredible work environment, and career advancement opportunities.
**This position will be based in the address below**:
975 Bd Roméo Vachon Nord, Dorval, QC H4Y 1H1
**For more information about our company visit our websites at**:
**Job Position: Ramp Manager - United**
**Roles and Responsibilities**:
- Manage, motivate, and engage employees by providing an open feedback culture and managing performance on a regular basis
- Ensure compliance with all Samsic’s corporate and airline safety and security procedures to meet/exceed regulatory standards
- Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customers and operations requirements
- Monitor and manage overtime payments daily, identifying issues and finding solutions to stay within targeted budgets
- Lead the continuous improvement of Ramp service by monitoring operational process and managing Quality, Security and Safety findings
- Maintain, monitor, and report on agreed key performance indicators (KPI's) including Quality, Security and Safety targets
- Conduct full investigations on irregularities, accidents, or complaints as per our standard reporting requirements
- Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures; team meetings, shift handover meetings, 1-1's and completion of relevant reports
- Communicate or ensure communication regarding security and safety requirements/instructions
- Ensure all agreed training is completed and documented
- Build and maintain relationships with stakeholders, internal and external
- Resolve issues/conflicts in a timely manner
- Ensure efficient operation of inbound and outbound flights
- Ensure senior management is informed of important issues such as flight irregularity in a timely manner
**Qualifications**:
- Managerial / supervisory experience in the industry
- Ability to work effectively in a team environment
- Knowledge about the operation of Ground Service Equipment/Operations is required
- Strong organizational and multi-tasking skills are a must
- Effective verbal and written communication skills are necessary
- You should have a flexible work schedule and be able to work evenings, weekends, and holidays.
- You should be eligible to obtain the necessary credentials and clearances
- You should possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
- Advanced computer Skills (Excel, Word, Power point, MS outlook). Must successfully complete mandatory trainings.
**Conditions of Employment**
**Employment Equity**
**Accessibility**
**Linguistic Requirements**
Pay: $60,000.00-$65,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- On call
- Weekends as needed
Application question(s):
- Do you hold a RAIC (red pass)?
- Do you hold a D/A license?
**Experience**:
- Supervising: 3 years (preferred)
- Airport / Aviation: 3 years (preferred)
Licence/Certification:
- Canadian Drivers License (required)
Work Location: In person
Expected start date: 2024-12-09
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