B2b Client Success Associate

2 months ago

Edmonton, Canada Token Naturals Ltd. Full time

**About Token Naturals**:
Token Naturals is an Edmonton-based independent cannabis company, creating products for companies and consumers. We make our own branded cannabis products for the recreational market, and we serve industry clients with white label products and contract manufacturing.

Our company is powered by people. We take a values-forward approach, and our community spirit is high. We offer a flexible work environment and a fun and friendly team compiled of individuals from all backgrounds and demographics. We’re proud to be an organization that champions diversity. Token is minority-led, and majority owned by shareholders who identify as visible minorities and/or women.

**About the Role**:
Token Naturals is looking for a B2B Client Success Associate. The role consists of maintaining and developing relationships with existing clients, whilst establishing and building new partnerships within defined areas.

This role is a temporary position for 3 months with possibility of extension.

**As a B2B Client Success Associate you will.**
- Learn the Token business and build a strong rapport with team members.
- Model and champion Token Naturals core values.
- Plan, direct and evaluate the operations of the B2B sales department.
- Optimize the data filing of the B2B department.
- Build upon and optimize the B2B filing systems and operations flow.
- Stay current on the data and filing needs of the B2B department, add and subtract process as Token grows and develops as a company.
- Be accountable for customer mix management, nurturing key accounts, identifying new potential customers that meet our strategic criteria and ensuring sales and revenue targets are achieved.
- Take ownership of Key Account Relationships and develop action plans in support of appropriate account strategy relative to their customer type.
- Champion customer service excellence at all levels of the team.
- Maintain high levels of customer satisfaction and client retention levels.
- Source and meet with prospects and take pride in earning their trust and their business.
- Collaborate to provide guidance on items of greater strategic importance, without heavy-handedness in day-to-day business.
- Lead, coach and motivate team to achieve pre-established goals.
- Maintain up to date knowledge of competitors and opportunities in the marketplace.
- Create a safe environment for the discussion and resolution of values-related issues and concerns.
- Collaborate with other functional areas to increase consistency, productivity and enhance outputs.
- Own product development life cycle with B2B partners.
- Cross team coordination of product development/output
- Work with client to establish pricing/quantity/timeline.
- Offer product calls to B2B clients, manage information gathering including Regulations and QA
- Perform other duties as assigned.

**You would be the best fit for this role if you have**
- Bachelor's Degree (preferred)
- 1-3 years of experience in business-to-business (B2B) sales or new account sales with a proven track record of success
- Familiarity with Microsoft Office, Customer Relationship Management Systems (CRMs), and seed to sale software.
- Knowledge and understanding of the Cannabis industry.
- Experience working in a regulated environment.
- Technical proficiency and the ability to demonstrate software usage.

**But who are you really**
- **Organization & Planning-** Plans, organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
- **Time Management-** You know how to prioritize your time and tasks to get everything done in an efficient manner.
- **Calm under pressure-** Maintains stable performance when under heavy pressure or stress.
- **Proactivity-** Acts without being told what to do. Brings new ideas to the company.
- **Teamwork-** Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

Thank you for your interest in Token Naturals.

**Job Type**: Contract

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