Delivery Station Liaison

7 months ago

Ottawa, Canada Amazon.com.ca, Inc. Full time

Must be fluent in French and English
- High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching and instant messenger tools

**The address for this location is**: 100 Legacy Road, Ottawa, ON, Canada K1G 5T8

Except as otherwise required by law, this role pays $20.35 per hour.

This is a Full-Time (40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need.

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

**As a Delivery Station Liaison, you will be responsible for**:

- Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures. Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines.
- Using Problem Solving skills to identify and resolve customer facing issues in a timely manner. Gathering and analyzing information skillfully to develop alternative solutions.
- Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures.
- Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed.
- Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity,
- Supporting affirmative action and respects diversity.
- Carrying, lifting, pushing and pulling up to 49 pounds.
- Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.
- Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)

Ottawa, ON, CAN
- Bachelor Degree or equivalent work
- related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Amazon s’engage à créer un milieu de travail diversifié et inclusif. Amazon est un employeur qui offre à tous les mêmes opportunités et ne fait pas de discrimination fondée sur la race, l’origine nationale, le sexe, l’identité sexuelle, l’orientation sexuelle, le statut d’ancien combattant protégé, le handicap, l’âge ou autres statuts protégés par la loi. Les personnes handicapées qui souhaitent présenter une demande d’accommodement, sont invitées à aviser leur recruteur.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

  • Customer Service Delivery Station Associate

    4 months ago

    Ottawa, Canada Amazon Canada Fulfillment Services, ULC Full time

    High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...

  • Comfort Station Service Technician

    7 months ago

    Ottawa, Canada R.W. Tomlinson Limited Full time

    **DUTIES**: - Perform Pre-Delivery Inspections (PDI’S). - Track and document repairs for billing. - Arrange and coordinate Sub-Contractors (example: Electricians). - Perform on the road maintenance and repairs on toilet trailer units and portable toilets. - Maintain inventory of supplies and parts. - Fix, clean and prepare portable units for deliveries. -...

  • National Liaison Officer

    6 months ago

    Ottawa, Canada IOM Ottawa Full time

    **ORGANIZATIONAL CONTEXT AND SCOPE**: Under the direct supervision of the Chief of Mission (CoM), and in close collaboration with the Resource Mobilization Division, the Canadian Global Resettlement Manager, other Program Managers, as well as other IOM Offices and Country Offices, the incumbent will be responsible for supporting donor liaison activities in...

  • Senior Satellite Communications Ground Station Engineer

    7 months ago

    Ottawa, Canada CB Canada Full time

    Company DescriptionFounded in 1967, ADGA is a privately owned and operated Canadian company. We employ over 700 highly skilled team members who apply their knowledge and expertise in service delivery of advanced technology solutions for clients in the Defence, Security and Enterprise Computing markets across Canada. Celebrating over 50 years in business, we...

  • Events and Catering Delivery Driver

    7 months ago

    Ottawa, Canada Bytown Catering Full time

    Les Traiteurs Bytown Catering, Ottawa’s Choice for catering and food services is looking for Drivers. As a local company involved in the community we have built up our business in large scale. Our business has flourished thanks to our sincere commitment to customer service and a desire to offer the best high quality food possible. **As a Driver for...

  • Events and Catering Delivery Driver

    7 months ago

    Ottawa, Canada Bytown Catering Full time

    Les Traiteurs Bytown Catering, Ottawa’s Choice for catering and food services is looking for Drivers. As a local company involved in the community we have built up our business in large scale. Our business has flourished thanks to our sincere commitment to customer service and a desire to offer the best high quality food possible. **As a Driver for...

  • Retail Post Office Assistant

    2 weeks ago

    Ottawa, Ontario, Canada Canada Post Corp Full time

    We are seeking a skilled and customer-focused Post Office Assistant to join our team at Canada Post Corp in Armstrong Station, Ontario. As a key member of our retail team, you will be responsible for providing exceptional counter services to customers, selling postal products and services, and ensuring the smooth operation of our post office.Key...

  • In-Shop Delivery Driver

    6 days ago

    Ottawa, Canada Fire & Flower Part time

    129 York St, Ottawa, ON K1N 5T4, Canada Req #2311Thursday, December 26, 2024About UsFounded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District has quickly evolved to now over 160+ locations across Canada, The FIKA Company is the home of 9 Canadian retail...

