Service Coordinator for Dispatch Department
3 months ago
**About Us**:
ICOM Mechanical Solutions is a leading provider of Commercial Refrigeration, Recreational Ice, Industrial Refrigeration, HVAC, Chillers, and Plumbing services. Our offerings range from design and installations to maintenance and service, with clients across commercial, industrial, institutional, and other sectors. With a strong focus on quality, innovation, and customer satisfaction, ICOM has built a reputation as a trusted partner for complex projects in various industries.
**Position Overview**:
We are currently seeking a motivated and organized Service Coordinator (Dispatcher) to join our growing team. This individual will play a critical role in coordinating service requests, managing technician schedules, and ensuring the delivery of exceptional service to our clients. If you thrive in a fast-paced environment and have a passion for customer service, we want to hear from you
**Responsibilities**:
- Respond to client and customer inquiries and resolve issues as needed.
- Assess the urgency of service requests and prioritize accordingly.
- Schedule and dispatch service technicians.
- Provide support to technicians during jobs.
- Maintain and strengthen relationships with both new and existing clients.
- Collaborate with internal departments to ensure effective communication and coordination.
- Manage multiple tasks independently and meet deadlines.
- Report client activity, issues, and unresolved problems to the Manager/Supervisor.
- Prepare and present reports as required.
- Identify ways to improve customer service and enhance client relationships.
- Promote company products and services.
- Perform other duties as assigned.
**Qualifications**:
- **Integrity**: A commitment to honesty and ethical behavior.
- **Communication**: Strong interpersonal and communication skills, both verbal and written.
- **Customer Service**: Ability to remain calm and patient while handling difficult customer interactions.
- **Experience**: 3-5 years of experience in a Service Coordinator role, with 5-10 years of related work experience.
- **Skills**:
- _Proficiency with Microsoft Office, Outlook, and Excel._
- _Strong organizational and multitasking skills._
- _Ability to think critically and solve problems efficiently._
- _Familiarity with the HVAC, refrigeration, or plumbing industries is a plus._
- **Teamwork**: A collaborative team player who can also work independently.
**Work Conditions**:
- Office-based role.
- Regular interaction with technicians, supervisors, and clients.
**Job Types**: Full-time, Permanent
Pay: From $50,000.00 per year
**Benefits**:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
Work Location: In person
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