  • Project Manager

    2 weeks ago

    Ottawa, Canada Louis W. Bray Construction Full time

    **Louis W. Bray Construction** is a family-owned and operated Heavy Civil General Contractor, but we are more than just your regular heavy civil construction company. Bray was founded based on mutual respect across the organization. We continue to foster the family atmosphere that Louis started. Our employees never feel like a number or another cog in the...

  • Continuous Improvement Specialist

    2 months ago

    Ottawa, Canada Intelcom - Dragonfly Full time

    Ride the next mile with us!ResponsibilitiesIdentify Improvement opportunitiesAnalyze operations to pinpoint areas needing enhancement and propose effective solutions.Organize and facilitate Kaizen exercises at stations to optimize processes and encourage team engagement.Work closely with the control tower to act quickly on-site when issues arise.Act as a...

  • Manager Project Delivery Services

    8 months ago

    Ottawa, Canada BGIS Full time

    Manager Project Delivery Services - Quantitative **Summary This role will work closely with the PMO Senior Director and General Managers for Project Delivery to help identify strategies/opportunities to increase efficiency, maintain quality of a very large database, design/develop reports, minimize risk, add value, and ensure exceptional delivery of...

  • Youth Justice Liaison Worker

    4 months ago

    Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

    *** Under the supervision of the Manager of Community Initiatives and Mental Health, and the Inuit Youth Justice Coordinator, the Youth Justice Liaison Worker is responsible for supporting Inuit youth (ages 12-17) who may have mental health concerns and who have become involved in the justice system. The worker helps these young people to navigate the legal...

  • Ops Agent Admin

    2 months ago

    Ottawa, Canada Fedex Canada Full time

    This is an interview position. This is a term position scheduled to end January 4th, 2025. Shift runs M-F 6AM-2:30PM. Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. Co-ordinates all administrative aspects of the...

  • Multicultural Liaison Case Manager

    3 months ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Job Title**: Multicultural Liaison Case Manager **Status**: Regular Full-time **Hours**: 35 hours/week (70 hours bi-weekly) **Salary**: $31.201/hr - $36.706/hr Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in...

  • Multicultural Liaison Case Manager

    6 months ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Job Title**: Multicultural Liaison Case Manager **Status**: Regular Full-time **Hours**: 35 hours/week (70 hours bi-weekly) **Salary**: $31.201/hr - $36.706/hr Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in...

  • Ops Agent Admin

    2 months ago

    Ottawa, Canada Fedex Canada Full time

    This is an interview position. This is a term position scheduled to end January 4th, 2025. Shift runs M-F 6AM-2:30PM. Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. Co-ordinates all administrative aspects of the...

  • Seasonal Warehouse Team Member

    7 months ago

    Ottawa, Canada Amazon Warehouse Full time

    **Shifts**: Overnight, Early Morning, Day, Evening, Weekend **Location**: **Ottawa,ON** Job opportunities vary by location. We update postings daily with open positions. **Hourly pay rate**: Earn $19.55 to $21.55 per hour **Immediate openings available now.** Become part of the dedicated team that gets orders ready for people relying on our service. From...

  • Electrical Systems Design Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Stantec Full time

    Stantec is seeking an experienced Electrical Systems Design Specialist to join our team. As a key member of our transportation and transit projects, you will design efficient and reliable electrical systems for infrastructure, transportation, and transit projects.About the RoleThis role requires a strong background in electrical engineering with experience...

  • Cad Technician

    1 day ago

    Ottawa, Canada Telecon Design Inc Full time

    Job Location: **Ottawa** - State/Province: **Ontario** **Responsibilities**: - Liaison with project coordinators and facilitators to provide quality drawings. - Create CAD drawings from concept to final design, drawn to scale, suitably detailed to convey the necessary information required for approval. - Check and correct any mistakes within the...

  • Hub Manager, Ottawa

    7 months ago

    Ottawa, Canada Porter Airlines Inc. Full time

    Job Summary: The Hub Manager, Ottawa (YOW) is a member of the Airport Operations leadership team that is responsible for Porter’s aircraft turn performance, passenger service experience, and ground handling at the YOW Hub. The Hub Manager is accountable for the station’s consistent execution to defined safety, commercial, operational, passenger service...